www.ninodirect.comArvostelua 

This is a total scam. Stole the money and stopped all contact. No reply to emails no refund possible no letter. Just stole the money.

Ordered a NINO card at the end of August 2024. got an email saying dispached but never received the tiem. No tracking information or any kind of communication and it's the beginning of October now. Sent numerous emails and tried calling many times as the phone line open at 9am, nothing!
This is one of the worst services I've ever experienced in my life

scammer. Quick to collect money and slow to deliver the service.

Sent off for my ni card. I was told 3 days to arrive.
2 weeks later and nothing .
Very shady company.

I spoke with Andy who made the whole process easy and provided me with all that I required.

Hi my name is Adam, I applied for a national insurance number through their website as advertised, I was starting a new job in the UK and needed my NIN as I have not worked in the UK before. Not only did I pay the incredible fee of 45 pounds for the applicaiton of a NIN, but I paid an extra 10 for the card and another 10 for "fast track delivery"... Since I was starting in two weeks the fast track service said it would come in two to three days, so I was very excited. Its been a month and a half now, I was screwed the first month as I did not get paid, so thank you for that. I have sent them around 30 emails and am on the phone on hold with them for at least 2 hours a day. What a terrible company. What terrible systems that are in place. What a terrible response time. Oh yeah and its 100% a scam please report this website and go on gov.uk. I am actually appalled how this company is run and would not be surprised if they were sued in the next few months for the worst customer service in the world.

Still haven't received my national insurance number card or letter after 3 months since my order confirmation. They do not respond to emails and when calling them within their office hours they say their office is closed. They have not issued a refund. This company is 100% A SCAM. Worst customer service imaginable. Please NOBODY use this site.

Versus kind and knowing what to say

I paid for the service before realising this was not a governmental site. was on a call for more than an hour waiting for a reply as I already had a NI number I wanted a refund as they never completed the service I have received no information for more than 3 months.

I spoke with a very pleasant, coherent and professional polite lady.

I paid nino direct to change the name on my National Insurance, yet three months later I have not received an updated NI letter with my current name. I have escalated this three times within the company and they always blame it on the government. They are now telling me that I need to contact National Insurance myself to make the change, but refuse to give me a refund for the letter I never received. Do not pay these people - they do not deliver the service they promise.

All day I was ringing this no 0044 191 203 7010 .which was on a letter from Newcastle pension centre . After pressing many numbers ,constantly requesting to speak to someone. I just got a recording to say that my call would be answered shortly .After hours on the phone I hung up. I went to my lab top and found a different no .I was pleasantly surprised to talk to a lovely lady called Aisha .She was polite ,patient.organised and was very efficient .My really stressful day ended with such relief thanks again Aisha .very happy customer

Excellent she was respectful and informative information was clear

A very very helpful guy on the phone got me sorted in 2/3 mins - top service

Aisha was so kind, helpful and patient as I was trying to find the information requested- she is a great asset to the company

Tried to get me to pay for my national insurance number. SCAMMERS.

Aisha was amazing listening to us and finding a date for our interview.
Customer service at its best.
Thank you
Aisha.

Andy was amazing- thank you very much, quick, professional and efficient!

The 0300 number set up by NIdirect does not function as it should. When seeking to make a payment to a prisoner the 03002007866 number (which is what the prison gave me and assured me was correct) does not even list payments as an option only visits which is expected as this hs always been the prison visits line. Also the operators have not been briefed about the payment line as two out of the three I rang this morning knew nothing about it! when I went onto the NiDirect site there is not even a notice of the phone number to ring! I mean I know they are prisoners but I as a taxpayer am paying nidirect for a service which they are failing to provide.

The best customer service. Great help. Thank you very much