Newlyn PLC Arvostelua 

Debt from an ex for council tax I was unaware of.

Received a text on Saturday that action would be taken due to none payment and they would be sending baliffs round to take property for cost.

I did not know about this debt until I called on back of the text, which they sent Saturday right before they closed. Saw this after the fact and fretted all weekend until Monday when I could call.

They advised the debt had had payments toward it by the ex until June of last year. They said they had called and emailed, advised this correspondence had been to the ex. Also sent letters to the address the council tax was unpaid. Of which I moved out over two years ago. Yet they have my new address and where threatening to remove goods from there. Asked why no correspondence had been sent to me other than the text on Sunday, they literally said it wasn't their problem. The debt had to be paid right then on the phone or half now and half later and probably best to contact my ex. Advised the relationship ended due to abuse (which was including but not limited to financial) they said this was not relevant. That everything was in motion.

I offered a payment plan and they refused. I was in bits. Hysterical almost. Called my council who were very understanding and updated the Newlyn portal straight away to advise they were indeed happy with a payment plan.

Waited a half hour, called back and they claimed no notes and implied I was lying about council conversation. This went to and from until they said 'well there are notes but doesn't say how much so we'll do half now and half next month that's your payment plan, deal with it'.

The debt was well over four grand initially, my ex paid this in installments and the debt attributed to me was a remaining 1500, again I did not know anything about this, I was not allowed financial autonomy in that relationship (since leaving I've had similar issues with bills, including eon who were fantastic in an over payment plan I must say, as they understood that I did not want to contact my ex and split the remaining balance he owed between us. Keep in mind throughout the relationship I had transferred my half of the amounts to him and he proceeded to hide the non payments).

I'm not above paying towards debts he raised due to my name being associated.

But to admit that only he was contacted throughout this process, then final threats then sent to me (of which they admitted was the first correspondence to me) and refusing to agree to a payment plan until the council very kindly intervened and said they were fine with this arrangement.

The man we spoke to was aggressive, used pressure tactics, almost mocking towards me, overall cruel and not a single ounce of empathy throughout the call. Also lies upon lies, advising the council could be of no help when they were more than helpful.

My payment plan will be five months and truly will live in a level of fear and stress until this is paid.

I understand my liability in the debt, regardless of the sad circumstances of how I got to be here. Listening, not talking over people/raising their voice could go a long way in recovery. Their still getting their money and now I've been brought back to a mental health place I dragged myself out of after years.

Horrible, vile company. With by looking at other reviews have incredible shady practice.

They are threnying a woman with severe mental health problems witch is against the law

Mr walker has been nothing more than fantastic. was hit with a bill that was unexpected, but ultimately i owe the money respectfully. In a stressful situation, mr walker has shown nothing less of compassion and patience, he made a situation that should
feel stressful really easy to manage and i feel like throughout the experience ive been able to breathe and carry on without the feeling of dread. a fantastic example of how debt should be dealt with and hope others can experience these situations as painless as i have. thanks
for being a top bloke!

Due to unforeseen illness acquired a debt with this company, rang them to explain why one payment was missed offered to pay in two instalments. The call handler was rude and aggressive and nothing short of bullying. I understand money was owed but a bit of empathy would not go amiss. These sort of companies need to have some sort of body to ensure this doesn't happen in future.

Very high pressure tactics by the bailiff who turned up very early in the morning. Misrepresented how much time I had to pay and pressed for immediate payment. I will make a formal complaint.

Absolutely disgraceful experience with Newlyn. Aggressive tactics, constant pressure, and zero respect for people. They seem to rely on intimidation instead of professionalism or basic decency. Communication was rude, stressful, and designed to bully rather than help resolve anything.

If this is how they treat people, it says everything about the company. Shocking service, unpleasant to deal with, and I would not recommend them to anyone. THIEFS . god will revenge to your own kids one by one THIEFS

If i could give 1 star i would! Shocking company! No warning letters, calls, emails ect just a streight bailiff letter saying there are coming to take my stuff i phoned them straight away to arrange payment and told them i could only afford £20.00 a month (im not currently working due to health issues so currently on UC) they refused it said they wanted the full £700.00! Told them my situation and he couldnt care less! He was so rude and arrogant and not helpfull in the slightest! He then told me the only thing he could do for me it is let me pay half one month and half the month after. I explaind that after all my bills are paid and ive done a monthly food shop im left with £60.00 to last me the month with a 3 year old child STILL DIDNT CARE! Told me to ask family members to pay it for me! NOT A CHANCE! i told him again i could only afford £20.00 a month you iver take it or leave it? he said he could only accept payments of £70.00 or more so was willing to leave me with not even a penny to my name for a whole month every month untill it was paid off! I didnt agree and said i want to speek to a manager he told me ok and that i would get a call with in 2 days from his manager... That same afternoon i had a call back from the same guy saying he will actually accept my £20.00 a month offer so set all that up and all has been fine since...UNTILL NOW! I have recently had to cancel my bank card and order a new one so obviously they couldnt take there payment this month... ive called and explained that as soon as i get my new card i will call and set up payments again they said they cant wait that long i have to pay by the 24th april 2026 (its now the 20th april) i said how can u tell me that when i might not have my new card by then? She said "thats just how its got to be" well no it hasnt because if i havnt got a card how am i ment to pay? Again expect family members or friends to pay it for me! She was also rude, with an attitude! So again ive asked to speak to a manager so we will see what comes from that call! I have never in my life known a company like this and have no clue how they are still running if they are treating people like this! No compassion or consideration for anyones circumstances what so ever! they are a verry greedy company and if they dont get there own way just send the bailiffs! Not to mention that it is actually ILLIGAL to refuse any payment offered! Yet they reffused my offer on several occations! I only wish that there was a way that we could all find a way to shut this company down!

Dont care if you was not the driver, dont care the local council has seized in replying and there was a court order, which they are ignoring.
Bullying a disabled woman, who cant work.
Offered them a payment per week they turned it down, which I may say is against the law.
Have to prove my vulnerability and welfare to them, talk. About disbelieve you.
So never lend your car out, cause it dont matter if you was NOT the driver, its the registered keeper they go after.
So dont register your car, dont give authorities who was driving and then they cant chase you.
Been stung now and the person who borrowed my car, is paying the baliff for sure.

These abusers call at 6am and I was assaulted by their so called bailiff ‘Christopher’. Had to call the police. Bailiff refused to stay for police but was told by police to stay so he had no choice. He then was seen flagging the police down on the street before mine to get his lies in first. They are lawless - assault on a woman - absolutely terrorised by them. Cannot believe this is allowed to happen in the UK.

I Dont owe anything to this company, Nor anyone else, Yet, This company has taken over 400 pounds out of my bank today, one transaction, 300, and the other 130. I am currently on the phone to the bank to report this as a scam. BEWARE of this company. Report as a scam to your bank

I wanted to take a moment to share a recent experience I had with Newlyns, the enforcement company working on behalf of Hounslow London Borough Council. To say it was memorable would be an understatement! As many of us are aware, these companies act under the council’s authority, much like the police, and this seems to be where the main issue lies.

Over the years, I’ve received several parking tickets from Hounslow Council and, despite making appeals, I’ve never had any success in overturning them. Most recently, the incident involved my delivery van driving down a road which, unexpectedly, had become restricted. There was no clear indication, and yet the penalty was swift and severe. Newlyns clamped my delivery van, and I was forced to pay immediately before my driver could be released.

It’s quite concerning that companies like Newlyns operate in this manner. The team seemed rather aggressive, and it raises questions about the recruitment standards, given the behaviour exhibited during the interaction. I would urge everyone to be extremely vigilant if you’re operating in Hounslow or dealing with Newlyns. It’s important to be fully aware of local restrictions and the potential for such enforcement actions.

Thank you for taking the time to read about my experience. I hope it helps others avoid similar issues.

I'm due at refund of £315 as the court said I didnt owe it.
I have been given all the excuses going. It's been processed, 10 days till payment, 14 days till payment and today was told it hadn't been processed due to staff shortages.
If I owed the money and didn't pay, I would be charged. So will be contacting the court tomorrow. Disgraceful service!

How does this appalling company stay in business ??,, they sent a message to my fathers phone saying that they were in the process of send a balliff round to seize his furniture. My father who is 79 and in delicate health, was so upset that we needed to call a doctor. my father is one of the old type that NEVER OWES MONEY TO ANYONE. The mobile No. used by this CRAP COMPANY did not accept return calls. When I eventually managed to get the company's No. and call them I was told that my father's name and address did not match their records. They did not give any apologies for the distress that they had caused my father through their misdialling. With all the negative reviews on here, it's surprising that companies use their services.

They clamped my car illegally as their dyslexic employee who cant speak English properly (mr G.Nelson) couldn't tell the difference between a 5 and a 6 on the licence plate.

I missed an urgent meeting because of his stupidity and when I call to complain they took the mick out of the situation and were of no help.

I will go through legal action if I dont get compensation.

These scum like taking advantage of the poor now they can pay for their mistake.

Actually paying my bill regularly and getting aggressive demanding letters through my door rang up to see what was happening to me met with a rude individual demanding my bank details I am a vulnerable adult not ok.

I had no idea what was going on and was completely taken by surprise.
I was harassed and my car was clamped while I had my newborn baby with me.
The man demanded £300 and showed no care, concern, or empathy for my situation.
He waited outside my house in his car and deliberately waited for me to come out and see my vehicle clamped.
I have never experienced behaviour like this before. His actions were aggressive, intimidating, and felt threatening, similar to a gangster-style approach.
I was left frightened and distressed, especially as I had my newborn with me.
Because of this incident, I was unable to complete the school run.
The behaviour was bullying, frightening, and completely unacceptable, and it has had a serious emotional impact on me.
His number 07468 495058

Shame on you people for looting people money.I had a ticket which was more three times normally as i didn’t change my address . Later they send me letter to current address and agree to pay huge fine in payment plan as i was struggling financially. I was making payment regularly with direct debit and few left to pay but once I they cancelled my direct debit as once there was not enough money. For five six months they just keep quite where I was not aware of it . I forgot there was some payment plan left with them after six months of they send enforcement agent to my house with double fine and threaten me with holding vehicle. They just keep silent for six month so that they can steal money from me. They have every contact information which they should have warned me and let me know that my payment has not been done , they just grab the opportunity so that they could take more money from people. You should shame for just turturing people not understanding how these days people are financially struggling. What this company care is looking for opportunity to charge extra and torture people.
Lastly , be shameful of your act and action.

Absolutely disgusting firm paid my instalments thought it was all paid turned out there was still £30 left rather then call me or email me they sent another bailiff out with another £200+ charge and he was a right arrogant idiot telling me he would be back tomorrow with more charges, straight after Christmas with a family absolutely disgusting

Steals money from you account even when your bills payed

How are they getting a way with their practices still. Awful bullies. Aggressive and unfair. I would implore anyone who deals with them to complain to their council about them.