New Era Cap Arvostelua 

Takes forever to refund you, but they have no problem sending you multiple emails a day trying to take my money again but takes 10 days+ to send me my money after a return. This company does not care about it's customers or their money. I still do not have my refund, they have had my return since 11/27. I understand holidays delays, it does not take a week to refund me. These are $50 hats not hundreds of dollars here. But the lack of urgency in processing my refund versus their marketing team trying to get more of my money shows a complete lack of care to their customers

Horrible online experience all the way through. Missing rewards points. Unable to return ill fitting cap. No real follow up from customer service. Back to brick and mortar.

Can’t understand how a company this big can provide terrible service like this. Literally out here trying to steal peoples money. They haven’t responded to emails at all. They took away the customer service phone number so literally can only email which they don’t respond to. I ordered 2 items. I received one and the other never arrived. I’ve sent multiple emails. Nothing. I told them to just cancel the item and refund me. Still nothing. I will never purchase from this place again. They don’t understand how many customers they will lose. I opened a claim already since they don’t respond. Hopefully I get me money back

Order #: 3189232 is delayed by 2 weeks, and keeps getting delayed!
I placed my order Nov 20 and it keeps getting delayed and now it says my order is expected December 10th!!

This will be the last time I purchase anything from new era. The 1.4 rating on TP says it all.

RIDICULOUS. THIS MUST COME TO AN END THIS COMPANY MUST STOP LAUGHING AT ITS CUSTOMERS!

I ordered three hats 11/11/2024 they already charged my card took payment. It's December 5,2024 and I haven't received anything. I reached out on Instagram and email over and over. I keep getting a generic response to wait 10 business days. I reached out to my bank to dispute the charge and I'm not even sure if I'm going to get my money back. Such the worst experience ever!

I really wish that I would have read these reviews before purchasing from this company for the first time.
It's been 10 days since I ordered the cap and it still hasn't shipped and when I tried to ask for a refund I was told via email that that's not going to happen.
I've been a Fanatics Company customer for over a decade buying New Era products, but they didn't carry this cap.
Next time I will learn just to move on and find something else from them.
Take it from me, I'm one and done from ordering directly from the New Era Cap Company.
An update....
I still haven't received my order as of December 12,2024, and the so called New Era customer service won't respond to any of my emails.
It's not the point of my money any longer. I'm just trying to save the next person from getting scammed like I have.
Shame on you New Era Caps.

Sent me the wrong item instead of what i ordered. I reached out via email because they have no customer service reps who take calls. Sent pictures of receipt and wrong item and i still have not heard back from them.

I ordered a hat on Nov 11th and to this day I have still not received my order. They say it will take 7-10 business days, but at this point it's almost a month. I contacted customer service twice, but it was an unhelpful scripted response that simply tells you to be patient. Never again will I be ordering from them.

if there is zero star option, id give them that! such a crap online site. orders confirmed are just cancelled by them without reason. just gonna waste ur time & money. now id have to wait weeks for my refund!!!

Love the caps, good classics since over a decade!

Wish I could give them -10 stars. What a *@#$ show company. I ordered a single hat on Nov 11 and received it on Dec 1. WTF. New Era might know hats but they know @#$& all about fulfillment and logistics. They should consider using a 3PL partner even FBA (fulfillment by Amazon). How are these clowns still in business?

My order made on 11/9 is still unfulfilled after 21 days. Who knows how many more days to wait? Newera's customer service always quickly respond to my inquiry, but that does not make the fulfillment any faster.

I want to exchange a cap and cs still hasnt replied 6 WORKING DAYS LATER. The cap was 37 euros and the cost to return it is 20 euros. SUCH A JOKE

Paid for a hat over two weeks ago & nothing! you'd think $10 shipping & handling would get something coast to coast in the 3 day's it would take me w USPS but there fkers not so much! & The Won't Respond To My Email 📨

Garbage company. Can't confirm my delivery, won't refund or send a replacement.. never will use them again

The company say processing could take 7 business days, understandable, but the process has been 11 now. They reply with bot emails. A cookie cutter response. I’m worried I may have been ripped off. My items came. They are not a fraud. Very unprofessional, but I got my stuff. Grateful won’t order again until they clean it up.

Never ever buy directly from New Era the shipping is horrible and DO NOT pay for expedite shipping you won't get it any faster you will just pay for nothing I ordered a sweater and 2 shirt the first week of November and still has not shipped out as of 24, I've emailed them several times and all I get is the run around nothing but BS

Ordering from New Era is like watching grass grow—except grass has a faster delivery time. I placed an order, and after 11 business days, they finally processed it. Yes, 11 days just to acknowledge my existence! Their policy claims it ‘MAY take 5-7 days to process,’ but apparently, 11 is the new 7. By day 9, I asked for a refund, thinking maybe they’d own up to their delay. Instead, they responded with the customer service equivalent of a shrug: ‘Sorry, it’s still processing.’ So here I am, hatless, refund-less, and wondering if I accidentally ordered from a company operating in dog years. A true exercise in frustration.

Don't trust their shipping. They won't ship it on time, they won't let you cancel your order, then they'll tell you it's your fault. Never purchase anything from them again

Absolutely awful. Ordered 13 days again and it has yet to be even processed before the “7-10” day delivery clock starts. I ordered a hat from Fanatics and it was process and shipped in 4 hours from ordering and I only paid standard shipping. I’m highly disappointed that they are taking this long and have no reason to why. Do not order a hat from here unless you want to wait a month or more.