New Era Cap Arvostelua 

I ordered a baseball cap for my husband for Father's Day. It cost over $60 with shipping. The cap was not the same shape as it appeared in the photo and my husband didn't like it. I tried to return it but since I bought it a month before Father's Day, the company would not allow me to return it. Customers supposedly have 30 days from date of order. This was 31 days after the order was placed. I tried to give plenty of time to receive it in time for the holiday. Regardless, it is impossible to contact a customer service agent. I sent an email but only received an automated AI response. I'm stuck with an expensive NEW hat that cannot be returned or even exchanged.

New Era Cap are scammers! Their customer service team is the worst, horrible mind you. You're unable to reach anyone on phone. Their customer service email ask for "your understanding" after denying return or replacement request. Whatever, they're surely not getting it from me.

I wouldn’t advise anyone to purchase a cap from New Era Cap. I recently purchased a baseball cap. The item that I received look nothing like the advertised picture. The cap looked like a $1 paper cap. When I tried to return the cap, I was unable to return it. The return policy does not work. There is no customer service. Please do not waste your time and money.

Absolutely horrible service. For a company that has large accounts and makes hats for the NCAA, MLB, NFL, and others they have NO quality customer service. You have to use email to communicate with them. Because they're scared to talk to people in person. They evidently have no quality control. Because they sent a package that had NO hat but had a hat pin that WAS NOT ordered and changed for it along with the missing hat. Not to mention they charged twice and only refunded one of the charges. I thought this company was better than that. I guess not.

Impeccable product quality and perfect delivery through DPD within 2 days. During the shipping and handling phase I was being kept updated of the progress. I had spoken with customer support prior to ordering and all my questions were answered professionally without the slightest delay. My welcome discount was applied flawlessly. The entire process was smooth and my San Diego Padres cap exceeds my expectations! Keep it up!

I paid an additional $15 for expedited shipping because I wanted my order delivered within the advertised 2–4 business day timeframe. Instead, the package was shipped via FedEx Home Delivery and the estimated delivery date was pushed beyond what I reasonably expected when paying for expedited service.

What makes this especially frustrating is that customer service insisted the shipment was still within the expedited window despite the tracking history showing delays and conflicting scan information. Rather than acknowledging the concern or offering a meaningful solution, the response felt like an attempt to justify the delay through technicalities.

I don't mind paying extra for faster shipping when the service is actually provided. What I do mind is paying a premium and then being told that a delayed delivery somehow still qualifies as expedited service.

The hat may be great, but the shipping experience and customer service response left a lot to be desired. I would think twice before paying for expedited shipping again.

Horrible customer service! I ordered for Fathers Day, took forever to receive items. I opened the box and hat was just shoved in the box to bounce around, and had a HUGE crease down the front! I contacted them right away and the run around begun! I asked them if they could express reship another hat ( I would pay for) and I could return this one, NOPE! They won't do that for whatever reason, and offered no resolution except to return item and they would refund once received or resend another once received. You can't speak to them on the phone, only email, HORRIBLE! Sending both item back, and will NEVER EVER do business with them again!

FedEx delivered to wrong address contacted New Era and they took no responsibility. I was told to contact my credit agency to get a refund. FedEx confirmed to me they delivered the hat to wrong address and New Era still did nothing. So I paid for a hat that I do not have in possession and New Era has done my nothing to make it right. Hat is sold out so I can’t purchase it anymore and will never purchase from New Era again.

Te deja escoger en el website, al momento de pago este entra pero enseguida te lo devuelve. El servicio al cliente responde con apatía sin aclarar porqué devolvieron el monto en cada caso particular. Se pierde el tiempo escogiendo, para que al final no le vendan nada a uno nada sin razon.

Can I not give 0 stars?

I ordered a hat from new era’s warehouse site. The website stated “all orders are final.” I did not think much about it, since I have purchased new era hats for years and know what I want. I ordered a hat in my normal size, 7 1/4. The hat I got is MUCH smaller, so much so that it is truly unwearable. New Era won’t do anything about this as the order was a final sale. But the product is defective, I cannot wear the hat for 10 minutes without losing circulation in my head.

Cool money grab, selling defective products at final sales.

Buyer beware!!Im truly disappointed. Im not the type to complain. I spent lots of money with them. The very last purchase i ordered an all black Greenbay Packers fitted cap. Normally brand new caps arrive with plastic covering. They normally are crisp. No wrinkles whatsoever. I paid $49.99 for it. When it arrived it wasn’t plastic wrapped. It had wrinkles on it. And a stain. And it had a price tag on it for $42.00. I took a picture of it. I managed to get the wrinkles and stain off. I found out they don’t have a customer service phone number. So i emailed their so called customer service and included the picture. All i was asking for is a $7.99 credit towards my next purchase since they charged me $7.99 more than what their price tag said. Their emails are handled strictly by AI. They basically told me to go F myself. I learned my lesson and took my business elsewhere.

I’m disappointed in their marketing team and recent campaigns. Most of the hats the released over the last few years has been WHACK. Plus there isn’t any way to purchase hats that they did release in the past, that you missed because you saw it late. Would be great if we could create our own.

Ordered a San Francisco Giants Hat, received a St. Louis Cardinals Hat. New Era said I need to 1) Repurchase the item I want (they provided me "discount" codes for product & free shipping) and 2) return the wrong item. I started trying to re-purchase the same item, the discount codes do not work. I asked Support for more help, they said my item does not qualify for discounts. Then I started going through hassle to return item as required, but their system told me "Does not comply with our returns policy." I gave up, what a nightmare purchase & customer service experience. I'm charging back this purchase to my credit card. DONT BUY GOODS FROM THIS COMPANY!

,new era has terrible craftsmanship n worse customer service!!!!

I have a Justin Morneau limited edition hat. N the logo is not centered. New era, the company that produced the hat told me to go to the retailer.
Wakey wakey NEW ERA!. the retailer didn't make a limited edition hat with an off centered logo!!.
Zero care for quality!
ZERO care for customers satisfaction!

I ordered two hats, they canceled one citing inventory issues, but shipped the other. I paid 8 dollars for shipping. I explained to them that I wouldn't have paid 8 dollars for shipping if I had known I was only going to get one hat. I asked for money back, they said no. I asked several times, they said no. Offered me a coupon and free shipping on my next order. Well, this order took 16 days to get to me, I told them I would never order from them again due to shipping issues and the cancelation of half my order. I told them I just wanted 4 dollars back. They said no. I asked several times. It was no every time. Don’t buy from them. Don't buy new era period! Buy another brand. Put them out of business!

I ordered a Detroit Pistons hat and the hat shipped labelled DLtroit Pistons. Customer service told me I'd have to ship it back to them, with all the tags in order to be eligible for a refund or replacement. Horrible customer service, and to be frank an absurd process for what is a clear and egregious misprinted mistake(sent to them via photos). Will not be getting my hats from them again.

Ordered a sweatshirt from New Era Cap and they sent me the wrong item. Customer service charged me shipping to send this item back and told me if I wanted the original item, I would have to order it again. I never received the item I ordered and I’m out the shipping money for a mistake they made. Customer service refuses to credit the full amount of my payment back to my card. They deducted the shipping cost for my return on an item I never ordered. The back and forth with a customer service rep is a waste of time. Ridiculous. They are thieves!

My order never arrived. When I talked to them they blamed Fedex and stated "This always happens." If this is always happening why not switch to USPS? The picture of the delivery is so blurry I cant even identify where they dropped the package off. To pass the burden of your failed relationship with your carrier to your customers is horrible practices. Do not order from New Era unless you are comfortable with not receiving your order.

Absolutely would not recommend ordering anything from them. Placed an order for two of there products and they never came.

I ordered a hat on 3/11/26. Here it is 3/26/26 and it hasn't even shipped yet....and they won't return my money.