Nevada Radio Arvostelua 

An absolute farce.
I bought a second hand Icom 7600 from Nevada for £1200 several months ago. The radio arrived and upon opening I discovered it had been damaged in transit. The VFO knob had come adrift along with two of the rubber feet on the bottom and side of the radio. There was also clear damage to both boxes. On testing the radio I discovered there was a lot of play in the vfo encoder, the vox feature was not working and a push button conformation beep was not working. I contacted Nevada and they arranged collection for repair. After a week I emailed them enquiring about the radio only to be told my 7610! had arrived and no faults could be found and the radio was totally serviceable. I explained that my radio was an Icom 7600 with visible faults. Silence for a week. After sending another email I was then told my 7600 was not financially viable to repair and a refund was to be made. In the mean time I spotted my 7600 back on their website for sale! After phoning I was told there was some confusion and the radio was taken down for sale. Two weeks past with no sign of a refund and once again I emailed asking about my refund only to be told (oh We have been trying to contact you!) and that my radio had been partially repaired. I certainty did not receive any emails, phone calls or post so maybe they tried 40 meters but since I didn't have a radio I couldn't receive any communications. They advised the radio was repaired apart from the vfo play which apparently is a common fault however there is a easy mod you can do to fix the problem so I agreed to take the radio back. I then received an email confirming once the radio had been returned to them as they had outsourced it for repair they would make arrangements for its return to me. Nine days later.. Nothing.. so once again I enquired after my radio only to be told that they were under the impression I didn't want the radio back and that the refund process had started!
Once again I explained I was happy to take the radio and had already noticed it back on their website for sale again without any mention of faults!! This total process from start to finish has taken over 7 weeks between myself, the Nevada receptionist, Mr Stephen Bunting and Mr Glyn Dodwell. It is my opinion that non of the above nevada staff communicate between each other to try and resolve any after sales issues. I was left without a radio for this time and confused as to weather I was to receive my radio or a refund. Is it too much to ask these days for some customer satisfaction and a clear path of communication so that the customer knows what's going on.? I will never deal with Nevada again and now I know why its called amateur radio when we have an amateur company such as Nevada failing heavily with after sales...
PS.. The faulty 7600 is still on their website for sale with out any mention of any underlying issues.. Buyer beware.
I have just read Nevada response. The only time they spoke or emailed me is after I contacted them asking for an update...
Again they must have been trying to contact someone else.. A joke of a place...

Very helpful and courteous, as others stated, a positive buying experience, thats important. Happy to spend my money here...

Ordered a 12m spiderbeam pole on Thursday afternoon and it got delivered on Friday . Fantastic service.

Fantastic experience. Ordered a new FT-891 on Sunday evening. Messages from Nevada and Parcel force with updates on delivery. The new radio arrived safely on Tuesday lunch time. And the price beat all others. Very happy.

Great pricing and availability of the products I needed packed and dispatched on the same day , but please please don’t use fedex again, I’d be very happy to pay more for delivery than waste 3 days staying in hoping for a delivery

Highly recommend this seller, Excellent selection and quality of products.
Top notch customer service.
Rapid delivery

Can't ask for anything better than that

A++++++++++

Cheers Helen +co

Good Buying experience, clear and simple website, easy to contact via phone, quick delivery... very keen prices ... Happy customer :-)

I'm new to Amateur Radio - just been listening in on my little Baofeng GT-3TP, Foundation exam booked in for the end of September, and was looking to get a mobile antenna and magnetic base (to use in the garden) to listen in and give me a bit more range than the rubber-duck style antenna gives me.

I found Nevada Radio online and found they had the 2m/70cms antenna I had been looking at - the Comet CSB 7900 - which had decent reviews and very good gain for the price (5.1db/7.7) with the low priced magnetic base, the MT-050.

Once ordered, was kept up to date with the order in my account I had set up with them, sent out that day, received by next morning at 09:00, so 10/10 for service there.

The items themselves are great, the base is very sturdy with a strong magnet with no issues with build quality (it's £16 odd compared to £40 odd for the higher end models) and as for the antenna - amazing gain and clarity, am able to pick up repeaters 40-50 miles away with a great signal and the more local repeaters 3-15 miles are crystal clear. Scanning through on VFO mode, I was able to pick up quite a few QSOs' between other operators whether through a repeaters or direct to each other. im in Barnsley and listened to 2 guys talking through the York repeater, clear as a bell!

Thank you Nevada Radio - I will be using you again soon as I am looking at an Icom IC-705 with the ATU and a PSU, once I have got my Foundation and have saved some pennies.

Based on my experience I wouldn't hesitate to recommend N.R. to new or experienced operators.

73....

I bought an AMPRO 6 mobile antenna, easy ordering, was posted out via Parcelforce 24 who sent me a message saying it would be delivered on a Tuesday, however, didn't turn up until Wednesday, not Nevada Radio's fault, will definitely be using them again!

I have used Nevada Radio a few times in recent weeks after returning to Amateur Radio and have been very pleased with their service, particularly under the current difficult circumstances (Coronavirus restrictions). I will continue to use them in the future.

Recently I visited Nevada Radio via their web page looking for a special filter for 6 meters, i am presently surprised how easy the web page was to navigate. After placing my order for two other items as well as the filter i then left the website, a confirmation e mail arrived shortly. Delivery was carried out by FedEx and arrived next day well packed and in good condition.

Mike

Great product but more expensive than other places. Caught by their trap and spent more thinking it will spare me time. Advertised to come with the latest firmware but old version delivered. Had to update myself. When sent an email to question it I was ignored!
Not going to make this mistake again!