Neibac Arvostelua 

J'ai acheté une toile avec option "unique" qui en est tout sauf une. Le format d'1.5.m est arrivé pixelisé. L'image est de très mauvaise qualité et les touches uniques ne mettent absolument pas la toile en valeur. Grande deception. SAV catastrophique. Ne veut pas reprendre la toile car j'ai payé pour la touche "unique" sauf que c'est la qualité du tableau dont je ne suis pas satisfaite. Le SAV est de très mauvaise foi!

Très belles réalisations. Tableaux de toute beauté. A recommander très fortement.

It’s a scam.
They don’t respect the deadlines, they pretend that they send the paintings, you will never receive it, and also will never get reimbursed.

A fuir absolument ! Le tableau reçu est une vulgaire photocopie, fortement pixelisée.
Cela fait 10 jours que je demande le remboursement et le renvoi du tableau, plus personne ne répond !

Hallo,

meine Erfahrungen sind wirklich sehr gemischt. Wenn ich mit dem Positiven beginne dann hat es mit der zweiten Bestellung gut funktioniert (berücksichtigt man das es zu der zweiten Bestellung nur kam weil ich ein Bild tauschen wollte, denn tauschen ist der einzige Weg ein Bild kostenlos zurückzusenden). Diese zweite Bestellung funktionierte so wie sein sollte: Bestellen, liefern, fertig)
Dies ist aber nur der eine Teil der Geschichte. Der andere Teil begann mit der ersten Bestellung. Es wurden zwei Positionen bestellt: Ein Objekt mit drei Bildern und ein weiterer Bild. Als die Bilder bei mir ankamen (auch die Lieferung klappte noch gut) stellte ich fest das zwei der Drucke des ersten Objektes leichte Flecken hatten. Ich dachte ok, sei mal nicht so. Ich bemerkte aber auch das das weitere Bild eigentlich im Wohnraum zu viel ist. Das war dann mein Fehler. Aber ok, zurücksenden dachte ich, … und dann begann das Chaos. In Summe waren es 24 (!) emails die hin und her gingen. . Zu erst einmal wurde gesagt das ein Rückversand nicht möglich sei. Die Bilder haben einen Rahmen – weil Rahmen – sind sie personalisiert. D.h. überhaupt kein Rück-versand, weder kostenlos noch kostenpflichtig. Dann fand ich den Punkt in den Erklärungen das durch den Kauf eines weiteren Bildes eine Verrechnung erfolgen kann und dann die Rücksendung doch kostenlos ist. Dies wurde dann in den emails hin u. her diskutiert. Dann wollte man plötzlich das Bild doch zurücknehmen. Ich solle aber erneut 100€ zahlen. D.h. zwei Bestellungen voll-ständig bezahlt plus erneut 100€ ??? Die Antwort lautete dann „wir müssen das nicht tun“ … Ergebnis: Aktuell sitze ich auf allen Bildern und nichts wird zurückgeschickt. Ich überlege rechtliche Schritte.
Merke: Wenn dort überhaupt etwas bestellt werden sollte dann NIE ein Bild personalieren (d.h. z.b. mit Rahmen bestellen) weil es sonst zu exakt meinem Fall kommen kann. Übrigens, der bestellte Rahmen passt nur in der bestellten Farbe. Die Qualität der Rahmens ist eher minderwertig.
D.h. wie man auch in anderen Rezessionen lesen kann – sobald diskutiert werden muss folgen definitiv keine kundenorientierten Lösungen, es folgt nur Ärger.

I got a painting that does not look like the picture at all and they refuse to give me a refund

Despite they wanted all payment in front they are not able to (or dont want) to issue an invoice / receipt. I send them about 20 emails and until today no result. I dont know how this company can work if they cannot issues a simple invoice ... because of them Im having now troubles with my accounting...

⚠️ WARNING TO ANYONE IN THE UK — I STRONGLY ADVISE AGAINST ORDERING FROM NEIBAC. ⚠️
I ordered canvases from Neibac and unfortunately the experience was extremely disappointing.
The canvases arrived damaged, including damage to the prints themselves. The overall quality was also very poor. They are advertised as hand-painted artwork, but what I received appeared to be reprints rather than genuinely hand-painted pieces. The canvas material was extremely thin, almost see-through, and the corner folds and finishing were of a very poor standard.
What made the experience even worse was the way the damage was handled. I contacted Neibac expecting some understanding and a reasonable resolution, but they were not sympathetic to the situation and showed very little concern about the damage. I had also paid extra for shipping protection, yet this did not cover the damage in my case.
I spent around £400 and was offered just £30 as compensation. There was no meaningful attempt to resolve the issue or provide a satisfactory outcome.
On top of this, there was also an import fee when ordering into the UK, which I was not made aware of clearly at the time of ordering.
For the price, the quality, the condition the canvases arrived in, and the customer service I received, I cannot recommend Neibac.
If you are in the UK, I strongly advise that you DO NOT order from this company. I would personally avoid it altogether.

Absolutely horrendous. This company will steal your money and ignore all communication from you. I do not understand how they are still in business.

Same as their sister company Amore. They have multiple same websites selling the same products. No communication on delivery the bogus communication of courier despatch notes and weird replies to emails. Multiple accounts on WhatsApp using both names. Can’t cancel and won’t refund. I paid by credit card so made a claim there.
Do not trust them. Bogus outfit.

Avoid Neibac.

I placed order #NB64350 on 15 August 2026 for two framed prints, paying DKK 8,051.20. The order confirmation promised Express delivery in 3–4 days.

More than two weeks later, nothing has arrived.

When I requested a full refund, Neibac did not address it. Instead, I received vague, repetitive messages saying they were “contacting the courier” and that delivery was supposedly expected “between yesterday and today.” Still no delivery. Still no refund. Still no concrete explanation, resolution date or accountability.

The courier problem is not the customer’s problem. Neibac took payment, promised express delivery and has failed to provide either the goods or a refund.

I am now pursuing the matter through my credit-card issuer. This has been an extremely poor online-shopping experience. Do not order from this company unless you are comfortable paying thousands of kroner, receiving no product, and having to chase your own refund.

I've written previous reviews and have now lost the will to fight with this HORRIFIC company anymore They turn EVERYTHING around making it out to be ny fault.Lie after lie.The quality of the pic was REALLY POOR,hidden custom charges, LONG waiting times,appalling customer service.Ive lost nearly £300.No wonder they keep going, hoarding people's hard earned money and laughing all the way to the bank. How they sleep at night I don't know. APPALLING COMPANY, PLEASE,PLEASE DONT BUY FROM THEM !!!!!!!!!

Do NOT buy any product here, it's fake. Poor quality. a total rip-off

I am sharing my experience with NEIBAC so that other consumers can make an informed decision.

I ordered “The point where the silence begins” (75 x 150 cm) with a wooden frame. What I received differed materially from the website presentation, and I was also disappointed with the quality and appearance of the printed canvas.

The neutral beige/cream background shown online appeared prominently pink/salmon on the delivered artwork; the blue/turquoise foliage was considerably more saturated; the floral details differed; and the white border and wooden frame also appeared noticeably different from the website images.

Importantly, this was not simply a matter of my subjective colour perception. After I sent photographs and explained the discrepancies, NEIBAC checked its own print file and acknowledged a colour reproduction issue, stating that the right side appeared darker. It proposed collecting the artwork and reprinting it using a different method “that will not alter the colors at all”, adding that it wanted me to receive the correct colours “just as they appear on the site”.

Given the extent of the discrepancies and my concerns about the canvas quality, I declined another print and repeatedly requested a return and refund.

Only after several days of correspondence was I told for the first time:

“We cannot process a return because it is a framed painting.”

I find that position difficult to reconcile with what preceded it. The frame was part of my order from the outset. I did not provide bespoke dimensions, choose a unique colour, request an inscription or provide any individual specifications. I selected the size and framed configuration from NEIBAC’s predetermined options.

Moreover, NEIBAC had itself proposed collecting the artwork and reprinting the canvas because of the colour problem. Under that proposed solution, the incorrect canvas would necessarily have been replaced. This makes it difficult for me to understand why the existing frame should subsequently prevent the return of the entire product. Nor is it clear to me why selecting a frame from standard options should make it “personalised”. In my view, a standard-size frame containing an incorrect print does not appear inherently specific to one customer and could potentially be reused for another artwork of the same dimensions.

There was also a separate shipping issue. €70 for “Express Shipping (3-4 Days)” was the only delivery option presented to me for Greece, despite the website advertising “Free shipping on all orders throughout Europe.” The shipment was recorded as dispatched on 5 August and delivered on 12 August. When I questioned the charge, NEIBAC explained that a different courier was required for Greece.

Charging €70 for “Express Shipping (3-4 Days)” creates a reasonable expectation of a premium express service. Paying such a substantial shipping fee only to receive the order seven days after dispatch was, in my experience, unacceptable — particularly when NEIBAC simultaneously advertised “Free shipping on all orders throughout Europe.”

Overall, I found NEIBAC’s handling of the transaction and complaint inconsistent and lacking in transparency: an artwork materially different from its online presentation; concerns about canvas quality; NEIBAC’s own written acknowledgement of a colour reproduction issue; followed by refusal of a return because the artwork was framed, even though the frame had been part of the order from the beginning.

Based on my experience, I would advise others not to purchase from NEIBAC. I certainly would not purchase from this company again. I wish I could post pictures of the product I received...

Nefasta experiencia, he recibido un cuadro de mala calidad, con la imagen incompleta y solo me ofrecen un cambio. No la devolución. Además era para un regalo de cumpleaños y llegó tarde.
No compren aquí, por favor.
He hecho la reclamación en Paypal y aún así insisten en el cambio. No quieren perder la venta, claro. Mala calidad, mala atención.

Wir hatten das Bild 'Flüstern des Pazifiks' in 75x150 cm gerahmt bestellt. Das Bild wurde sehr schnell innerhalb weniger Tage geliefert. Leider entsprach jedoch das Bild Ansicht in keinster Weise unseren Erwartungen. Die Auflösung des Drucks war ziemlich schlecht. Auch der Holzrahmen wirkte eher billig. Wir wollten daher das Bild zurückgeben, was zu unserem Erstaunen nicht môglich war. Der Anbieter verwies auf die AGB, wonach gerahmte Bilder nicht zurückgenommen werden. Erstaunlich, da selbst das gerahmte Bild eher nach einem billigen Massenprodukt, denn individuell angefertigt aussieht.

Ich kann daher nur jedem raten genau zu prüfen, ob er bereit ist das Risiko eines Kaufes einzugehen. Im Zweifelsfall bekommt man ein Produkt unter seinen Erwartungen, das man nicht retournieren kann.

We had ordered the painting “Whispers of the Pacific” framed in 75x150 cm. The painting was delivered very quickly, within a few days. Unfortunately, however, the actual painting did not meet our expectations at all. The resolution of the print was quite poor. The wooden frame also looked rather cheap. We therefore wanted to return the painting, but to our surprise, this was not possible. The seller referred to the terms and conditions, which state that framed prints cannot be returned. This is surprising, since even the framed print looks more like a cheap mass-produced item than a custom-made piece.

I can therefore only advise everyone to carefully consider whether they are willing to take the risk of making this purchase. If in doubt, you’ll end up with a product that falls short of your expectations and that you cannot return.

Warning: NEIBAC is refusing to honor its own published return policy.

I requested a return within the stated window, complied with their request for photos, and then spent two weeks repeatedly asking for the return address. Instead of providing it, customer service kept pressuring me to exchange the item despite multiple clear refusals.

Their policy says return instructions will be provided within 24–48 business hours. That did not happen. Based on this experience, consumers should not assume NEIBAC’s stated return policy will be honored.

**Italian translation:**

**★☆☆☆☆**

Il dipinto è arrivato danneggiato a causa di un imballaggio inadeguato. Ho segnalato il problema immediatamente, inviando fotografie, ma invece di sostituire l'opera o organizzare una riparazione professionale, il venditore mi ha offerto soltanto un rimborso di €40 oppure mi ha chiesto di riparare personalmente il dipinto.

Dopo diversi tentativi senza successo di risolvere la questione direttamente con il venditore, non mi è rimasta altra scelta che aprire una contestazione con la mia società emittente della carta di credito.

Un servizio clienti davvero deludente. Non consiglierei di acquistare da questo venditore, soprattutto per spedizioni internazionali.