Dear Anjana,
Thank you for reaching out and sharing your concerns regarding your experience, including the $300 loss and the additional $280 loss in your account. We are deeply sorry to hear about the distress this has caused you, and we take your allegations of being misled by a staff member very seriously. At Neex.com, we are committed to providing a transparent and secure trading environment, and we want to resolve this matter promptly.
We understand you mentioned that Neex is under regulation and suspect you may have been directed to a fake website. With client funds held in segregated accounts at Tier One banks. However, we are aware of reports about fraudulent websites impersonating legitimate brokers, including Neex, and falsely claiming affiliations with regulators.
We are committed to helping you resolve this matter and ensuring your trust in Neex.com. Please reply to this email or contact us at Support@neex.com, and one of our dedicated specialists will personally follow up with you within 24 hours. If you’ve been a victim of a fraudulent site, we’ll support you in reporting it and taking steps to protect others.
Thank you for giving us the opportunity to address your concerns. We look forward to hearing from you soon.
Best regards,
Neex Team