BEWARE OF THIS COMPANY. READ BBB COMPLAINTS 1ST!
I designed shirts on their website with the colors and designs that I wanted. I spent over $50 for them. The website said 15 working days to arrive. I called the owner after three weeks to inquire about the shirts, since I had ordered them in plenty of time to receive them before our trip that we wanted to wear them on. The owner did not ask my order number or any questions; he just continually said that it takes 15 business days at the least. I asked him to track my order and at least see if they had been shipped out yet. He refused. He just told me that they would come and that sometimes they get behind. He was very rude, abrupt, and unconcerned with my issue. The shirts arrived after one month; more than 20 business days...on a day that we were already on our trip. When I opened the package; the shirts were very cheaply made. Though they were the correct pictures that I had designed; the colors were way off. They did not even resemble the colors that I picked out. When I called, the owner answered again with his rude attitude. I explained the issue with colors; and did not even get into the problem with them being late arriving. He said, "Well, that's what you ordered and you don't get a refund." I had not even asked for a refund yet; I merely stated my issue, and he then became argumentative and defensive...a true indication that there have been numerous complaints before (I regret not checking BBB before spending my money). He then told me to go online and look at the policy. He and I both went to the page that states "slight variation" in colors. As I explained to him, there were no "slight" variations, and that the designs colors are not what I ordered. He was very condescending, and stated, "Oh so you're telling me that someone else got the designs that you made; and you got someone else's designs?" I stated, "Apparently so....how odd that another couple is named Chuck and Michelle and that they received the shirts that I designed?" He again stated, "No, you got what you ordered; I printed them myself. You won't get a refund if that's what you're wanting." I asked him to make it right; whatever that may take. He continued to be argumentative, reiterating that "you got what you designed. There's only a slight color difference; and we don't give refunds. We're not gonna remake them either." I asked if he was the owner, and added that I had already talked to a very rude owner the first time I called; and that his rudeness sounded like the first person I had spoken to. He did admit that he was the owner.
12. maaliskuuta 2019
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