Nectarsleep Arvostelua 

I had high hopes ordering from Nectar, but this experience has been incredibly frustrating. They’ve dropped the ball three times with my bed frame order:
1. They sent the wrong headboard.
2. After I explicitly told them to coordinate delivery because I wouldn’t be home, they went ahead and shipped a replacement without notice.
3. I called again and was assured it would be sent on a specific date—but the order never got processed.

To make matters worse, the headboard is heavy, and my elderly mother is the only one home. I now have to drive two hours just to receive it for her, because Nectar couldn’t get their logistics right.

After all this, the best they could offer was a $65 refund—which doesn’t come close to making up for the time, hassle, and repeated miscommunication.

I expected better from a company that positions itself as premium. I won’t be recommending Nectar to anyone.

I bought a Nectar premier hybrid mattress just over a year ago, lured in by all the hype about quality, comfort, and their Forever Warranty, I also bought the extra 10 year warranty. Fast forward to now: the mattress is sagging in the middle so badly that I literally roll into my partner while sleeping. It’s become so uncomfortable that I now wake up with consistent hip pain—something I never dealt with before.

When I reached out to customer support to file a warranty claim, they dismissed the issue as “normal wear and tear.” I’m sorry—but sagging to the point of body pain and disrupted sleep after only a year is not normal, especially not for a mattress that’s supposed to last a lifetime. Either the quality isn’t what they claim, or the warranty isn’t worth the words it’s printed in.

I feel completely let down by both the product and the customer service. Buyer beware: you may end up with a mattress that supports you for less than a year, and a company that doesn’t support you at all.

Absolute horrible experience from the very beginning with delivery, setup, nightly sleeping (or lack of), and now trying to return it has been a nightmare.

From the start:
1) The delivery team left my items in muddy snow.
2) the power base was missing a power cord so it could not be operated.
3) i called about the missing cord and was directed to a different phone number where no one ever answers the phone. Note: cord is still missing.
4) it took almost 2 weeks for all of my boxes to show up. One box was "lost" during transit but was later found. Note: key box for being able to set up the frame.
5) finally get the base and frame and mattress all assembled and in place. Not even a month in and a squeak started when I would turn over at night.

Side note: I bought the mattress that was supposed to be supportive for back sleepers and it swallows me. My back isn't any better with this mattress, and it could be my dissatisfaction speaking but it kinda hurts worse. And I've been sleeping terribly with how much heat this mattress holds in. I'm constantly waking up to try to find a cool spot.

I was still very frustrated at this point and decided to leave it be. Nothing is perfect, right?

6) i recently discovered the frame is bulging as if it is going to buckle in 3 different spots.
7) I email Nectar because their website says "returns are as easy as an email.
8) 2 days later and i still don't have any acknowledgement of my email so I reach out to them again.
9) their reply is that the 365 return policy is only for the mattress & that the base and frame only have a 60 day warranty - which has now passed since I'm sitting at 91 days from the date of purchase.

So I am going to take another 2 days to calm down before I rip someone's head off in an email reply about this horrible experience that is half my own fault for not reaching out as soon as I heard the first squeak.

However, I will never buy another product from them ever again and I will never recommend them as a product for anyone else to buy.

Oh.
10) the sheets that i purchased as an "add on" item with the mattress, literally ripped apart when they got caught under me in the middle of the night and I tried to yank them free. Super thin and honesty, trash.

Purchased January 2nd.
This review posted on April 1st .. not meant to be a joke. Just coincidence.

I bought a Nectar mattress and it is the most uncomfortable mattress I have ever slept on!

Giving 1 star because negative stars aren’t an option. They have THE WORST customer service I’ve ever dealt with. Darwin, a rep on their chat was rude, and unhelpful. I ordered a split kings 3 weeks ago. Received the bed but wrong mattresses. Now it’s 3 weeks later and I’ve gotten 3 other deliveries of in correct mattress’s and still waiting. I’m in possession of 4 incorrect mattress’s at the moment. This is ridiculous. I have called the phone number 10+ times, still haven’t been able to talk to someone or get a call back. Every thing has to be done in chat. You can see how that goes. I have another split king and a queen from them. They have an excellent product, but their service is by far the worst customer service I’ve ever dealt with. As great of a product they have, and a great price, don’t buy. It’s not worth the hassle for when they mess up.

Bought a bed frame and headboard. Headboard was delivered damaged with a gash. Customer service asked for a photo which I provided, they offered to give me a $40 credit. I didn't want a credit, I want an undamaged headboard. Have been unable to get anyone from customer service to even respond to my follow-up emails.

Nectar are that they make sleepers incredibly hot and can sag quickly. Purchased just under 1 year. When I am in the bed, it sinks down about 3 inches, uncomfortable. Tried to use the warranty, easy as sending an email they say, they have me jumping through hoops trying not to replace it. They want to see it uneven but they do not listen, the foam does not hold me and I am 165 lbs. not over weight.

I have had the classic Nectar mattress for 3 years. It took a month to arrive and was initially very soft. It had become ever softer since I have had it (I am 5'5" 120 lbs) to the point that I have developed chronic back pain. I figured that was my fault for buying a mattress that was not the right fit.

However, I draw the line at MOLD. This mattress seems to have been absorbing moisture from my body while I sleep, trapping it in the memory foam, and growing mold from the inside out. The mold is black and dark green, visible on the bottom of the mattress and on the platform below it in an oval imprint left by my body. It is clean on the top and has been inside the mattress cover it came with. The mold has not been created by environmental conditions but by normal, daily use by one small sized human.

I was told by customer service that I had no recourse despite the lifetime warranty and now I am stuck with a moldy mattress that cost me nearly a thousand dollars three years ago.

Overall a great experience, Salesperson very helpful and patient as we discussed options and preferences. For our first purchase with the store, we will be happy to recommend to others looking to purchase a mattress. I highly recommend Nectar!

I bought a Nectar mattress a year and a half ago. I've really loved it but my dog dug a hole in it (puppy tantrum) so I ordered a replacement. The mattress was delivered at the base of my driveway on a rainy day. The box was busted open and I could not manage to move the mattress without hurting my back. It literally looks like the delivery folks threw it off the truck. There was no reason to deliver this mattress practically on the sidewalk when my front door was 50ft away and has an overhang. When I called customer service, I was told to get another adult to help me (I'm a single mom and all the neighbors I know are all either elderly or disabled so no help nearby) or that they would send me $80 to hire help. There was no way I was going to get help out here to move the mattress before the rain started (that sort of thing usually takes a day or two to schedule in my area and it started raining 20 mins after I got off the phone). Also, not my job. So I ended up having to schedule a pickup and return the mattress, which means I am stuck sleeping on the couch for another week or more until I can get a refund and order a replacement from a more reliable company. So deeply disappointed since, as a tired mama trying to recover from the Christmas holiday, I was really looking forward to getting a decent night's sleep.

Customer service it terrible, claim 100 percent money back, which they change their tune when asking for one.

I'm sorry a purchased a mattress from Nectar. It was apparent after sleeping on it for a week that it was the worst mattress I ever had the displeasure to sleep on. I was sore in the morning, different parts of my body would go numb, and it was a bit painful walking the first 10 minutes after rising. Well, I thought I could just return it as their 365 day try it policy states. Not quite, they insisted I had to sleep on it for 30 days before I could return it so I could supposedly get used to it?? So I tortured myself for 30 days. Then the fun of returning it started. They backhandedly forgot to tell me that getting rid of the mattress was my problem. I had to find someone to donate it to - or, spray paint TRASH on the mattress, send them a picture of this reckless act, and have the city pick it up. I was shocked at how ecologically negligent this company is.
Back to getting it picked up. Well, guess what, in California no one will pick up a mattress; not Salvation Army, not Goodwill, not anyone. Apparently California has some mattress laws that Nectar forgot to tell me about. Sure, you can drop it off at a few locations if you can pick up 120lbs and put it in the bed of the truck you must have, but no one will pick it up. I was on the phone for a few hours trying to get someone to get this thing. It ended up in the city dump where Nectar should run its business from to cut to the chase when someone wants to return their product.
Also, don't make the mistake I did and neglect checking The Better Business Bureau before buying - they have around 500 complaints against them!

Would give zero stars if I could. My order was pushed back for almost two months despite being told my bed frame would be in stock "next week." Then told me the white glove delivery was not available for my order (despite ordering over the phone and being pitched the delivery service). Customer Service reps were very nice but not the least bit helpful in resolving my issues.

The most uncomfortable mattress of slept on is so hard is there adjustable base felt like it was sleeping on concrete. I was able to return the adjustable base and they sent me a free mattress pad, which is great but it’s still way too firm. It’s hurting my back and my shoulders. I woke it up every single night in pain. I went to return it and it said free returns and I guess I didn’t read everything, and because my granddaughter spilled when I had the mattress pad off and sheets for a second, I’m not able to return it. They were late on my shipping by a week and a half my friend came in late that one came in first and then my mattress came in even later. So unfortunately, I have to put it on the curb and eat the cost.

RUN AWAY. I rarely write any reviews online but decided to take the time to write this review to ensure no one else experiences the insane and traumatic experience that I had to experience the past 3 weeks. (3 weeks delay in shipping so far - and still no ETA on the delivery + horrifying customer service response on a daily basis leading to a severe sleep deprivation requiring prescribed medication for weeks.) I moved cross country from California to NY and timed purchasing a mattress + base combined with white glove service so that it will be ready by my first weekend here. We all know how moving can be stressful no matter when and a good night sleep was one thing I prioritized and made sure I can get it on time. So, I ordered with the customer service agent online to triple ensure that the timeline worked for the delivery and paid extra for the white glove service. Then... radio silence from them even after a few days past the promised delivery date. I've been sleeping on the cold floor with a blanket or a cheap air mattress which ended up causing a severe back pain since I expected my $4000 mattress + bed to be here in any minute, and whenever I called the customer service re: the delivery, they kept stringing me along by saying "it will be delivered soon." Now it's been 3 weeks of that broken radio response every day. By now they have exhausted all the ridiculous excuses ("the base arrived damaged so we are re sending them" "it's the third party provider who's being unreliable" "we re-shipped it but no ETA yet") and makes me wonder if they ever had anything in stock and why on earth they had to falsely advertise "In stock! 1-2 days shipping guaranteed" on the website. At least they could have informed me about the potential delay when I was placing the order on the phone with a strict timeline and I could have made a wiser choice on other platforms or prepared a better substitute for the time being. After 3 weeks of daily ridiculous angry calls engaging with them, I asked for a full refund (which they refused to since its through a white glove service) and compensation (which they did, $50 for weeks of losing sleep ha). I have not slept on the nectar mattress yet but just for this horrifying and tramuatizing experience of dealing with their irresponsible customer service, I would NOT recommend going with this mattress firm at all. This is the worst customer service I've ever dealt with for something so time and health sensitive.

I purchased my nectar mattress and foundation in March. I have repeatedly called and emailed them on various occasions. The sheets and mattress cover didn’t fit. There was sagging in the mattress and piling. The company would tell me to email specific pictures and I would. I have not resolved my issues. Frankly getting tired of calling. Just a warning DO NOT buy from this company

Do not buy this mattress. Or adjusting frame. Mattress is almost flat on one side and they won't replace it. Keep asking me for picture after picture after picture. Frams cracked 4 months in which they replaced but what a hassle.

This most recent purchase was my fourth from Nectar and Siena Sleep (sister company to Nectar - both are owned by Resident Home along with DreamCloud) but it will be my last. I ordered a king hybrid mattress, bed frame, and sleep bundle on 9/2/24. The mattress and sleep bundle shipped promptly, as expected, and as Nectar represented. The bed frame, however, was back-ordered multiple times. The first back-order was fine because we had not moved into our new house yet. However, they proceeded to blow every shipping deadline that they gave me over the next three weeks, gaslighting me at every step. We moved into our new house and ended up sleeping on the new mattress on the floor for several days while we waited for the bed frame to arrive. The mattress was damaged by a small nail in the floor so now I'm waiting for a warranty claim to go through on that.

Although the call center reps are polite enough, they don't know anything more than what their system tells them and they refused to let me speak to a manager (again, politely) no matter how many times I asked. After they blew their third shipping deadline of 9/20 they finally said that it wouldn't ship until the week of 10/20 at which point I canceled the bed frame after some back and forth about swapping the bed frame that my wife wanted for a foundation that she didn't want. We ultimately ordered a bed frame from Overstock that got here in three days. Next time I will order from a non Resident Home company.

I purchased a mattress and adjustable bed frame which I like very much but unfortunately 2 to 3 weeks later the remote went bad and I contacted customer service they told me to send in a video showing that it doesn't work which I did and I sent them pictures of the serial numbers and everything they have all my information on file bed is paid in full and they're making it impossible for me to get replacement remote, because of this I will never deal with nectar again are recommend them to anybody, terrible customer service.

I placed an order on 08/25/2024 and was scheduled to get an and adjustable base. The problem was that the base was broken on the middle partition platform. Mind you I had only had the base for less than 24 hours and upon contacting customer service and providing all the tedious photos they wanted MULTIPLE times, they are refusing to give me my REFUND and rather want to send another poor quality base to me. It is absurd, I have stated several times that I want a refund, nothing more and they still send email asking me to verify my shipping address for them to reship another base. Absurd.
Do not buy from them they are shipping out poor quality items and make you go through hoops just for them to not honor their own policies.