Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

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Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

Hi. I've read some of the reviews regarding the battery issues with the airbrush compressor. I've had mine almost 18 months and paid for the extra batteries. I've had no trouble at all. In fact didn... Näytä lisää

Saanut 5/5 tähteä

Awesome experience, products arrived within the estimated expected time frame. Goods arrived in excellent condition. Regular emails of the transit progress kept me confident that it didn't get lost... Näytä lisää

Saanut 5/5 tähteä

Great products, excellent quality/price ratio, awesome customer service. I though my last order was lost by Canada Post and they offered to replace it if needed. I finally received my original order t... Näytä lisää

Saanut 5/5 tähteä

I have found the magnified glasses very good. Certainly makes doing my tapestry easier identifying the different colours of threads. At first I thought they were a little uncomfortable, but soon got... Näytä lisää

Yrityksen tiedot

  1. Askarteluliike

Yrityksen kirjoittama

Hobby


Yhteystiedot

4,0

Hyvä

TrustScore 4/5 tähteä

355 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Ei ole vastannut huonoihin arvosteluihin

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

Cordless Airbrush/compressor

Hi.
I've read some of the reviews regarding the battery issues with the airbrush compressor. I've had mine almost 18 months and paid for the extra batteries. I've had no trouble at all.
In fact didn't expect the product to be that good compared to a compressor and costly airbrush, but, iv just painted my 1:48 spitfire with it and the results are great. Thank you.

2. maaliskuuta 2026
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

I have found the magnified glasses very…

I have found the magnified glasses very good. Certainly makes doing my tapestry easier identifying the different colours of threads. At first I thought they were a little uncomfortable, but soon got used to them.

18. helmikuuta 2026
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

I tried to order one pair of the $38.00…

I tried to order one pair of the $38.00 model and when I went to pay my order was switched to two pair of the $31.00 model and the cost was bumped up to $56.00. To hell with this scammer. And, then, they aggressively emailed me wondering why I didn't complete my order. The first time this happened, I thought it might have been a glitch, but, no, it happened again the second time.

31. tammikuuta 2026
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

19 days and no product

Ordered on 1/4/26. Still waiting for it to ship. Customer service responded on 1/18/26, and said I’d hear from the warehouse in a 1-2 days. It is now 1/23/26 and there has been no communication.

4. tammikuuta 2026
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

I always value highly my shopping…

I always value highly my shopping experience with Neat and Handy. Why? Because their products are a delight to receive and to use. I have their new Cleaning Paintpot; great quality and easy to use. Also most recently received was their new spray gun with upgraded nozzles. Again, great quality product and I now have even finer pinpoint control of how I apply paint to the 1/72nd, 1.48th and 1.32nd scale plastic model aircraft that I love to build. Neat and Handy has been my buddy all the way through my middle-building career. Love these guys. Every product is a winner.

29. heinäkuuta 2025
Oma-aloitteinen arvostelu
Saanut 4/5 tähteä

Found the item on Facebook ad

Found the item on Facebook ad. Received item and use it daily to work on diamond painting crafts. These magnifying headsets are a game changer.

28. kesäkuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Vision magnifier and paint brush set

Kept up to date when goods were dispatched, in transit, and out for delivery. Was a bit worried as I thought the delivery was incomplete but final package arrived soon after. Again I could track it right to delivery.
Not used the vision magnifier or brushes yet but looking forward to starting modelling in a few weeks

2. heinäkuuta 2025
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Think twice before buying!

Not worked from day one.Has not even had paint in it as it was tested with water. Just will not pull liquid through to spray. Took it to an experienced modeller (who has been using airbrushes for years) and they couldn’t get it to work.i sent a video of the problem, as requested by customer service, and that was the last I heard from them! Such a shame as I was really excited to start using an airbrush. I was going to use the company as they seem to have some nice products, but this experience has made me go elsewhere. Shame!

N.B . Update. They finally got back to me, asked me to test again, which I did. Same result, not working. And now, once again, they have gone silent. So frustrating!

N.B . Update No2. So they finally got back to me and agreed to send a “replacement “ . However, they seemed to have replaced the airbrush only which I don’t think was the problem. Not only that, but the added adapter/quick release part they added, does not fit the base/compressor unit!?!. This would be comical if it wasnt inept! I have never dealt with such a non customer caring company before.
I am seeking advice in this matter.

23. huhtikuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

I had an issue with the portable…

I had an issue with the portable generator for my airbrush. I contacted customer support and sent a video of the issue. I got a reply withing a few days and a new part was sent to me without any inconvenience. I’m more than pleased with the product and the support. /Simon

7. toukokuuta 2025
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Ordered 26th March and still waiting…

Ordered 26th March and still waiting for delivery no answer to E-mail or Phone calls, Awful Customer Service, I will certainly not be dealing with "Neat and Handy" ever again! Can't wait until the 26th April so my Credit Card Company can issue them a Charge Back. Avoid!

10. huhtikuuta 2025
Oma-aloitteinen arvostelu
neatandhandy.com-logo

Vastaus yritykseltä neatandhandy.com

Dear Robin,

Firstly, apologies for the inconvenience. Just to confirm, we have replied to your email—please check your spam or junk folder in case it ended up there.

Regarding your order, it is currently in normal transit and is expected to arrive within the timeframe shown on our website. You can track it using the following link:
https://track.amazon.co.uk/tracking/UK2678289406?trackingId=UK2678289406

If you need any further assistance, please don’t hesitate to let us know.

Kind regards,
Neat and Handy Team

Saanut 1/5 tähteä

Fully charged battery only lasts under 10 minutes

I’m having an issue with the Mini Airbrush With Compact Compressor - Hobbyist Edition with the built-in battery.
I bought it 20 months ago.
It worked fine for three models. I’ve never used it to the point where it runs out of power, during a single session.
Likely about 5-10 hours in total for those 3 model cars.

I’m now on a fourth model. The charge now only lasts about 5-8 minutes, so I can barely part 2-3 small parts.

It's now necessary to connect the USB cable to keep it going.

I've emailed customer support to ask about this short charge time as to whether this ‘normal’ life expectancy of this product. I've received no response.

I'm quite disappointed

20. helmikuuta 2025
Oma-aloitteinen arvostelu
neatandhandy.com-logo

Vastaus yritykseltä neatandhandy.com

Dear Tkeys,

We're really sorry to hear about the issue you're experiencing with the Mini Airbrush With Compact Compressor – Hobbyist Edition. We absolutely understand how frustrating it must be, and we’re here to help.

We’ve checked our records and haven’t been able to find your email—it’s possible it may have been sent to an incorrect address or caught in spam. To resolve this quickly, we recommend visiting our website and giving us a call so we can address the issue immediately.

In cases where the battery is found to be defective, we typically send a replacement free of charge. It’s worth noting that using the airbrush while it’s charging can reduce the battery's lifespan, similar to how phone batteries behave. Over time, all rechargeable batteries will naturally weaken, especially after regular use, which is expected with most battery-powered devices.

We’d love to get this sorted for you—please get in touch so we can assist you directly.

Kind regards,
Neat and Handy Team

Saanut 1/5 tähteä

Deplorable Customer Service

Ordered some items. They sent twice as much as I ordered. In an effort to return the excess items and get a refund they would not answer emails OR phone calls. I have made repeated efforts to contract them, all efforts have gone unanswered. Their customer service is deplorable. DO NOT deal with these idiots.

1. helmikuuta 2025
Oma-aloitteinen arvostelu
neatandhandy.com-logo

Vastaus yritykseltä neatandhandy.com

Dear Dennis,

We're very sorry to hear about your recent experience—this is certainly not the level of service we strive to provide.

We sincerely apologize if your attempts to contact us went unanswered. It’s possible your messages didn’t reach us or were missed during a busy period, but please rest assured we are here to help and resolve this for you.

If you’ve received more items than you ordered, we’re happy to assist with the return and refund. For your convenience, our return address is listed on our website. You're also welcome to give us a call so we can handle this matter quickly and directly.

Thank you for bringing this to our attention—we appreciate the opportunity to make things right.

Kind regards,
Neat and Handy Team

Saanut 5/5 tähteä

I have been looking for something like…

I have been looking for something like this for a while as i do a lot of electronics / soldering etc.
Absolutely brilliant. Choose the magnification and with a bright light too it will make my life so much easier.
A must buy for small works / soldering!!!

4. helmikuuta 2025
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Ordered the airbrush with priority…

Ordered the airbrush with priority shipping and first in line service. It's been a week and I have heard nothing. Emails go unanswered so I came here to write my experience. Will update when I hear from them, if I do...

5 feb:
Surprisingly the order status updated to shipped. No tracking number, nothing. Pretty crazy you have to make a fuzz to get stuff moving. However, no DHL tracking number yet, (35€ on a 100€ order) so no clue why my order is.

8 feb
I had a brief chat via messenger, but they disappeared again. No tracking number and no product with fast delivery.

Right now, I recommend to stay away from this company and buy a Harder & Steenbeleck airbrush instead.

14.feb

I heard nothing, no product, no details, no contact.

4. helmikuuta 2025
Oma-aloitteinen arvostelu
neatandhandy.com-logo

Vastaus yritykseltä neatandhandy.com

Hi Tim,

Thank you for bringing this to our attention and apologies about the inconvenience. We are looking into this issue. Please get in touch with us via Facebook Messenger for faster response.

Kind regards,
Neat and Handy Team

Saanut 1/5 tähteä

POOR

I want to return a product but several emails on this subject have gone unanswered. They claim to have a warehouse in the UK so that is the most cost effective location for me to which return it.I doubt their good ratings are from real customers.

26. tammikuuta 2025
Oma-aloitteinen arvostelu
neatandhandy.com-logo

Vastaus yritykseltä neatandhandy.com

Dear Mr Cowley,

Thank you for sharing your feedback. We sincerely apologize for any inconvenience you’ve experienced regarding your return.

We strive to make our return policy as clear as possible, and we include all the necessary details on our Returns Policy page, which specifies that returns must be sent to our facility in the USA. While we do use a UK-based warehouse to ship orders for faster delivery to our UK customers, unfortunately, that warehouse does not currently offer a return service.

We truly understand how this might feel inconvenient, and we are constantly working to improve our processes. A local return facility in the UK is something we aim to implement in the future.

We also want to assure you that all reviews are genuine and reflect the experiences of real customers. We value every review, including yours, as it helps us improve and serve our customers better.

If there’s anything we can do to assist with your return or to make this process smoother, please reach out to us directly via our website.

Thank you for your understanding, and we hope to resolve this matter to your satisfaction.

Best regards,

Neat and Handy Team

Saanut 5/5 tähteä

I am very happy

I am very happy with closeup vision glasses. The communication was excellent and updates of postage transit was often and clear. Arrived in good condition. Thank You.

12. tammikuuta 2025
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Company refused to help when an order was not received …

Company refused to help when a order was delivered to wrong address. Stated I had wrong address although they admitted and showed pictures of it being delivered to WRONG address. If anything item should have been returned to sender since there was no such address not just dump on closest lawn. Very upset that they feel since it was delivered they have satisfied thier obligations.
Horrible service!!! When an address on package is not actually an address in existence it should be returned to sender NOT dumped on whatever lawn on that street and Not even at door....
Horrible Horrible company!!!
Cannot review actual product since I never received it. Just review my experience with company.

7. joulukuuta 2024
Oma-aloitteinen arvostelu
neatandhandy.com-logo

Vastaus yritykseltä neatandhandy.com

Dear Eileen,

Thank you for reaching out, and we sincerely apologize for any inconvenience caused. We’re more than happy to resend the product to your correct address at no additional cost.

To proceed, please send us an email with a confirmation of the error and provide us with your updated delivery address.

We appreciate your understanding and look forward to resolving this matter promptly.

Kind regards,

Neat and Handy Team

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