Navus Health Arvostelua 16

One Cancellation...THEN an Ordeal
.
We had a home test scheduled for Wednesday, December 29th between 8 a.m. & 10 a.m. As 10 a.m. approached, we called them and they'd canceled the appointment without notifying us. Apparently the tester didn't want to travel to Sparta.

Our niece had to reschedule her flight (she livea in Vancouver) to Monday, January 3rd. We had another home test scheduled that day between 8 a.m. & 10 a.m. At around 8:15 they called to tell us the yester came down with covid. We had to drive to Paramus NJ, about an hour east of us. We got there by 9:30 a.m. and tge testing was done by 10 a.m. We paid for the expedited test, with the test results promised to be sent out in "4 to 6 hours." We called all afternoon and at around 5:50 p.m. we were finally able to get the results.

Yes, it was a tough time of year, with all the added restrictions, but this was a nightmare.

Didn’t provide the result for the same day order until the next day after I reached out to them. The sex info of us got mixed up (fixed after complaint). My name was miss spelled (didn’t get any updated report for this). QR code on the report doesn’t lead you to your result. Not even a website.

Navus Health was excellent. The staff is very nice, they showed up on time to give my COVID test and sent reminders for my appointment for two days before.
Results were given in the appropriate timeframe. VERY RELIABLE!

Very dissatisfied. I had an apointment this morning for my son so that he could start school tomorrow. I received several confirmation messages both in text and email from the company in advance stating that the Director, Kristi Byer, would be coming to test my son. However this morning, no one showed up, and no one called. Due to an error a few weeks ago where the company incorrectly texted me about someone elses appointment, I happened to have the cell number of Kristi the Director. I called and texted. She then informed me that she would not be coming to test my son, as she was at an event elsewhere, but that some man would be coming (whose name and information I still don't know). She was unable to provide an ETA, any information about him, and then she stopped responding. Two hours after my scheduled appointment I then got a call from a call center overseas saying that she was "sorry and would process my refund." I had to make a much more expensive very inconvenient appointment (over 90 minutes away from my home) to get my son tested so that he could start school on time. Very unprofessional, disorganized organization. Don't rely on them and certainly go elsewhere.

Excellent service and communication from start to finish. Results back in 4 hours. Great service and I would highly recommend

The service was excellent. I booked an 8 am test she came 15 minutes early. A couple formalities a swap ( self administered) and i was done. Results back in under 4 hours. Delivered to my email in pdf format. So normal clinic say 1 - 3 days and we cant guarantee that!! If you need to travel use this service!!

You saved my trip! Very cooperative call center lady, quick response, quick results, professional nurse

The local PCR test facilities couldn't guarantee me the results in time for my flight. I contacted Navus and within an hour I was contacted by phone to confirm some information. By the agreed upon time Christian came to my home and four hours later I have my Covid test results. They did everything they said they would. I recommend Navus highly.

My experience with Navus Health services was excellent. I needed a PCR test with the same-day service and the ONLY company that I found after a long internet search for such service was Navus Health. Moreover, the nasopharyngeal swab was performed at my location, by a very courteous, pleasant and punctual professional. Her name is Kristi Byer, and I highly recommend her and the company she represents. Many thanks for solving a difficult situation for me.

Arrived when promised. Results when promised. Highly recommended service.

In order to feel comfortable and stress free, we wanted a provider who could turn it around in 24 hours. During our search we found the Navus Health site which would provide same day and come to your location. That service was just brilliant as was the person who conducted the testing. Everything from the first telephone call until the receipt of the test results was handled professionally, pleasantly and successfully. I highly recommend them.

The nurse arrived on time, friendly and professionnalisme in his work.

AMAZING!! The person who came was VERY Friendly. She even was able to come earlier because she was around the area. Excellent and high quality company! A little expensive but it’s worth it.

Very happy with the service!
Kristi is a thorough professional and answered all our questions patiently.
The turnaround time was also great.
Thank you so much Kristi!!

Nurse Kristie was super friendly and nice, she arrived on time and performed the test professionally. Overall it was a pleasant experience.