Native Teams Arvostelua 

The company is in the business of taking care of your global payroll, but has very poor knowledge of the local employment and taxation legalities. I'm in Germany and needed the Arbeitsbescheinung to be sent electronically to the Employment Office. Native Teams had no idea what it was, I had to educate them, chase them, and check the documents they filled out (which contained mistakes). This whole thing was an ordeal.

Later on, I realised that they didn't provide me with a yearly tax certificate. Luckily, it seems like this was generated, it just wasn't sent to me.

The only silver lining is that I think their support team really tries their best to be helpful. If you managed to get hold of them during working hours, they respond to your request very quickly. I feel a bit bad for those guys who have to keep fire-fighting due to poorly thought-out and implemented communication and processes.

All in all, dealing with them is very time consuming and not smooth sailing. I hope they get better over time, but in the mean time I wouldn't trust them with anything mission critical.

Native teams is a criminal company. Do not recommend working with them. My "boss" has been late to pay them and they have withheld my salary (final payment) for nearly a month which is illegal in Germany. There is no easy way to contact them via phone and they make loads of mistakes. Many of my salary slips had random, incorrect numbers on them and you're always in contact with someone new who appears to be using AI solely for communication. They have caused me SIGNIFICANT stress and it's very upsetting. DO NOT USE THEM

I have been using the platform for a year already and its been dreadful. Bugs every month, features not working, delays in withdrawals, poor customer support. If there were other local competitors, I would have jumped ship immediately.

Today I’d like to share my experience working with Native Teams. To say it was terrible would be an understatement. I strongly discourage anyone from dealing with this company, where it seems no one truly understands what they are supposed to do or how to do it.

I didn’t want to speak publicly about this and hoped to forget the experience like a bad dream. But this morning, I received an email from this wonderful company (even though I terminated all relations with them about a month ago) claiming I now owe them €1,284.02. So let me explain everything step by step.

At the start, I was looking for an intermediary company, and out of the available options, Native Teams was the cheapest (as the saying goes, buy cheap—pay twice). I decided to give them a try. The first call with their specialist seemed very professional: all my questions were answered, a clear action plan was put together, and everything looked promising. What could possibly go wrong? As it turned out—everything.

After this call, they sent me a link to fill in my personal details and upload scans of my passport and residence permit. That’s where things started to get complicated. Once you upload the documents, you just have to wait while they review them—and if something is wrong, you simply get an email saying that something is wrong. What exactly? No idea. I spent some time figuring this out and finally got past it.

Then I had to complete another form and pay a fee. However, the payment system didn’t work. Eventually, they just sent me a Google Document with the same questions, explaining that payment wasn’t functioning but without any further clarification. Surprisingly, signing the contract went relatively smoothly, and in that process, I probably made more mistakes than they did.

The real trouble started midway through the first month when, in my personal account on their platform, I saw that a salary liability was accumulating—the amount my employer had to cover before they could pay me. At the same time, I began receiving daily warning emails telling me that I had 5, 4, 3, 2, 1 days to resolve this issue or else… something bad would happen (what exactly—never explained).

After the countdown ended, even more aggressive messages started coming from “credit control.” After many conversations with their support team (which, honestly, is awful), I learned these threatening emails were supposedly just reminders and that they couldn’t do anything about them. So, effectively, they send alarming emails that serve no purpose except to make clients anxious.

Eventually, I decided to ignore them. But it’s still worth asking: which client is expected to pay their salary in the middle of the same month? This was never clarified.

Then, with my first paycheck, they chose not to deduct the 10 days I hadn’t worked in January (since I started on the 10th) and instead paid me the full month. Only the following month did I discover that they would retroactively deduct those days, creating a debt. You could argue I should have guessed this, but (1) I had never dealt with such arrangements before, and (2) the company never informed me in advance.

Even more surprisingly, the debt was added on top of my salary instead of being deducted. No one made any effort to correct this until I pointed out that, legally, they weren’t allowed to do that.

Whenever you try to order any additional service or assistance from them, you’ll be waiting for a month or longer. The level of service is simply unacceptable.

The final straw was when I decided to terminate our cooperation. I asked many questions to make sure I did everything properly so there would be no unresolved issues. I received clear answers from support and thought everything was finally sorted out. However, the problems returned when a different support agent started replying to the same questions, giving completely opposite answers or asking me the same things over and over again—as if no one had ever read the previous correspondence. Every time, it felt like starting from scratch.

After countless messages and frustrations, we eventually agreed on everything and signed the termination documents. The documents were signed, the relationship officially ended, and all payments were settled. The final payment was actually higher than I expected, but I assumed it was compensation for unused vacation, since I had never taken any time off (once again, no explanation from the company).

I thought that was the end of it—until this morning, when I received an email claiming I owe them money (the amount I mentioned earlier) for something called “rebalancing.” No prior warning, no details. I don’t even have an account with you anymore—so where exactly did you record this “debt”?

Amazing customer service from Dragi!

Whole team is well organized in making everything go smooth and easy with transactions.

I started using native teams from about a month ago.

Positive:
The sales guy Konstantinos was great if anything gave extra info beyond our initial scope which turned out to be needed anyway. Answered our questions and made sure to check in on us as we started to put things together ready to start.

Negative:
Customer success/onboarding has been slow. Have a ‘bug’ in our login I am told, which is stopping us viewing our account and updates on a solution are slow. General communication I think could be better.

*UPDATE* bugs fixed and system working everything seems to be going well now.

I have been using Native Teams for 2 years already, i have been super happy with the services, mostly i use it for sending invoices with the clients and so far everything has been great, shout out to their support team also, if anytime i needed anything they have been super responsive with immediate actions takes. Highly highly recommended.

The app is designed to be slow, annoying and make it harder and harder to withdraw or use funds. scam

I want to sincerely thank Juliana for her incredible support during my sign-up process with Native Teams. She was patient, clear, and always available to guide me through each step. Her professionalism and kindness made everything much easier and less stressful. I truly appreciate her help and highly recommend her to anyone going through the onboarding process. Thank you, Juliana!

Absolute rubbish. Will say at the outset absolutely this is doable, then at the last minute withdraw any responsibility and STILL charge you.

STAY AWAY.

Paid salaries late without prior notice, made excuses and stories weren’t adding up. Disgustingly poor communication and reliability.

This is truly a wonderful experience for a freelancer who wants a formal EOR service.

Thank you for your interest.

Absolute nightmare company to deal with, they actually have no idea what they are doing and customer service is non-existent.

We have been trying to onboard with Native Teams for 6 or so weeks, and they have stopped responding to emails. There are no phone numbers, no chat facility, and even the sales person is now just ignoring us. There were multiple inaccuracies in what they told us at the start, and they took even a long time to give us correct bank details to pay into during onboarding. But to just go completely silent on us and leave us hanging was terrible customer service. It feels like Native teams was just set up, or has just gone bust!

I have joined native teams since 3 months and i was a little scared at first , and i faced many problems with my local bank but with their support team they tried their best and supported me to solve all issues .
thank you very much .

Worst Company I ever Found, Waste of time
They don't mention what they do. Don't waste your time

Excellent Company and Great Support. 🙌

Not sure who trained their accountants, but they've messed up sooo badly for the past two months, that this may even affect my taxes for the rest of the year. It took them so long to admit to their mistakes, but even then they try and make it out like it's not an urgent problem. Two months on we're still nowhere near a resolution - I just keep getting emails to 'reassure me' they'll give me an update ASAP.

They've also sent me someone else's payslip TWICE, which is a massive data breach. I have no words! You definitely get what you pay for with a service like this - there's a reason why they're cheaper. Avoid them.

Scam. I completed KYC and then sent a payment request for testing purposes. Guess what? Their true face revealed. The moment I sent the payment request, my account status went from "verified" to "not verified". Then they sent an email saying I have to complete KYC again, have to provide job details and proof, and have to provide the relationship with the payer. They also asked for an EML file and screenshot of the conversation with the payer, can you imagine? And they expect me to write an essay on the purpose of the payment request/invoice. They do this because they don't want you to withdraw the money, they will hold the money and ask for these things, then they will pretend like they are not convinced and eventually steal your money.