They called immediately, booked in for doing EPC the following day. Turned up on time, got on with the job, no nonsense, and sent the completed certificate 1st thing in the morning on the day after su... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
I had real problems with them my house is for sale, I needed the EPC done as I paid online and received a email stating thanks for your order. I then had no reply from them to make an appointment fo... Näytä lisää
Yritys on vastannut
I have a couple of issues with the report, I have brought them to the attention of the inspector, but still not corrected. It is quite apparent the inspector has got it wrong!
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The gentleman came on time, carried out the survey very quickly and efficiently and the results were with me the same day. Thank you Paul
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Yrityksen tiedot
Yhteystiedot
5D The Tanneries, PO14 4AR, Titchfield, Yhdistynyt kuningaskunta
- 0203 327 2173
- info@nationwideepc.com
- nationwideepc.com
4,6
Erinomainen
6 t. arvostelua
On vastannut 98 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 2 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Helpful and responsive with good…
Helpful and responsive with good communications.
14. huhtikuuta 2026
Vastaus yritykseltä Nationwide EPC
Hi Alan,
Thank you so much for taking the time to leave a review – we really appreciate it.
I’m really pleased to hear you found our team helpful and responsive, and that communication throughout your experience was good. That’s exactly what we aim for, so it’s great to know we got it right for you.
Thanks again for your feedback and support – it means a lot to the team.
Kind regards,
Hayley
Customer Service Manager
Vastaus yritykseltä Nationwide EPC
Hi Chris,
Thank you so much for your kind review – we really appreciate you taking the time to leave feedback.
I’m really pleased to hear you found the surveyor friendly and efficient, and that everything met your expectations. That’s exactly the standard we aim to deliver, so it’s great to know we got it right for you.
Thanks again for your support – it means a lot to the team.
Kind regards,
Hayley
Customer Service Manager
I have a couple of issues with the…
I have a couple of issues with the report, I have brought them to the attention of the inspector, but still not corrected. It is quite apparent the inspector has got it wrong!
14. huhtikuuta 2026
Vastaus yritykseltä Nationwide EPC
Hi Mr Symns,
Thank you for your message, and I’m really sorry to hear there are still issues with your report.
One of our support team members did already send this over to the field worker yesterday to investigate and review the points you raised. Please could I kindly ask you to allow a little time for them to look into this properly and come back with an update.
I have also chased this again this morning to help speed things along for you.
As soon as we have an update, we’ll be in touch straight away. Thank you for your patience while we get this resolved for you.
Kind regards,
Hayley
Customer Service Manager
Completed quickly and uploaded the same…
Completed quickly and uploaded the same day.
9. huhtikuuta 2026
Vastaus yritykseltä Nationwide EPC
Hi Mr Butler,
Thank you so much for taking the time to leave a review – we really appreciate it.
I’m really pleased to hear everything was completed quickly and that your report was uploaded the same day. That’s exactly the level of speed and efficiency we aim to deliver, so it’s great to know we got it right for you.
Thanks again for your feedback and support – it means a lot to the team.
Kind regards,
Hayley
Customer Service Manager
The whole process went seemingly well…
The whole process went seemingly well with an easy online process that resulted in a convenient appointment.
The inspection was carried out in a professional manner with sufficient feedback to keep me informed & of any possible improvements that could be made.
12. huhtikuuta 2026
Vastaus yritykseltä Nationwide EPC
Hi Clive,
Thank you so much for your great review 😊
We’re really pleased to hear the whole process was smooth and convenient for you, and that you found the inspection professional and informative. We always aim to keep customers updated throughout, so it’s great to know that came across well.
If you ever need anything in the future, we’re always here to help.
Thanks again,
Hayley
Customer Service Manager
It was a very easy process
It was a very easy process, however once I had paid I heard nothing for a few days and had to call, I was on hold for about 20 mins but once I got through to the lovely girl she sorted my query out and I was contacted almost immediately and the EPC was carried out within the next few days
3. huhtikuuta 2026
Vastaus yritykseltä Nationwide EPC
Hi Jackie,
Thank you for your review and for taking the time to share your experience 😊
We’re really pleased to hear the process was easy overall and that everything was completed quickly once we got things moving. I’m really sorry you had to chase us and for the delay in getting through on the phone – that’s not the level of service we aim to provide.
I’m glad the team member you spoke to was able to get everything sorted for you promptly afterwards, and I’ll make sure your feedback is shared with the team.
If you ever need anything in the future, we’re always here to help.
Thanks again,
Hayley
Customer Service Manager
Vastaus yritykseltä Nationwide EPC
Hi JZ,
Thanks for your review 😊
Great to hear you found the service good and effective – that’s exactly what we aim for!
If you ever need anything in the future, we’re always here to help.
Thanks again,
Hayley
Customer Service Manager
The gentleman came on time
The gentleman came on time, carried out the survey very quickly and efficiently and the results were with me the same day. Thank you Paul
10. huhtikuuta 2026
Vastaus yritykseltä Nationwide EPC
Hi Coral,
Thank you so much for your lovely review 😊
I’m really pleased to hear the survey was carried out quickly and efficiently, and that you received your results the same day. I’ll also make sure Paul sees your kind feedback – he’ll really appreciate it!
If you ever need anything in the future, we’re always here to help.
Thanks again,
Hayley
Customer Service Manager
Fast check out and cleanliness very…
Fast check out and cleanliness very happy with outcome
9. huhtikuuta 2026
Vastaus yritykseltä Nationwide EPC
Hi Aly,
Thank you for your lovely review 😊
We’re really pleased to hear you were happy with the speed of service and cleanliness, and that the outcome met your expectations.
If you ever need anything in the future, we’re always here to help.
Thanks again,
Hayley
Customer Service Manager
It’s been over 2 weeks still have not had the EPC done
I had real problems with them my house is for sale, I needed the EPC done as I paid online and received a email stating thanks for your order. I then had no reply from them to make an appointment for the EPC. I phoned them they said that the engineer would contact me within 24 hrs nobody contacted me I then contacted them again they stated someone would contact me again nothing then I emailed there customer services I received a message after a week asking for my postcode or order number. I urgently need to carry out the EPC not happy at all if someone from there company sees this message my order number is 2567609. I not happy at all :-( it’s giving me a lot of grief I need to forward the EPC certificate to my solicitor. Regards Mohan
I am grateful for Nationwide contacting me and doing the EPC asp. Thank you:-) after seeing my review
23. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Nationwide EPC
Hello,
Thank you for taking the time to leave us a review, we really appreciate your feedback.
In order for us to look into this further and assist you as quickly as possible, I have requested some additional details regarding your order. Please could you get back to us at your earliest convenience with this information so we can investigate and resolve this for you.
We’re always here to help and look forward to hearing from you soon.
Kind regards,
Hayley
Customer Service Manager
The process was fast and efficient just…
The process was fast and efficient just in time for what I needed
8. huhtikuuta 2026
Vastaus yritykseltä Nationwide EPC
Hi Mohammed,
Thank you for your lovely review 😊
We’re really pleased to hear the process was fast and efficient and that it came through right when you needed it.
If you ever need anything in the future, we’re always here to help.
Thanks again,
Hayley
Customer Service Manager
Painless EPC Certificate!
Easy booking process, fast on-site presence, and certificate was ready in hours. 10 out of 10.
8. huhtikuuta 2026
Vastaus yritykseltä Nationwide EPC
Hi Mark,
Thank you so much for your great review 😊
We’re really pleased to hear you found the booking process easy and that everything was completed quickly, with your certificate ready so promptly. A 10/10 really means a lot to the team!
If you ever need anything in the future, we’re always here to help.
Thanks again,
Hayley
Customer Service Manager
They called immediately
They called immediately, booked in for doing EPC the following day. Turned up on time, got on with the job, no nonsense, and sent the completed certificate 1st thing in the morning on the day after survey. More than pleased with the service.
5. huhtikuuta 2026
Vastaus yritykseltä Nationwide EPC
Hi Steve,
Thank you so much for your fantastic review 😊
We’re really pleased to hear everything was quick, smooth, and hassle-free from start to finish, and that you received your certificate so promptly. It’s great to know you were more than happy with the service!
If you ever need anything in the future, we’re always here to help.
Thanks again,
Hayley
Customer Service Manager
Great service…
Great service I messed up my phone number but they sorted it no problem.
2. huhtikuuta 2026
Vastaus yritykseltä Nationwide EPC
Hi Michael,
Thank you so much for your lovely review 😊
We’re really glad we could get your details sorted quickly for you and that everything else ran smoothly. No problem at all—that’s what we’re here for!
If you ever need anything in the future, we’re always happy to help.
Thanks again,
Hayley
Customer Service Manager
Vastaus yritykseltä Nationwide EPC
Hi Martin,
Thank you for your great review 😊
We’re really pleased to hear you found our service professional, efficient, and prompt – that’s exactly what we aim for.
If you ever need anything in the future, we’re always here to help.
Thanks again,
Hayley
Customer Service Manager
Great service
Really polite man came round to do the EPC and he carried it out quickly and professionally
30. maaliskuuta 2026
Vastaus yritykseltä Nationwide EPC
Hi Barry,
Thank you so much for your kind review 😊
We’re really pleased to hear the EPC was carried out quickly and professionally, and that you found our assessor polite and easy to deal with.
If you ever need anything in the future, we’re always here to help.
Thanks again,
Hayley
Customer Service Manager
Extremely Poor Service and Broken Promises — Avoid If You Need an EPC Quickly
Nationwide EPC is a very poor agent—if their operation can even be described as a professional agency.
I contacted them to arrange an EPC and was clearly promised that the certificate would be issued within 48 hours if I placed the order with them. I ordered and paid on 19th February, but shortly afterwards the engineer informed me that he was too busy and could not carry out the home visit until 6th March—already far from the promised 48-hour turnaround.
Worse still, the engineer completely missed the 6th March appointment, leaving me waiting at home for an entire morning with no notice or apology. The visit had to be rebooked for 10th March. Although the engineer eventually attended and completed the assessment, the delays did not end there.
After the assessment, I was told that the engineer’s EPC login system was not working, meaning the certificate could not be issued. I then had to wait until 23rd March—over one month after making payment—to finally receive an EPC that was originally promised within 48 hours.
This level of service is unacceptable. The company appears to have little control over their engineers and simply acts as a middleman assigning work to low-quality assessors without proper coordination or accountability.
Avoid this company if you value your time or need a reliable and timely EPC service.
Edit: Reply to NationalEPC’s follow-up response
Between 19 February and 23 March, I contacted NationalEPC at least 10 times by phone and email regarding my order. During this entire period, not once was my issue properly addressed. Each time, I was simply told that "it will be issued soon," yet no clear explanation, timeline, or meaningful action was provided.
I find your public apology disappointing. Despite having my contact details, you did not attempt to contact me directly to resolve the issue. Instead, you posted a generic response here, which gives the impression of a public relations exercise rather than genuine customer care.
It is also worth noting that I had to provide my personal details and order confirmation to Trustpilot after NationalEPC challenged the authenticity of my original review, which added further frustration to an already poor experience.
My review — and this reply — are intended to warn potential customers about the level of service I experienced. You had numerous opportunities over several weeks to resolve this matter, yet those opportunities were missed.
A generic public apology does not resolve the problem and, in my view, adds insult to injury. What customers need is timely action, clear communication, and accountability — none of which I experienced in this case.
23. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Nationwide EPC
Hi Yong,
Thank you for sharing your feedback, and I’m truly sorry for the experience you’ve had. I completely understand how frustrating it must have been to experience multiple delays, missed appointments, and issues with receiving your EPC — this is certainly not the level of service we aim to provide.
I would really like the opportunity to investigate this further and get a clear resolution for you. Please could you email customerservice@propcert.co.uk
with your details so I can personally look into what went wrong and see how we can make this right?
Again, I’m very sorry for the inconvenience and delays you’ve experienced, and I appreciate you bringing this to our attention.
Kind regards,
Hayley
Customer Service Manager
Quick prompt service & much cheaper…
Quick prompt service & much cheaper than the estate agents wanted us to pay. Got the job done hassle free.
24. marraskuuta 2025
Vastaus yritykseltä Nationwide EPC
Hi John,
Thank you so much for your great review 😊
We’re really pleased to hear you found the service quick, prompt, and hassle-free, and that we were able to offer a more cost-effective option for you.
If you ever need anything in the future, we’re always here to help.
Thanks again,
Hayley
Customer Service Manager
I booked an EPC on the Tuesday the 17th…
I booked an EPC on the Tuesday the 17th March - paid my money, then received an email saying that the assessor would contact me within 24 hrs. Well, 48 hrs came and went. On the Friday, I rang only to be told that they would have to allocate another person. My property was now being viewed with no epc or even one in the pipeline.
Another assessor was allocated! who contacted me on the Monday, saying he could do it for a week.
I’ve obviously have had to go elsewhere and that company will be here within 48 hrs of booking.
23. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Nationwide EPC
Hi there,
I’m really sorry to read about your experience, and I completely understand how frustrating this must have been—especially when you were working to a timescale and needed the EPC arranged quickly.
We clearly let you down here. You should have been contacted within 24 hours as promised, and having to chase us, only to then be told a new assessor needed to be allocated, is not the level of service we aim to provide at all. I also appreciate how inconvenient it was to then be offered an appointment a week later, leaving you with no choice but to go elsewhere.
Please accept my sincere apologies for the lack of communication and the delays you experienced throughout. This is certainly not the standard we expect, and your feedback has been taken on board so we can address this internally.
I can confirm that a full refund was issued on 23rd March, and I hope this has now reached your account.
If there is anything further I can do for you, or if you would like to discuss this in more detail, please don’t hesitate to contact me directly at info@propcert.co.uk
.
Once again, I’m very sorry for the inconvenience caused, and thank you for bringing this to our attention.
Kind regards,
Hayley
Customer Service Manager
Unhelpful Staff
I booked an EPC through this company because their advert clearly states “no misleading front prices, no hidden charges, simple process – order your EPC today.” After paying, I was told someone would call me tomorrow, which completely contradicts the expectation set by the advert. When I called to query this and request a refund, the customer service representative, was dismissive, repeatedly talking over me and being less than helpful. She insisted the policy was that someone would call within 24 hours and claimed the advert didn’t say “today” — however it clearly does say “order your EPC today,” which is why I booked in the first place. I was then transferred to another department for the refund, but the phone rang continuously with no answer. I had to call back again and speak to the same person before finally being told someone might call me back later today. Overall the experience has been frustrating, misleading and a waste of time.
12. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Nationwide EPC
Hello Louise,
Thank you for your email.
I can confirm that your order was placed on 10th March, and an appointment was arranged for the next working day on 11th March. This is actually ahead of our usual average turnaround time of 3–5 working days, so we were pleased to be able to secure such a prompt appointment for you.
The EPC report is currently being finalised and will be uploaded by the end of today. I do apologise for any concern or inconvenience caused while waiting for the report to be completed.
If you require any further assistance in the meantime, please don’t hesitate to contact us at info@propcert.co.uk, and a member of the team will be happy to help.
Kind regards,
Hayley
Customer Service Manager
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