Nationwide Bus Charter Arvostelua 224

TrustScore 5/5 tähteä

4,8

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

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Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

The driver was early so that was a plus we were not sitting and waiting for our pickup time. Our driver Audrey was very professional and courteous. I would recommend your company and Audrey to any o... Näytä lisää

Yritys on vastannut

Saanut 4/5 tähteä

The bus itself was spacious and the seats were nice. The bathroom was made for a thin person and the light in the bathroom didn’t work. You needed your phone flashlight if you wanted to use the restro... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

That the bus was right on time, 25 minutes before we were to depart. The bus and bathroom was clean upon my inspection. The seats were comfortable.The driver was alert and responsible in his duties.

Yritys on vastannut

Saanut 5/5 tähteä

our driver was amazing and the ride was smooth. i will definitely book with Nationwide again and if we can get the same driver, even better.

Yritys on vastannut

Yrityksen tiedot

  1. Leasing-palvelu

Yrityksen kirjoittama

We are a nationwide charter bus rental company, providing an affordable and safe transportation option for your next event.


Yhteystiedot

4,8

Erinomainen

TrustScore 5/5 tähteä

224 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Ei ole aiemmin pyytänyt arvosteluja

Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa

On vastannut 100 %: iin saamistaan huonoista arvosteluista

Vastaa yleensä 2 viikon sisällä

Kuinka tämä yritys käyttää Trustpilotia

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Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

Matt was extremely helpful

Matt was extremely helpful. We went to him last second and he delivered! Great driver as well. Thank you Matt for getting this done for us- a great experience and look forward to the next one.

10. maaliskuuta 2024
Oma-aloitteinen arvostelu
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Thank you for your kind feedback

Saanut 5/5 tähteä

Jonathan & this company are a 10/10

Jonathan was extremely helpful. He was transparent with pricing, very responsive & thorough with the whole process start to finish. He quickly answered all of my questions, and the bus ride itself worked out perfectly. I will certainly be booking with them again, as well as recommending them to everyone else.

17. helmikuuta 2024
Oma-aloitteinen arvostelu
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Thank you for your kind feedback and Jonathan is one of our best

Saanut 5/5 tähteä

Simply the BEST choice!

The buses are always prompt and get us to and from our destination with ease. We use Nationwide for all of our school trips! Hundreds of kids and it is always a seamless process. I can’t reccommend Nick and his drivers enough!

26. helmikuuta 2024
Oma-aloitteinen arvostelu
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Thank you for the feedback and review

Saanut 5/5 tähteä

Nationwide Bus charter delivered

When other companies turned me away. Nationwide Bus Charter delivered. Jonathan worked with me to not only get a better price but excellent service. Our driver Tien was extremely professional and took great care of us. I am a customer for life. I recommend Nationwide Bus Charter.
Thank you Jonathon.

22. helmikuuta 2024
Oma-aloitteinen arvostelu
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Thank you, for your kind feedback

Saanut 5/5 tähteä

We booked a charter for my daughters…

We booked a charter for my daughters 21st birthday party. From the booking of the trip, to the pick up and the drop off everything went to plan. Driver was courtesy and professional. Would definitely book again and recommend.

30. joulukuuta 2023
Oma-aloitteinen arvostelu
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Thank you for the kind feedback

Saanut 5/5 tähteä

Perfect company

Perfect company! Came through for us last minute literally when needed most. I recommend for sure!

11. marraskuuta 2023
Oma-aloitteinen arvostelu
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Saanut 5/5 tähteä

Nick Cianciaruso, Two Thumbs Up!

Nick Cianciaruso is the definition of a professional. He handled our sudden request with some of the greatest customer service I have ever witnessed. Going out of your way to help the customer is a lost art nowadays, but he showcased that skill with urgency and efficiency. Once again, thank you so much!

29. syyskuuta 2023
Oma-aloitteinen arvostelu
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Thank you for your kind feedback

Saanut 3/5 tähteä

Less than thrilled

The sales representative that I worked with was Matt Buscemi… Booking our event transportation through him was seamless until it came down to communication leading up to the event. I tried calling Matt several times, a week or two before my event to go over the updated itinerary to ensure it made sense and was doable, to only be sent to voicemail and never receive a call back after leaving several voicemails. I emailed Matt multiple times before I would get a response back, which was short. Matt told me when I booked our shuttles for our event, that I would receive an email 24-hours before the event, that would include the bus drivers’ names and numbers as well as any other information that I would have needed, which to no surprise I never received… I had to contact Matt yet again at 11PM EST the night before asking for that information to get another short response almost 12-hours later, which to the point, my event had already begun…

Same thing happened 2-days later, my company needed picked up and returned to Denver, CO on Wednesday. Was promised to get an email with the bus drivers names and numbers and of course did not receive ANYTHING. I decided to contact one of the drivers from Monday because I was fed up trying to communicate with Matt. I asked the driver if him and the other shuttle driver were enroute to pick us up on Wednesday morning, to find out that they weren’t assigned to service us again and got reassigned to another event, even though I was specifically told we would have the same drivers throughout the entirety of our event… Thankfully, the bus driver, Mike, sent me a separate number to call to actually get answers from the company NBC hired in… Seemed like Matt did not care about the service aspect after receiving payment for our event.

Only gave 3-stars due to the bus drivers going above and beyond (April, Robert, John and Mike from Carey Limousine of Denver Going in Style, if it weren’t for them, I would have given 1 star…

11. syyskuuta 2023
Oma-aloitteinen arvostelu
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Vastaus yritykseltä Nationwide Bus Charter

Dear Alli,

I hope this message finds you well. I am writing to address the recent review/complaint you shared regarding your interaction with one of our sales representatives. First and foremost, please accept our sincerest apologies for any inconvenience or frustration this may have caused you.

We deeply regret that you had to experience a breakdown in communication during your interaction with our team. This is not reflective of the standard of service we aim to provide, and we are committed to making things right.

We have taken immediate action to address the issue and we have a thorough review.

We did see many emails going back and forth between Matt and you, between 8/28/23 and 9/13/23, in which many questions were responded to. We apologize if the answers to return calls were not as fast as you would have liked them to be.We do see you made a few changes to your itinerary that had to be updated and confirmed. All updates were made and confirmed and Matt provided you both confirmations on 9/6/23. We apologize that the driver info was provided to you 2 hours before your departure and you did not have driver info for 9/13/23. We don`t always give out driver info because we have a dispatch department that handles all driver confirms etc, this is why at the time of booking we provide this info. When providing driver info it is a special request and we do apologize you received only a few hours before your departure and had this had caused you stress for your trips.

In light of this, I would like to personally apologize and set up a time to speak over the telephone to go over this situation.

We appreciate your business and the opportunity to make this right.

Once again, I apologize for any inconvenience this may have caused you, and I thank you for bringing this matter to our attention.

Warm regards,

Nick Cianciaruso

Director of Operations

Saanut 5/5 tähteä

Jonathan Lass was extremely responsive

Jonathan Lass was extremely responsive, even during off hours. He helped us work through a last minute change. I would recommend working with Jonathan.

19. heinäkuuta 2023
Oma-aloitteinen arvostelu
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Thank you for the kind feedback

Saanut 5/5 tähteä

Great for a large group!

When traveling with a large group of teenagers, every detail counts, and Nationwide made it really easy to book and make changes when needed. Matt Buscemi was an enormous help and was flexible with our organization regarding payment, which was appreciated considering that we're a non-profit organization. When I needed to change pick-up locations, they did it without issue.

The bus experience itself was pleasant, and I'm always in awe at how skilled bus drivers are in navigating traffic, especially in the NYC area. The coach seats were also really comfortable and roomy. Our first driver was delayed by 15 minutes, but it didn't matter that much in our schedule since we budgeted for wiggle room. The second driver was really nice and I appreciated that he worked with me to get to the pick-up spot where our group was located.

Definitely planning on using them again in the future!

8. elokuuta 2023
Oma-aloitteinen arvostelu
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Thank you for your kind review

Saanut 5/5 tähteä

Great Experience

Jonathan Lass made the entire process simple for our church’s trip to Yankee stadium. Mark the driver was great and very understanding with our needs. We are using them again for our trip next year. I highly recommend them to anyone.

22. heinäkuuta 2023
Oma-aloitteinen arvostelu
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Vastaus yritykseltä Nationwide Bus Charter

Thank you for your kind feedback

Saanut 5/5 tähteä

Jonathan Lass was such a great help…

Jonathan Lass was such a great help with booking, scheduling and helping with our trip to the Reds/Cubs game for my union hall! It was such a great experience to have him & Nationwide involved in our event. I would recommend them and plan to use them again! Thanks so much! You're the best!

3. elokuuta 2023
Oma-aloitteinen arvostelu
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Thank you for your kind feedback

Saanut 5/5 tähteä

Jonathan Lass was great to work with…

Jonathan Lass was great to work with for a bus booking I needed for a team event. He was communicative, able to provide quotes that fit our budget, really kind and even was able to upgrade us to ensure we had the best experience possible.

20. heinäkuuta 2023
Oma-aloitteinen arvostelu
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Vastaus yritykseltä Nationwide Bus Charter

Thank you for your kind feedback

Saanut 5/5 tähteä

From booking to the day of the trip

From booking to the day of the trip. we were very happy to work with this company. Now we will book Nationwide for 2 more trips coming up.

27. toukokuuta 2023
Oma-aloitteinen arvostelu
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Vastaus yritykseltä Nationwide Bus Charter

Thank you for your kind review

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