Excellent quick service, staff pleasant and knowledgeable. only a very minor criticism; they need to have someone answering the phone in Telford. The staff as so busy to be answering phones. Emplo... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
My original contact (through my insurance company) was to National Windscreens Worcester, they never got back to me. The repair was then moved to Hereford. I took the car in myself and once the member... Näytä lisää
Yritys on vastannut
Just overall great service, dropped the car off and was told it would be ready for a certain time, and it was. The only thing I could complain about is I don’t think the window wipers and been re i... Näytä lisää
Yritys on vastannut
Friendly and courteous pair of staff, who did the work well. Before the windscreen was replaced, they noted to me that my wiper arms were misaligned - they said they would let me know if they could f... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Tietoja yrityksestä National Windscreens - Telford
Yrityksen kirjoittama
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Yhteystiedot
Stafford Park 15, TF3 3BB, Telford, England, Yhdistynyt kuningaskunta
- 01952-350-057
4,5
Erinomainen
422 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Friendly and Efficient....
Appointment on time. Old screen removed, new fitted within 2 hours. Nice people, friendly, efficient. Unit on industrial estate, Gregg's within a 5 mins walk.
20. elokuuta 2025
Vastaus yritykseltä National Windscreens - Telford
We're happy to hear that your appointment was on time and the service was efficient. We appreciate your positive feedback regarding our team's friendliness and the convenient location. Thank you!
Made very easy
20. elokuuta 2025
Vastaus yritykseltä National Windscreens - Telford
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Vastaus yritykseltä National Windscreens - Telford
We appreciate you sharing! We are so happy to hear that you received very efficient and professional service.
It took some time from first contact…
It took some time from first contact before the repair could be better carried out.
18. elokuuta 2025
Vastaus yritykseltä National Windscreens - Telford
We appreciate your feedback and regret the delay you experienced before the repair was completed. We'll review our process to improve.
Good communication during the process…
Good communication during the process and excellent service from Technician
6. elokuuta 2025
Vastaus yritykseltä National Windscreens - Telford
Hi, Thank you for taking the time to review your recent experience. We really appreciate your feedback, Thank you again. Kind regards, National Windscreens
The actual fitting of the windscreen…
The actual fitting of the windscreen was great . However trying to contact the branch or to actually speak to the office team was impossible.
6. elokuuta 2025
Vastaus yritykseltä National Windscreens - Telford
Hi, Thank you for taking the time to review your recent experience. Please accept our sincere apologies for the inconvenience and frustration this issue has caused you. Following your feedback, we will review our process to see where we can make any improvements. Thank you again for bringing this to our attention. Kind regards, National Windscreens
Very professional and polite staff…
Very professional and polite staff keeping me updated re replacement and calibration timing!
5. elokuuta 2025
Vastaus yritykseltä National Windscreens - Telford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
good service
7. elokuuta 2025
Vastaus yritykseltä National Windscreens - Telford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Vastaus yritykseltä National Windscreens - Telford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Vastaus yritykseltä National Windscreens - Telford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
fast contact
fast contact, customer kept updated on progress of replacement arrangements.
Nice technicians on site on time and tidy.
30. heinäkuuta 2025
Vastaus yritykseltä National Windscreens - Telford
We appreciate you taking the time to leave us a review. We're happy to hear that you experienced fast contact and were kept updated on the replacement arrangements and that the technicians were nice, on time, and tidy.
The guy was very helpful and fixed my…
The guy was very helpful and fixed my windscreen and was explaining a few things
25. heinäkuuta 2025
Vastaus yritykseltä National Windscreens - Telford
We're happy to hear that our team member was helpful and clearly explained the repair process while fixing your windscreen. Thank you for your positive feedback!
Excellent Service
Referred through insurance for replacement, was contacted by my local branch as promised to confirm spec and be given a time slot, Reminder messaged on the day before. Could see great care taken with fitting. Very pleased.
9. heinäkuuta 2025
Vastaus yritykseltä National Windscreens - Telford
We're happy to hear that our local branch promptly contacted you and confirmed the specifications. We're also glad the reminder message was helpful and that you observed great care during the fitting process. Thank you for your positive feedback; we appreciate it.
Efficieny of process and staff.
Efficieny of process and staff.
Punctual, expected my arrival and conducted the signing process in a timely and profesional manner.
18. heinäkuuta 2025
Vastaus yritykseltä National Windscreens - Telford
We appreciate you taking the time to leave us a review. We're happy to hear that you experienced efficiency with our staff and process and that the signing was punctual and professional.
Vastaus yritykseltä National Windscreens - Telford
We are happy to hear that our clear communication and efficient service met your expectations. Thank you for your positive feedback!
Vastaus yritykseltä National Windscreens - Telford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Great service
Easy to arrange online.
Very efficient car left nice and tidy.
Only negative is premises were hard to find. Only a small sign outside not easily viewed with parked vehicles outside.
10. heinäkuuta 2025
Vastaus yritykseltä National Windscreens - Telford
We're happy to hear that arranging your rental online was easy and that you found the car clean and efficient. We appreciate your feedback regarding the visibility of our premises and will review our signage.
Repair was carried out and the crack…
Repair was carried out and the crack now looks worse than when they started!!
15. heinäkuuta 2025
Vastaus yritykseltä National Windscreens - Telford
We regret that the repair did not meet expectations and made the crack look worse. We will investigate this issue to ensure better outcomes.
Vastaus yritykseltä National Windscreens - Telford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Efficient & Professional
Good communication so I was prepared for his arrival.
Explained what he would do after inspecting my windscreen & what could happen.
Quick to carry out the work.
Very respectful & friendly.
10. heinäkuuta 2025
Vastaus yritykseltä National Windscreens - Telford
We're happy to hear that you felt prepared and informed. It's great to know the work was completed quickly and that you found our service respectful and friendly. Thank you for your positive feedback!
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