Tom who came out to fix my windscreen was so incredibly friendly and knowledgeable. He made the experience first class what a fantastic credit to the company! Super quick process, next day appointment... Näytä lisää
Yritys on vastannut
Sijainti
Vaihda sijaintiaUnit 5, Harnham Trading Estate, SP2 8NW Salisbury, Wiltshire, GB
•Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Helpful friendly staff. Straight forward to book windscreen replacement. Good communication and updates. Required cameras reset/calibration that required job to be carried out in workshop , fo... Näytä lisää
Yritys on vastannut
Brilliant technicians who were friendly and informative polite and quick. Couldn't fault their professionalism and obvious skill. Down side was waiting a whole day not really knowing when they mig... Näytä lisää
Yritys on vastannut
Excellent service from start to finish. Was able to speak to a human (Simon) rather than try and arrange online. Windscreen was available next morning (non urgent replacement). Really pleasant, courte... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Tietoja yrityksestä National Windscreens - Salisbury
Yrityksen kirjoittama
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Yhteystiedot
Unit 5, Harnham Trading Estate, SP2 8NW, Salisbury, Wiltshire, Yhdistynyt kuningaskunta
- 01722-480-056
4,7
Erinomainen
397 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Brilliant staff
Friendly staff and screen was fixed in 45 mins! Provided me with safety instructions before I left. Can't fault them will definitely be coming back (if I hit another pheasant)
25. maaliskuuta 2025
Vastaus yritykseltä National Windscreens - Salisbury
We appreciate your kind words and are thrilled to hear about your positive experience. It's wonderful to know that our staff was friendly and helpful, and that the screen repair was completed efficiently. We are glad you found our safety instructions valuable. We hope you won't have to visit us again soon, but we're here if you need us.
Overall, excellent service
Initial service was unacceptable, booked for service, it was morning appointment at 8am, when I get there staff told me they had a wrong wind screen, I was very angry, they should have told me day before, if I know that I wouldn't be travelling from Andover to Salisbury early in the morning. I think site Manager is Simon, he sorted all those issues within a day therefore he received 10/10 with his leadership and management skills.
22. maaliskuuta 2025
Vastaus yritykseltä National Windscreens - Salisbury
We understand your frustration with the initial service you received. It's disappointing to arrive for an appointment and find out there's been a mistake. We strive to provide a smooth and efficient experience for all our customers, and it's clear that we fell short in this instance.
We appreciate you highlighting the exceptional service you received from the site manager. Their quick action and dedication to resolving the issue are commendable. We're glad they were able to turn the situation around for you.
Vastaus yritykseltä National Windscreens - Salisbury
Thank you for your kind review! We appreciate you taking the time to share your positive experience. We strive to provide excellent customer service and are glad to hear that our service met your expectations.
Vastaus yritykseltä National Windscreens - Salisbury
We are so glad to hear that you had a positive experience. We appreciate your kind words and will share your feedback with our team.
Efficient and pleasant to deal with
14. maaliskuuta 2025
Vastaus yritykseltä National Windscreens - Salisbury
We're delighted to hear you found your experience efficient and pleasant. We strive to provide excellent customer service and appreciate your kind words.
Ran out of resin
The engineer was polite and did a good job but unfortunately ran out of resin part way though and had to drive all the way back to Salisbury (nearly a 60 mile round trip) for a replacement as he didn't have a spare on board which delayed the repair.
8. maaliskuuta 2025
Vastaus yritykseltä National Windscreens - Salisbury
We appreciate your feedback and understand the inconvenience caused by the delay. We strive to ensure our technicians are fully equipped for all repairs, and we will review our procedures to prevent similar situations in the future.
Vastaus yritykseltä National Windscreens - Salisbury
We are so glad to hear that you were happy with the service.
The man was Very Helpful
The man was Very Helpful, pleasant & got on the job.Good Explanation.
I have had a repair from National Windscreen before.
8. maaliskuuta 2025
Vastaus yritykseltä National Windscreens - Salisbury
We appreciate your kind words and are glad to hear you had a positive experience with our team. We strive to provide excellent customer service and are pleased that the technician was helpful and provided a good explanation of the repair.
Vastaus yritykseltä National Windscreens - Salisbury
Thank you for your kind review! We're delighted to hear that you found our service great and helpful. We strive to provide a positive experience for every customer, and your feedback confirms we're on the right track. We appreciate you taking the time to share your thoughts.
Vastaus yritykseltä National Windscreens - Salisbury
We're so glad to hear you had a positive experience! We strive to make things easy and straightforward for our customers.
Very efficient
25. helmikuuta 2025
Vastaus yritykseltä National Windscreens - Salisbury
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Person was polite and carried out the…
Person was polite and carried out the work with the minimum of fush
24. helmikuuta 2025
Vastaus yritykseltä National Windscreens - Salisbury
We appreciate your kind words about the person's politeness and efficient work. We're glad you had a positive experience.
Quick efficient service
26. helmikuuta 2025
Vastaus yritykseltä National Windscreens - Salisbury
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Vastaus yritykseltä National Windscreens - Salisbury
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Replacement windscreen fitted
Replacement windscreen fitted. Courteous and friendly staff.
20. helmikuuta 2025
Vastaus yritykseltä National Windscreens - Salisbury
We appreciate your kind words about our staff. We strive to provide excellent customer service and are glad you found our team courteous and friendly. We're happy to hear you were satisfied with the replacement windscreen.
The staff were very helpful I got a…
The staff were very helpful I got a phone call as soon as the car was ready to be picked up. Also i was given advice on aftercare very pleasant experiance
14. helmikuuta 2025
Vastaus yritykseltä National Windscreens - Salisbury
Thank you for your kind words and positive review. We are delighted to hear that you were happy with the helpfulness of our staff, the prompt notification about your car's readiness, and the aftercare advice you received. We strive to provide excellent service to all our customers, and we are glad that we were able to meet your expectations.
Great service
Great service, easy to communicate with driver and he fixed the crack so its invisible
4. helmikuuta 2025
Vastaus yritykseltä National Windscreens - Salisbury
Thank you for your kind words and positive review. We're delighted to hear that you were happy with the service you received and that the crack was fixed so well. We appreciate your feedback and are committed to providing excellent service to all our customers.
Windscreen replacement
Replaced my windscreen in 2.5 hours. Friendly reception and mechanic. No messing about and all around good experience. Would recommend.
6. helmikuuta 2025
Vastaus yritykseltä National Windscreens - Salisbury
We appreciate your kind words and are delighted to hear about your positive experience. We strive to provide efficient and friendly service, and we're glad you found our team helpful. Thank you for choosing us and for your recommendation.
Very professional and courteous staff
Very professional and courteous staff, good communication pre appointment and work undertaken in a timely manner... well done...
4. helmikuuta 2025
Vastaus yritykseltä National Windscreens - Salisbury
Thank you for your kind words and positive review. We appreciate your feedback and are thrilled to hear that you were happy with the professionalism and courtesy of our staff, as well as the communication and timely manner in which the work was completed. We strive to provide excellent service to all our customers, and we're glad that we were able to meet your expectations.
It was very disappointing that the…
It was very disappointing that the Dash-cam fell down the day after having the windscreen changed and although I was informed that the cables needed to be pushed back under the roof panel I was not informed that the dash cam was not stuck correctly.
29. tammikuuta 2025
Vastaus yritykseltä National Windscreens - Salisbury
We understand your disappointment with the dash-cam falling down after the windscreen was changed. It sounds like you were not fully informed about the installation process. We appreciate you bringing this to our attention and will use your feedback to improve our communication and ensure that customers are fully aware of all aspects of the service.
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.