Very slick service from start to finish, thank you! Booking process was simple and clear with a slot quickly available. Instructions and guidance sent on confirmation were extremely helpful. Valter w... Näytä lisää
Yritys on vastannut
Sijainti
Vaihda sijaintiaUnit 6, Craven Way Industrial Estate, CB8 0BW Newmarket, Suffolk, GB
•Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Booked in for a replacement of my Windscreen on Wednesday afternoon, however when I arrived for my appointment found that the booking system had incorrectly booked me in for the morning. The team was... Näytä lisää
Yritys on vastannut
On the whole a good service from National Windscreen and their fitter. Phoned to confirm arrival time but unfortunately turned up with wrong Windscreen which was not a good start. The fitter had to re... Näytä lisää
Yritys on vastannut
My windscreen was prioritised as I was waiting. A cup of coffee was provided. It took a little long due to the calibration communication required with Volvo but there was no hanging around require... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Tietoja yrityksestä National Windscreens - Newmarket
Yrityksen kirjoittama
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Yhteystiedot
Unit 6, Craven Way Industrial Estate, CB8 0BW, Newmarket, Suffolk, Yhdistynyt kuningaskunta
- 01638-280-064
4,5
Erinomainen
303 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Excellent service
10. lokakuuta 2024
Vastaus yritykseltä National Windscreens - Newmarket
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
4 Stars for work force
4 Stars for work force, 3 Stars for windscreen as not to OEM. Original equivalent manufacture
23. syyskuuta 2024
Vastaus yritykseltä National Windscreens - Newmarket
Hi,
Thank you for taking the time to review your recent experience. We value all customer feedback and are always working to offer the best
service.
Kind regards, National Windscreens
Vastaus yritykseltä National Windscreens - Newmarket
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Vastaus yritykseltä National Windscreens - Newmarket
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Vastaus yritykseltä National Windscreens - Newmarket
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
My windscreen was prioritised as I was…
My windscreen was prioritised as I was waiting.
A cup of coffee was provided.
It took a little long due to the calibration communication required with Volvo but there was no hanging around required afterwards waiting for the glue to set.
The screen was a genuine Volvo part, no damage was caused and after a number of downpours there has been no leaks.
I couldn't have asked for more.
21. elokuuta 2024
Vastaus yritykseltä National Windscreens - Newmarket
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Windscreen replacement
I was initially expecting to have to wait 4 hours for my Audi Q5 windscreen to be replaced, so when it was completed under 2 hours so I was well pleased, also the job was done to a high standard and the true test came yesterday when we had a heavy downpour and I am happy to say I had no leaks
13. elokuuta 2024
Vastaus yritykseltä National Windscreens - Newmarket
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
I was given about 4 hours for the job…
I was given about 4 hours for the job but it was done in an hour and I was very happy.
The rubber seal which runs on window edges is loose on the roof top side of the car
19. elokuuta 2024
Vastaus yritykseltä National Windscreens - Newmarket
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Vastaus yritykseltä National Windscreens - Newmarket
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Vastaus yritykseltä National Windscreens - Newmarket
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Easy service
Easy booking, clear communication by text messages and what appears to be a well-fitted windscreen.
7. elokuuta 2024
Vastaus yritykseltä National Windscreens - Newmarket
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Friendly & helpful
24. heinäkuuta 2024
Vastaus yritykseltä National Windscreens - Newmarket
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
First class service
The service provided was absolutely excellent and first class.
15. heinäkuuta 2024
Vastaus yritykseltä National Windscreens - Newmarket
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Honest and reliable service
Honest and reliable service. Kept to timelines given to me and comfortable area to wait in
16. heinäkuuta 2024
Vastaus yritykseltä National Windscreens - Newmarket
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Our technician Kiran was extremely…
Our technician Kiran was extremely efficient and very courteous. The replacement of the windscreen was done very quickly.
9. heinäkuuta 2024
Vastaus yritykseltä National Windscreens - Newmarket
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Got the work done really quickly
Got the work done really quickly. Let me sit in their reception area because I had a bad knee and couldn’t walk to anywhere else.
10. kesäkuuta 2024
Vastaus yritykseltä National Windscreens - Newmarket
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Good service all went well
6. heinäkuuta 2024
Vastaus yritykseltä National Windscreens - Newmarket
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Absolutely disgusting customer service
Absolutely disgusting customer service. I took the day off work as today was the first available appointment to replace my window. Waited all day, got to 3pm phoned up, they couldn't get a response from the "technician", phoned again at 4pm, they couldn't get a response from the "technician", phoned again at 5pm, told the technician has now gone home but they will sort something out today and that was over an hour ago! Absolutely shocking company!
10. heinäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä National Windscreens - Newmarket
Hi,
Thank you for taking the time to review your recent experience. We’re sorry to hear you’re unhappy and that our service did not meet
your expectations.
If you would like us to look into this, please contact us with your details, at: CustomerRelations@NationalWindscreens.co.uk
Kind regards, National Windscreens
Windscreen not clean
Sticky tape left on inside of windscreen and blue tape left between car and windscreen
21. kesäkuuta 2024
Vastaus yritykseltä National Windscreens - Newmarket
Hi,
Thank you for taking the time to review your recent experience. We’re sorry to hear you’re unhappy and that our service did not meet
your expectations.
If you would like us to look into this, please contact us with your details, at: CustomerRelations@NationalWindscreens.co.uk
Kind regards, National Windscreens
Quick service
Quick service
Quality job to the windscreen
Decent lrice
Polite repairman
19. kesäkuuta 2024
Vastaus yritykseltä National Windscreens - Newmarket
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
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