Friendly and helpful member of staff. Provided directions to small shopping area where I could have a coffee and a bite to eat whilst waiting. Car was ready in just over 2 hrs. Replacement Windscree... Näytä lisää
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Very happy with National Windscreens. The booking process was easy and the lady was very friendly and helpful. The engineers were also very friendly ,helpful and efficient. David went out of his way t... Näytä lisää
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Visited the Kilmarnock branch following a claim through Allianz due to debris on the road cracking my windscreen. Such an easy and straight forward process! The team at the Kilmarnock branch were lo... Näytä lisää
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Friendly, polite, accommodating young man who was completely unfazed that I turned up a week early for my appointment. After consulting his Manager he fitted me in that day. Very professional indeed.... Näytä lisää
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Yrityksen tiedot
Tietoja yrityksestä National Windscreens - Kilmarnock
Yrityksen kirjoittama
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Yhteystiedot
Block 11, Unit 1, KA1 4AZ, Kilmarnock, Ayrshire, Yhdistynyt kuningaskunta
- 01563-760183
4,8
Erinomainen
269 arvostelua
Pyytää asiakkailta arvosteluja
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Vastaus yritykseltä National Windscreens - Kilmarnock
We're happy to hear that the fitter had a great attitude. Thank you for your positive feedback; we appreciate it.
helpful and friendly service
31. tammikuuta 2026
Vastaus yritykseltä National Windscreens - Kilmarnock
We appreciate you sharing that our service was helpful and friendly! We are so happy you had a positive experience.
Job done well and on time
20. tammikuuta 2026
Vastaus yritykseltä National Windscreens - Kilmarnock
We appreciate you sharing! We are so happy you were pleased with our timely and quality service.
Vastaus yritykseltä National Windscreens - Kilmarnock
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Vastaus yritykseltä National Windscreens - Kilmarnock
We're happy to hear that you had a great experience at our Kilmarnock branch. Thank you for your positive feedback; we appreciate it.
Vastaus yritykseltä National Windscreens - Kilmarnock
We're glad you had a positive, efficient experience with our team. Thank you for your kind words; we appreciate your feedback very much.
Vastaus yritykseltä National Windscreens - Kilmarnock
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Friendly staff & Very quick and easy…
Friendly staff & Very quick and easy service
11. joulukuuta 2025
Vastaus yritykseltä National Windscreens - Kilmarnock
We appreciate you sharing! We are so happy to hear you found our staff friendly and that you received very quick and easy service.
EXCELLENT SERVICE .
I dropped off my wifes Porsche for a new windscreen and from the moment I arrived Ewan was most helpful,he helped organise a taxi to take me to my destination and said the vehicle would be available for collection in a couple of hours ..and it was )!
Picked the car up later in the evening and it was left in perfect condition all clean inside and out .If you need a windscreen then it has to be NATIONAL WINDSCREENS in KILMARNOCK and ask for Ewan .
4. joulukuuta 2025
Vastaus yritykseltä National Windscreens - Kilmarnock
We're happy to hear that your experience was so positive! It's great to know the assistance with transport and the timely completion met your expectations. We appreciate your recommendation and thank you for your kind words.
Vastaus yritykseltä National Windscreens - Kilmarnock
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Great efficient service
25. marraskuuta 2025
Vastaus yritykseltä National Windscreens - Kilmarnock
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Very good workmanship and job done on…
Very good workmanship and job done on time
22. marraskuuta 2025
Vastaus yritykseltä National Windscreens - Kilmarnock
We appreciate your positive feedback regarding our workmanship and timely service. Thank you for sharing your experience with us.
Very helpful and accommodating.
4. marraskuuta 2025
Vastaus yritykseltä National Windscreens - Kilmarnock
We appreciate you taking the time to share your positive experience with us. We are so glad we could help you!
Fast and friendly service great company…
Fast and friendly service great company will recommend
5. marraskuuta 2025
Vastaus yritykseltä National Windscreens - Kilmarnock
We appreciate you sharing! We are so happy to hear that our service was fast and friendly. Thank you for recommending us!
Very helpful company had a small…
Very helpful company had a small problem which could have happened to any company, but very satisfied with how it was rectified, a company is only as good as how they deal with their mistakes and things do go wrong for every one but very apologetic and easy fix with a good outcome.
6. marraskuuta 2025
Vastaus yritykseltä National Windscreens - Kilmarnock
We appreciate your feedback and are glad we could resolve the issue to your satisfaction. It's good to know our team addressed the problem effectively. Thank you!
They were to replace glass outside at…
They were to replace glass outside at my house but due to the weather it was changed to their premises.
6. marraskuuta 2025
Vastaus yritykseltä National Windscreens - Kilmarnock
We appreciate you sharing your experience. We're glad we could still complete the glass replacement at our location due to the weather conditions. Thank you!
Excellent service
Excellent service m. Easy to make booking through website. Very helpful staff on helpline when discussing possible fixing while travelling. Fitter at Kilmarnock friendly and was able to readjust his schedule to fit me in while I waited and job completed efficiently and to a good standard. Great service overall
29. lokakuuta 2025
Vastaus yritykseltä National Windscreens - Kilmarnock
We appreciate you sharing your feedback. We're happy to hear that you found it easy to make a booking through our website, and that our helpline staff were very helpful. It's great to know the fitter was friendly and completed the job efficiently and to a good standard.
Excellent service
Was called to bring car in ahead of booked slot and work was completed very quickly. Excellent customer service from the branch in Kilmarnock.
23. lokakuuta 2025
Vastaus yritykseltä National Windscreens - Kilmarnock
We're happy to hear that you were called in ahead of schedule and that the work was completed quickly. We appreciate your excellent feedback regarding the customer service at the Kilmarnock branch.
Vastaus yritykseltä National Windscreens - Kilmarnock
We're happy to hear that everything was done to your satisfaction. Thank you for your positive feedback; we appreciate it.
Company performed well but initial…
Company performed well but initial appointment was cancelled due to unavailability of windscreen.
2. lokakuuta 2025
Vastaus yritykseltä National Windscreens - Kilmarnock
We appreciate your feedback and are sorry the initial appointment was cancelled. We'll review our processes to prevent this issue from happening again.
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