Great service. Had to take car in earlier than they indicated but that was no problem for them, did advise prior to date and time. Car ready when they said. Only issue I had was that screen was very s... Näytä lisää
Yritys on vastannut
Sijainti
Vaihda sijaintia14 Mason Rd, CO1 1BX Colchester, GB
•Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Very polite and professional, even recommended places for us to go whilst we wait(as he noticed we had the kids with us) job was done perfectly, car was kept clean, no dirty prints or stuff left in... Näytä lisää
Yritys on vastannut
I have no complaints about the new windscreen or the manner in which it was fitted. The fitting was carried out professionally and reasonably quickly. Staff were polite and helpful. Would have awarded... Näytä lisää
Yritys on vastannut
Happy with the works, but floor mats were full of dirt. Staff did not bother to clean 'dust it it before delivery & was disappointing
Yritys on vastannut
Yrityksen tiedot
Tietoja yrityksestä National Windscreens - Colchester
Yrityksen kirjoittama
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Yhteystiedot
14 Mason Rd, CO1 1BX, Colchester, Yhdistynyt kuningaskunta
4,4
Erinomainen
497 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
All as planned
I was kept informed of what was happening and when the work was going to be undertaken and all went to plan
14. helmikuuta 2026
Vastaus yritykseltä National Windscreens - Colchester
We appreciate you sharing your feedback. We're happy to hear that you were well-informed about the work being done and that everything proceeded according to plan.
Vastaus yritykseltä National Windscreens - Colchester
We're glad the experience met your expectations, and we appreciate your feedback.
Vastaus yritykseltä National Windscreens - Colchester
We're happy to hear that everything is ok and there are no leaks. Thank you for your feedback; we appreciate it a lot.
Windscreen replacement
I can only say that the experience was a good one , as I dropped our vehicle off, to have the windscreen replaced, they told me they would let me know when it was ready, and how long it should take.
10. helmikuuta 2026
Vastaus yritykseltä National Windscreens - Colchester
We're happy to hear that your experience was a good one. Thank you for letting us know that you were informed about the progress of your vehicle's windscreen replacement. We appreciate your positive feedback.
Thanks
The team are very kind and friendly, the appointment was easy to book and the whole process was completed smoothly. Thank you very much.
3. helmikuuta 2026
Vastaus yritykseltä National Windscreens - Colchester
We appreciate you taking the time to leave us a review. We're happy to hear that the team was kind and friendly, booking was easy, and the process was smooth!
It was a very fast service and the…
It was a very fast service and the workers are lovely
3. helmikuuta 2026
Vastaus yritykseltä National Windscreens - Colchester
We appreciate you sharing! We are so happy to hear that you received very fast service and found our workers lovely.
Windscreen replacement
I dropped off my car, the mechanic was polite and as promised he called when my car was ready. Windscreen replaced and car cleaned after the work done.
7. helmikuuta 2026
Vastaus yritykseltä National Windscreens - Colchester
We appreciate your positive feedback! We're happy to hear that the mechanic was polite and that you were pleased with the windscreen replacement and car cleaning.
Simple and easy to follow and the…top service
Simple and easy to follow and the service was quick and thorough, I was very pleased with the service provided.
30. tammikuuta 2026
Vastaus yritykseltä National Windscreens - Colchester
We appreciate you taking the time to leave us a review. We're happy to hear that our service was simple, easy to follow, quick, and thorough for you.
Had to wait on site as I had no way of…
Had to wait on site as I had no way of travelling back while the windscreen was being replaced. Luckily the staff were very accommodating and did the job as quickly as possible.
3. helmikuuta 2026
Vastaus yritykseltä National Windscreens - Colchester
We appreciate you taking the time to share your experience. We're happy to hear that our staff was able to accommodate you and complete the replacement quickly while you waited.
Charlie was brilliant
12. tammikuuta 2026
Vastaus yritykseltä National Windscreens - Colchester
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
I wasn’t impressed
I wasn’t impressed, poor timings and poor customer interaction.
25. joulukuuta 2025
Vastaus yritykseltä National Windscreens - Colchester
We regret that our timing and interaction did not meet your expectations. We appreciate your feedback and will address these issues.
Professional service
Professional service. The technician coming in time,nice man.The proper job has been done quick and clean.
29. joulukuuta 2025
Vastaus yritykseltä National Windscreens - Colchester
We appreciate your positive feedback! We're happy to hear that you received professional service from a technician who was punctual, courteous, quick, and clean.
Vastaus yritykseltä National Windscreens - Colchester
We appreciate you sharing! We are so happy you were pleased with our quick, efficient, and friendly service. Thank you!
Job done very efficiently and exactly…
Job done very efficiently and exactly as expected
16. joulukuuta 2025
Vastaus yritykseltä National Windscreens - Colchester
We're happy to hear that our work met your expectations with such efficiency. Thank you for your positive feedback; we appreciate it.
Turn up to the appointment during the…
Turn up to the appointment during the time and day you said. Instead of me having to waste 2 days sitting in waiting for you to arrive. Bad service.
8. joulukuuta 2025
Vastaus yritykseltä National Windscreens - Colchester
We regret that we did not meet your expectations and that our service inconvenienced you. We appreciate your feedback and will review our scheduling to improve our service.If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk
Vastaus yritykseltä National Windscreens - Colchester
Thank you for your positive feedback!
Vastaus yritykseltä National Windscreens - Colchester
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Vastaus yritykseltä National Windscreens - Colchester
We appreciate you sharing. We are so happy you were pleased with our good, no-hassle service. Thank you!
Overall great experience
Easy booking system
Friendly staff
Quick service
Overall great experience
5. joulukuuta 2025
Vastaus yritykseltä National Windscreens - Colchester
We appreciate your positive feedback! We're so glad to hear that you found our booking system easy to use, our staff friendly, and our service quick, resulting in a great overall experience.
Fitted on time
27. marraskuuta 2025
Vastaus yritykseltä National Windscreens - Colchester
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.