I will be changing my merchant services - I have been trying to get a copy of my statements for three months through "support" have been put on hold multiple times for many 30 minute waits only to be... Näytä lisää
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Their so-called support is a complete disaster. Getting help from this team feels like begging for mercy from people who couldn't care less. You wait for over an hour just to be disconnected and force... Näytä lisää
Customer support is horrible and useless! The agents have no idea what they're talking about and couldn't resolve our issues! I had to ask for the supervisor every time, but that takes almost an hour... Näytä lisää
The fees are the lowest in the market. I have been using them for about 2 years now. The credit card machines are not the best and need an update every week with the batch numbers. I have been in b... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
National Processing Inc. has been recognized as one of the Nation's top payment processing companies for over 15 years. National Processing Inc attributes its success to exceptional customer support, wide product offerings and unbeatable pricing. National Processing offers ACH, credit card processing, ecommerce gateways and more. Fast, easy application and straightforward, transparent pricing.
Yhteystiedot
898 N 1200 W, 84057, Orem, Yhdysvallat
- 800.720.3323
- help@nationalprocessing.com
- nationalprocessing.com
2,1
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69 arvostelua
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It works and it’s easy.
3. syyskuuta 2023
Vastaus yritykseltä National Processing LLC
We're delighted to hear that our product/service works smoothly for you and that you find it easy to use! Simplicity and effectiveness are two key principles we aim for, and your feedback reinforces our commitment to providing a user-friendly experience. If you ever have any questions or need further assistance, please feel free to reach out. Your satisfaction is important to us, and we're here to help.
Regards,
National Processing
Vastaus yritykseltä National Processing LLC
Thank you for your kind words! We're delighted to hear that you're satisfied with our service. Your support means a lot to us. If you ever have more questions or need assistance in the future, don't hesitate to reach out. Our merchant support line number is 800-720-3323. We're here to help!
Regards.
National Processing
Small business owner feedback
It is easy to get a hold of someone whenever I have a question, and all of my questions have been handled. Overall happy with the service, but I gave 4 stars because I didn’t get emails that I had requested when I signed up. And the online interface was not updated with the information I supplied via phone and text/email.
30. elokuuta 2023
Vastaus yritykseltä National Processing LLC
Thank you for your feedback! We're glad to hear that you find it easy to reach us and that your questions have been handled satisfactorily. We truly value your input and appreciate your positive sentiments about our service.
We apologize for any inconvenience you experienced regarding the emails you requested when signing up. We'll definitely take note of this concern and work to improve our communication process to ensure that you receive the information you expect.
Our aim is to provide a seamless experience across all channels, and we'll look into this issue to ensure that the information you provide is accurately reflected across all platforms.
We will be reaching out to you to ensure that you receive the information you need and to discuss how we can enhance the online interface to accurately reflect the information you provide.
Your feedback is invaluable to us as we continuously strive to enhance our services and provide you with the best experience possible. If there's anything else you'd like to share or discuss, please feel free to reach out. Our Merchant Support number is 800-720-3323. We're here to assist and make sure you have a positive experience moving forward.
Regards,
National Processing
Excellent Strong & Reliable Merchant…
Excellent Strong & Reliable Merchant Support Compared to those available in the market Using Since June 2023
15. kesäkuuta 2023
Vastaus yritykseltä National Processing LLC
That's fantastic to hear! Reliable merchant support is crucial, and it's great that you've found it to be strong and excellent compared to other options in the market. Your positive experience bodes well for your business endeavors.
Regards,
National Processing
To many hidden fees and statements are…
To many hidden fees and statements are confusing to the point it feels intentional so you stay in the dark.
1. maaliskuuta 2023
Vastaus yritykseltä National Processing LLC
I'm sorry to hear that you've been experiencing confusion with statements. We value your feedback and want to ensure you have a clear understanding of our services.
Our support team will be reaching out to assist you in clarifying any fees and addressing your concerns.
Cannot reach representative for…
Cannot reach representative for assistance.
UPDATE 12/19/24:
It took 2 years to respond. Really?
8. joulukuuta 2022
Vastaus yritykseltä National Processing LLC
We apologize for the inconvenience you're facing in reaching a representative for assistance. The representative you were working with is no longer with the company. We understand the importance of timely support, and we're working to address this issue. Please fill free to reach out to our Merchant Support staff at (877) 262-6366.
Fees are high.
30. kesäkuuta 2023
Vastaus yritykseltä National Processing LLC
Thank you for bringing this to our attention. We understand your concern regarding the fees. A case has been created to address this issue, and we will be reaching out to you shortly to discuss your concerns in more detail. Your feedback is valuable to us as we continuously work to enhance our services and ensure they align with your expectations. We appreciate your patience and look forward to resolving this matter with you.
Regards,
National Processing
Prompt service
30. elokuuta 2023
Vastaus yritykseltä National Processing LLC
Thank you very much for your feedback! We're delighted to hear that you found our service prompt. Providing efficient and timely assistance is a top priority for us, and we're thrilled that we met your expectations. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out. Your satisfaction is our goal!
Regards,
National Processing
I called because you are charging me…
I called because you are charging me almost $100, plus $15 a month (from authorize
Net) when it is supposed to be just the $15. I was told it would be adjusted and I would be credited back all the over charges. Since the call has gone by, I have been charged 2 more months and now of the 100 plus kow I'm getting an additional 10 a month charge from your company on top of the 15 from authorize.net
4. elokuuta 2023
Vastaus yritykseltä National Processing LLC
We have created a case for your issue, and our dedicated support team will be reaching out to you shortly to thoroughly investigate and address the overcharges. Our goal is to rectify the situation and ensure that your billing is accurate moving forward. We appreciate your patience and understanding as we work to resolve this matter promptly.
Well customer service was miss leading…
Well customer service was miss leading I was told I'll be on next day funding before I signed up then after I sign up come to find out I'm on 2nd day funding which is really a big inconvenience for a small business to be successful. I was also told after 30 days I'll be moved to next day funding then that turned out to be incorrect I spoke with another person and she informed me I have to wait 90 days before eligible for next day funding.... customer service was great A++...... but what they promise you is incorrect and like I said a huge inconvenience.
25. heinäkuuta 2023
Vastaus yritykseltä National Processing LLC
Thank you for bringing this matter to our attention. We apologize for any confusion or inconvenience caused by the discrepancies in the information provided by our customer service team. Your feedback is crucial to us, and we take your concerns seriously.
We understand the importance of reliable funding for a small business's success, and we regret that the promised next-day funding did not align with the actual timeline. We have noted your experience and will work to improve our communication and ensure that accurate information is provided to our customers.
Our customer service team strives to provide exceptional service, and we're pleased to hear that you had a positive interaction with them. However, we acknowledge that there were misunderstandings in the information they conveyed.
Rest assured, a case has been created to address your situation.
Our team is reviewing our processes to ensure that such issues do not recur in the future.
Your satisfaction is essential to us, and we want to make sure we earn your trust and confidence.
Thank you for choosing us as your service provider, and we look forward to making things right for you and your business.
Great customer service
Great customer service, easy to use website and apps. Made my reconciling easier.
1. elokuuta 2023
Vastaus yritykseltä National Processing LLC
Thank you for your feedback! We're thrilled to hear that you had a positive experience with our customer service and found our website and apps easy to use.
We're here to assist you whenever you need any help. Thank you for being a valued customer!
Regards,
National Processing
Easy and quick transactions
Easy and quick transactions. Very pleased with the pricing! Makes it affordable for small business finally.
25. heinäkuuta 2023
Vastaus yritykseltä National Processing LLC
Thank you for your positive feedback! We're thrilled to hear that you find our transactions easy and quick. Our team works hard to ensure a seamless payment process for all our users.
We understand the importance of affordability, especially for small businesses, and we're glad to know that our pricing meets your needs. Supporting small businesses is one of our core values, and we aim to provide the best value for your money.
If you ever have any questions or need assistance, don't hesitate to reach out. We're here to help you and your business succeed. Thank you for choosing us as your payment solution, and we look forward to serving you even better in the future!
Regards,
National Processing
Closed my account by mistake and after…
Closed my account by mistake and after 3 weeks is still not fixed.
31. heinäkuuta 2023
Vastaus yritykseltä National Processing LLC
We sincerely apologize for the mistake and the inconvenience it has caused you. Our team is actively investigating the issue. Rest assured, we're committed to resolving this promptly. Thank you for bringing this to our attention.
They do what they want regardless of your agreement.
When I initially spoke with the representative before agreeing to use National Processing, I was clear that I did not want to accept American Express. The salesperson assured me that AmEx would not be added to my list of cards accepted. A week after signing with National Proc, I received a welcome email from American Express. I contacted my sales person who said "yes, I added you to receive American Express." He apologized and said it would be removed. A few weeks later, I am received another email from AmEx. It had been added again. I called the general customer service line. The assured me that it would be removed and not be added again. I received more email from American Express. Each email has a different "account number" associated with it. They continue to share my information with American Express clearly against my wishes.
31. heinäkuuta 2023
Vastaus yritykseltä National Processing LLC
We sincerely apologize for the frustrating experience you've had regarding the acceptance of American Express despite your clear instructions not to include it. This is not the level of service we strive to provide, and we deeply regret any inconvenience caused.
We understand the importance of adhering to your preferences, and we take this matter seriously. We have already taken steps to address the issue, and your account should no longer be associated with American Express. We have created a case to investigate the root cause of this problem and prevent any recurrence in the future.
Our team is committed to rectifying this matter and ensuring that your information is handled according to your wishes. Your privacy is essential to us, and we'll work diligently to prevent any further issues with sharing your information with American Express.
We value your business and appreciate your feedback, which helps us improve our services and provide a better experience for all our customers.
Thank you for bringing this to our attention, and we apologize once again for any inconvenience caused. We hope to regain your trust and confidence in National Processing moving forward.
National made my change of processing…
National made my change of processing companies quick and easy. No headaches. Very pleasant and eager to help.
12. heinäkuuta 2023
Vastaus yritykseltä National Processing LLC
We're delighted to hear about your positive experience with us! Making your change of processing companies quick, seamless, and headache-free is what we strive for. Our team takes pride in providing pleasant and efficient service, and we're always eager to help with any of your needs. Thank you for choosing us, and if you ever require any further assistance, don't hesitate to reach out. We're here to support you every step of the way!
Regards,
National Processing
ACH only - good yet not as good as it could be
Important to note I use for ACH only. It works, but customers are supplied with no receipts, no notices of their payments failing or being returned, etc. Nothing after a payment flies (or fails). And, no way to change that. In this way, it falls way behind other providers. I have mentioned that to them on multiple occasions over the years.. but - no change. So I'm not holding my breath any longer that changes are forthcoming.
Generally however it works & price is reasonable.
31. heinäkuuta 2023
Vastaus yritykseltä National Processing LLC
Thank you for sharing your experience with us. We appreciate your feedback and understand the importance of providing comprehensive services, especially for ACH transactions.
We apologize for any inconvenience caused by the lack of receipts and notifications for your customers. We take your comments seriously and have noted your concerns. Our team is continuously working to improve our services, and we will take your feedback into account as we strive to enhance the user experience.
We're glad to hear that, overall, our ACH service is working well for you, and you find our pricing reasonable. We value your business and will do our best to address your concerns and provide you with a better experience in the future.
If you have any further suggestions or questions, please don't hesitate to reach out. Your feedback helps us to improve, and we want to ensure that you have the best experience possible with our platform. Thank you for being a valued customer.
Regards,
National Processing
The fees are the lowest in the market
The fees are the lowest in the market. I have been using them for about 2 years now. The credit card machines are not the best and need an update every week with the batch numbers.
I have been in business for 16 years using all kinds of this credit card machines but these machines are really low quality.
Customer service is normal everywhere today in 2023 not so professional.
I like the national Processing because not have to worry about hidden fees.
31. heinäkuuta 2023
Vastaus yritykseltä National Processing LLC
Thank you for sharing your feedback with us! We're pleased to hear that you find our fees to be the lowest in the market, and we appreciate your loyalty over the past two years.
I understand the importance of having up-to-date credit card machines, and I apologize for any inconvenience caused by the frequent batch number updates. Rest assured, I have created a case to address this issue and find a more permanent solution to improve the machine's performance.
Regarding customer service, we're sorry to hear that it hasn't met your expectations. Providing excellent customer support is a top priority for us, and I assure you that I have also created a case to address this matter and ensure our interactions with you are more professional and satisfying.
We're glad you appreciate our transparent approach with no hidden fees. Your satisfaction is essential to us, and we'll continue to make every effort to meet your expectations. If you have any further suggestions or concerns, please feel free to share them with us. We value your business and look forward to serving you better in the future.
Regards
National Processing
Unfulfilled promise and higher processing fees
We are a small nonprofit and every single penny counts. When I setup the ACH processing, the sales rep gave us certain processing fees. He clearly mentioned that there will be no percentage based fee for ACH.
Whatever terms as well as service expectations he promised, none were fulfilled. He stopped responding to email and didn't answer phone calls.
At the end we are still paying higher processing fees than what was promised.
15. maaliskuuta 2023
Vastaus yritykseltä National Processing LLC
We apologize deeply for the disappointment and inconvenience you faced with our ACH processing service. We are actively investigating the miscommunication and higher processing fees. Our support team will contact you to resolve this issue promptly.
Payment is quick
Payment is quick. It is much faster than the previous company I used. It's a pleasure.
25. heinäkuuta 2023
Vastaus yritykseltä National Processing LLC
Thank you for your kind words! We're thrilled to hear that our payment process has exceeded your expectations and provided you with a faster experience compared to your previous company. It's our pleasure to take care of your business.
Regards,
National Processing
You hold my money too long
You hold my money too long, when I have time I’m gonna be searching for another service.
19. heinäkuuta 2023
Vastaus yritykseltä National Processing LLC
We apologize for any frustration caused by the delay in holding your money. We’ve created a support case to investigate the issue promptly. Thank you for bringing this to our attention.
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