Napthens Solicitors Arvostelua 

I have used Napthens, after moving to them from another solicitors. I was pleasantly surprised at Janet Batesons rapid response, and dealing with the matter in such a professional manner. As apposed to the other solicitors that dragged my situation out so that they could gain more fees from me. Both Janet Bateson and Shakeela Bi acted swiftly and professionally, and were a great support over a very dificult time.

I am still in the unfortunate position of having to deal with this company, after 2 and a half years. They have now decided they need ID, well maybe you should have asked for it before now, not when you've already made payments!!
Something else to add to the formal complaint I've made about them.

World class services from Helen and her team. Thank you very much for your services!

This was not the first time we have used Napthens to assisit in our house move.

This time was to purchase a house and we used the Lytham office, looked after by Sally Calvert and Greg.
Sally set out expectations from the first call and maintained that.
Communications were outstanding, never being avoided and always answered promptly.
If any days were going to be taken as leave, Sally informed us and Greg was available in Sally's absence.
if you need a professional conveyance solicitor then please go to Sally at Napthens.
While we are all encouraged to write reviews. 99% of the time I do leave feedback it is excellent. I like to think of it as giving something back to those who we have been fortunate enough to work with. offering our support to illustrate such wok as Napthens and in turn helping other like ourselveds to choose the right solicitors.

Thank you Sally, you were FANTASTIC.

Useless
We are in a 4 chain mortgage and these idiots are holding everyone up.
They repeatedly do not respond or communicate leaving everyone in the chain frustrated

If I could give zero stars I would. Avoid at all costs!!! Absolutely useless service, the solicitor we were assigned was incompetent and made a major mistake and we had to request another one. They were great and then left without any notice, so we were assigned another useless one. Paid our final bill and then six weeks later the first useless solicitor sent another bill for us to pay. They have no idea what they’re doing, can’t be bothered to investigate complaints or answer questions. Shocking firm.

From start to finish my experience was brilliant with Napthens They were very friendly, informative but very professional Any concerns I had they were there with a guiding hand Although they were all brilliant I dealt mainly with Greg who I cannot thank enough He kept me informed all the way of the "what, why when and cost etc" and if I was unsure of anything he helped me through it He was a credit to Napthens Will definitely be using them again

I chose Napthens to help me, and i was assigned Shakeela Bi to help me with my case.

From start to finish, Shakeela has been brilliant, she spoke me through every element of my case, and gave me clear advice on what options where open to me. Her communication has been great and I felt that Shakeela has had my best interests at heart throughout this process, i’m very thankful for all her knowledge.

I would not hesitate to use Napthens again. Thank you!

I cannot thank Shakeela enough for her outstanding support and professionalism while helping me sort out my court order, following a divorce. Her responses were always prompt, she was reliable throughout the entire process, and she handled everything with great care and efficiency. She kept me updated every step of the way, which made a stressful situation far easier to deal with. I truly appreciated her dedication and reassurance, and I would highly recommend her services to anyone needing professional legal assistance

Couldn’t recommend them enough. I don’t have 1 negative thing to say. Gareth was so helpful throughout the whole process. I found everybody responsive and informative.
I can’t thank Gareth, Danielle and Max enough for their help while buying my first house. I have recommended them to everyone. All the horror stories you hear about solicitors during this process couldn’t be the furthest from my experience.
I always got a response the same day, any time there were issues Gareth would update me with the progress and also what to expect and what it could potentially mean. I trust that he advocated for me throughout the process. I would 100% use them again

Despite an Initial positive experience in the end the communication was incredibly disappointing. They lack the ability to admit mistakes were made.

I have dealt with Napthens for many years on both a personal and business level. I have always found their service and knowledge exceptional. It is very rare to find a solicitor that actually answers the phone! No matter what department or legal professional you deal with, you are always provided with a direct dial number, allowing you to speak directly to the legal professional handling your matter. Cases are not passed from pillar to post, so you don't have to explain you situation/matter repeatedly before getting to the nitty gritty of the issue. Matters are always deal with swiftly and efficiently, with regular updates/communication throughout. I recommend Napthens to family, friends, clients and business associates regularly with the confidence they will all receive the best service and will use them for all future transactions. Well done Team Napthens!!!!

total joke this company avoid at all costs took 12 months to sell a house via them when it came to completion day no monies were recived had to ring up to be told that there were technical issues and i would have to wait to recive solictor who dealt with my sale never answers emails or phone calls total diabolical company

Natalie took over my divorce after my original solicitor (different company) quit without telling me.
From the first contact she has been nothing but supportive and helpful through a horrible time.
I could always contact her quickly via email or phone call. Although divorce is far from easy. Shes made it as easy as it possibly could be. Would recommend this company. And Natalie is brilliant.

Matt took over my divorce mid case, he turned everything around gave me clarity, focus and professional advice in a way I could understand and work with.
What was the worst time in my life, Matt worked so hard and we got the best possible outcome and settlement. I can't recommend Matt and Napthens enough - THANK YOU!

We had a fantastic experience with Napthens Solicitors during our home buying process. Their professionalism, efficiency, and attention to detail made what can often be a stressful experience feel smooth and straightforward.

They handled every aspect of the process with clarity and precision, ensuring everything progressed without unnecessary delays. Communication was excellent throughout — we were kept informed at every stage, and any questions we had were answered promptly and clearly.

Their organised and proactive approach helped keep everything on track and made the entire process feel easy and well-managed from start to finish.

We are extremely grateful for their support and would highly recommend Napthens Solicitors to anyone looking for a reliable and efficient legal team for their property purchase.

Napthens provide, clear, thorough and easy to understand advice. Responses are prompt and professional, giving total confidence in their legal expertise. As a business, we have used Napthens for several years now across a wide range of services, mostly dealing with Stephen and Shelly. We value the relationship we have built. I would not hesitate to recommend their legal services to both businesses and individuals alike.

From the first phone call to the conclusion, Veronica was articulate in all aspects of our issues, she put us completely at ease and explained step by step on how to dismiss our concerns.
Veronica was professional but friendly, we would highly recommend her to anyone who needs this type of advice, and will be using again should we need to in the future

Dreadful. Ive been waiting weeks for a simple boiler plate document in order ro conclude a house purchase. I wouldn't engage personally, but unfortunately I'm on the receiving end of their shoddy service. Abysmal.

I would like to thank Veronica Howley and all her team for taking a full weight off my shoulders. I am and will be forever grateful for their help. She is an angel.