Disappointing experience despite being a returning customer
I am very disappointed with my recent experience with Nakshatra Kids. I had ordered from them previously and had a positive experience, which is why I trusted them and placed another order (Order #13274) for my daughter’s birthday dress.
The dress I received did not look like the product photographs on the website in terms of the overall colour presentation. The website images showed a predominantly bright yellow/golden dress, while the dress received had considerably more pale pink/peach and much softer tones.
When I raised the concern, I was initially told that the photographs I provided were not clear enough. I therefore provided clearer photographs. They subsequently shared another photograph of the dress taken in different lighting and explained that the difference was due to camera/lighting. I acknowledged that lighting can certainly affect the exact shade, but explained that my concern was about the overall colour combination and appearance compared with what was advertised, not simply a slight difference in shade.
What has been most disappointing is the communication since raising the issue. I have tried to resolve this directly and amicably, but my calls have been declined or have gone unanswered, and I have not received a clear resolution.
The dress was purchased specifically for my daughter’s birthday on October 10, which I communicated to them, so the lack of timely communication has made the situation particularly stressful.
I understand that handmade products and photography can result in some variation, and I was never expecting an absolutely identical shade. However, when a customer raises a genuine concern especially a returning customer—I believe it should at least be addressed promptly and fairly.
I would have preferred to resolve this directly with the company rather than leave a negative review. I hope they improve their communication and customer-service process when customers raise concerns about an order.
