Nacon Arvostelua 

I had a small issue with the delivery date of my new nacon revolution unlimited. Nacon were quick to resolve this and reassure me that everything is as planned. Thanks Nacon

es una marca excelente buena calidad buenos productos servicio maravilloso es lo mejor me encanta esta marca

I found competence and simplicity in the communication.

**Nacon Customer Support: Two Weeks of Being Sent Back and Forth With No Tracking Number or Order Reference**

After posting my first review on Trustpilot, I was contacted by Nacon's support team, and I genuinely thought that my problem would finally be resolved. They confirmed that a replacement would be sent to me and told me that it had already been shipped.

Naturally, I asked for a tracking number so I could follow the shipment and know when to expect it. However, I was told that Nacon's support team could not provide either the tracking number or the replacement order number because they did not have access to that information. Instead, they instructed me to contact their French customer support department and provide my case number, assuring me that the French team would be able to give me the necessary information.

So I contacted the French department, provided my case number, and even sent them screenshots of my conversation with Nacon's support team. Their response? They told me that I needed an order number to receive assistance.

And here is where the situation becomes ridiculous.

Nacon's support team tells me they do not have the order number or tracking number and sends me to the French department. The French department then tells me they cannot help without the order number and effectively sends me back to the original support team.

**So who is actually responsible for this replacement, and why does nobody seem to have the basic information about it?**

Since October 6th, I have been told that my replacement shipment is on its way. Yet, despite repeated requests, I still have no tracking number, no replacement order number, and no way to verify whether the package has actually been shipped or where it is.

I contacted Nacon's support team again, and a representative named Adnane once again confirmed that my replacement was on its way. However, once again, I was given neither an order number nor a tracking number. Instead, I was directed back to the French department, where I was once again told that they could not help without an order number.

This has been going on for approximately two weeks. I keep contacting support, explaining the same situation, providing my case number, and receiving the same unhelpful responses. One department sends me to another, and then I am sent straight back to where I started.

I understand that shipping delays can happen. That is not even my main complaint. **My problem is the complete lack of communication, transparency, and accountability.**

If the replacement has genuinely been shipped, why can't anyone provide a tracking number or a reference number for the shipment? If the support team says the package is on its way, surely there should be some way to verify that information.

As a customer, I should not have to spend weeks chasing different departments just to find out what is happening with a replacement that the company itself promised me.

After my first Trustpilot review, I genuinely believed that Nacon was taking my issue seriously and that things would finally move forward. Unfortunately, my experience since then has only made me more frustrated and disappointed.

**Nacon, I am simply asking for three things:**

- A clear confirmation of the actual status of my replacement.
- The replacement order number or shipment reference.
- A tracking number, or a proper explanation of why one cannot be provided.

Please stop sending me back and forth between departments and give me a concrete answer.

I am sharing this experience publicly because other customers deserve to know what they might encounter if they have a problem that requires support from multiple departments.

never buy a controller those are made with their ass

Ho comprato il controller pro ps5 ed è praticamente scam ,non vibra non è assimetrico e non c'è possibilità di gestione dei pulsanti , praticamente è per Xbox con il logo PlayStation. Azienda poco professionale e seria evitate

Bueno, mi reclamacion fue atendida bien, pero había mucha discrepancia si GAME o nacom Francia debían ocuparse de la devolución; GAME hizo como cortesía.

Sehr netter Kontakt mit dem Service 😀
Ich habe mich sehr gut aufgehoben gefühlt.

J'ai demandé un conseil et t un service pour remplacer ma manette PS4, et j'ai reçu une réponse rapidement.
Le service après-vente est très réactif.

Me parece muy injusto que solo algunos puedan tener su mando.
Lo busco por todas partes y no esta en cierta medida es discriminación a jugadores de otros países.
Teniendo otra formas de enviar los productos

acquistato una sedia gaming pcch 350 e dopo 10 mesi si è scollata la parte interna del bracciolo,l assistenza,nonostante sia ancora in garanzia,risponde che devo comprare il pezzo su amazon e ebay...assurdo.complimenti

They patiently solved my problem with a broken gaming controller of their brand, even in a better way than I needed.

They claim some of their controllers work on PC and console- not in the way you would think. I got the Nacon Revolution 5 Pro at a Best Buy- the back paddles (why I picked it in the first place) are a complete sham. They're not real buttons, just mapped to other ones on the controller. I found this out when pulling up the mappings on Steam and noticed they don't even show up. The extra metal rings for the thumb sticks entirely impede sensitivity to the point it makes the controller unusable. There is no thumb stick input curve, which means you can't look or move your characters slowly in various games. It's either stop or full send. The circular D-pad cap doesn't pick up presses half the time if you use it instead of the regular one. Controller loses signal at 3 feet away if an object impedes it's LOS with the antenna. Absolute waste of time and money, you should be ashamed of this gimmicky junk.

To the Nacon Executive Team,

I wanted to take a moment to express my deepest and most sincere gratitude to everyone involved in making my experience such a remarkable success.

Too often, exceptional work goes unrecognized, but the level of professionalism, leadership, vision, dedication, and customer focus demonstrated by your organization deserves special acknowledgment. From the strategic decisions made by your leadership team to the execution delivered across every level of the company, the results speak for themselves.

Please extend my thanks to the executives and leaders whose commitment to excellence helps shape Nacon's reputation. Their ability to foster innovation, maintain high standards, empower talented teams, and keep the customer experience at the center of every decision is evident in the quality of what Nacon delivers.

What stands out most is not simply the final outcome, but the attributes that made that outcome possible: professionalism, accountability, responsiveness, attention to detail, integrity, vision, collaboration, and a genuine commitment to excellence. These qualities are difficult to build and even harder to sustain, yet they are clearly reflected throughout the organization.

Success on this scale is never the result of a single person. It comes from leaders who inspire confidence, teams that execute with precision, and a culture that encourages people to go above and beyond expectations. The collective effort behind that achievement deserves recognition.

Please know that my appreciation is immense. I am genuinely grateful for the work, dedication, and care that have gone into creating such a positive experience. It is rare to encounter an organization where excellence feels so intentional and so consistently delivered.

Thank you to the entire Nacon leadership team and everyone whose efforts contributed to this success. Your work has made a lasting impression, and my gratitude cannot be overstated.

5 stars

With profound appreciation,

Jeanno was an absolute legend. He helped me with everything. If I could give tips, I would give him a big one for sure.

esperienza molto positiva con l'assistenza clienti, rispondono subito è risolvono le problematiche in maniera molto veloce dando sempre ascolto a quello che si richiede, prodotti e marchio super consigliato..
Grazie NACON. " recensione scritta da un cliente molto soddisfatto"

Allora, io non posso che mettere 5, esperienza ottima, il gioco l'hanno spedito la mattina dopo e dalla Francia è arrivato in un giorno con UPS, tutto perfetto e impacchettato bene, quindi io non posso che dire esperienza ultra positiva

Super réactivité

I have been contacting Nacon for the last 3 days.I was asking them to send me a link to buy the ps4 revolution pro controller v1 charger as I lost mine.Later they responded to my email and adked me if the controller is mine as I didn’t have the order number because it was given to me by my brother.Later they adked for a photo of the box and I sent the only photo I had because I threw it away.And the only photo I had was the photo of my brother sending me asking if I want the controller.Now Nacon are asking me if the controller is mine and I sent them evidence of the box,stickers and user manual and also the controller in my hand.All of this is because I wanted to buy a charger.I pleaded to them for days now and there not responding to my emails.Now I regret promoting the company to my friends and family.And I will not suggest of anyone to buy from then as customer support is trash and all of this is for a charger! So thank you Nacon as now I have to buy a 80euro controller instead of buying a 5euro charger.Thank you very much!