Marked my order as fraud and charged my…
Marked my order as fraud and charged my card. They then tried to upsell me something else saying the server I tried buy was not available and that I paid too little. They then demanded my ID because I was apparently committing fraud by trying to buy something they listed on their website and paying the price they put on it.
Vastaus yritykseltä N6 Cloud Inc.
Hello,
We’re sorry to hear that you felt frustrated during the ordering process. We would like to clarify the situation for transparency.
Your order was automatically flagged by our third-party fraud prevention system, MaxMind. This system evaluates transactions based on multiple risk indicators, including IP reputation, location mismatches, proxy usage, and billing inconsistencies. When an order is flagged, it is not a personal accusation of fraud. It is a standard security procedure designed to protect both our customers and our company from chargebacks and unauthorized transactions.
No service was provisioned, and no manual accusation was made. In these cases, we offer a secure identity verification option so that legitimate customers can proceed quickly with their purchase. Many hosting providers use similar verification methods, especially for high-value services such as dedicated servers.
Regarding the server configuration, the specific model selected was temporarily out of stock at the time of review. Instead of cancelling the order, our team offered a complimentary upgrade to a higher-spec server with a better CPU at no additional cost. This was not an upsell attempt, but rather a goodwill solution to ensure you received a stronger configuration without paying more.
We do not charge customers “too little,” nor do we alter pricing after payment. If a service is unavailable, we either refund immediately or offer an equal or better alternative. In this case, we chose to provide a free upgrade.
Security screening and inventory changes can sometimes create inconvenience, but they are part of operating reliable infrastructure and preventing fraud in the hosting industry.
