I cannot thank Pet Farewell enough for the excellent service and care they provided at such a difficult time. From the very beginning, Pet Farewell made everything so much easier. They dealt wi... Näytä lisää
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My little cat didn’t wake up. It was such a shock all I could do was wrap her in a blanket and place her in a box while I figured out what to do. I contacted MPF online as I was new to the area an... Näytä lisää
My pet farewell were wonderful and compassionate in collecting and cremating our beloved Golden retriever Moki. Aged 14, he passed suddenly at home on 30 May 2026. Despite being the weekend, we were r... Näytä lisää
We are so grateful to my pet farewell - they came within the hour late in the evening, and made a traumatic situation for us so much easier to handle. They treated our cat with respect and allowed us... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
At My Pet Farewell, we provide compassionate and professional pet cremation services in London and the surrounding areas. We understand that pets are not just companions – they are family. When the time comes to say goodbye, we are here to offer a caring, dignified, and respectful farewell for your beloved pet. Our team specialises in individual pet cremation, ensuring that every pet is treated with the utmost respect and that families receive only their companion’s ashes. This personal approach gives pet owners complete peace of mind, knowing their pet’s memory is honoured with care and dignity. Available 24 hours a day, 7 days a week, we provide fast and sensitive collection from your home or veterinary practice. We know that losing a pet can be overwhelming, so our goal is to make the process as smooth and supportive as possible. Families can choose from a selection of scatter tubes, urns, and keepsakes, providing a meaningful way to remember their cherished companion. Whether you are looking for a simple option or something more personal, we ensure every detail reflects the love and bond you shared. At My Pet Farewell, our mission is to help families through one of life’s most difficult moments by offering a service built on compassion, trust, and professionalism. We are proud to be a trusted choice for pet cremation in London, supporting families with dignity and respect when they need it most. Because every pet deserves a heartfelt farewell – and every family deserves peace of mind.
Yhteystiedot
60 Tottenham Court Road, W1T 2EW, London, United Kingdom, Yhdistynyt kuningaskunta
- 02038266108
- support@mypetfarewell.com
- mypetfarewell.com
4,6
Erinomainen
131 arvostelua
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excellent service
Your service was very good. The website was easy to navigate and the customer service was second to none. The chaps who dealt with our pet could not have conducted themselves better.
4. syyskuuta 2025
Vastaus yritykseltä My Pet Farewell - Pet Euthanasia & Cremation
Thank you for leaving us such a kind review. We’re pleased to know our website was easy to use and that our team were able to support you with care. It means a lot to hear that we could be there for you at such a difficult time.
Kind regards, The My Pet Farewell Team.
Compassionate and Professional Service in a Difficult Time
I am very grateful to mypetfarewell.com for the way they handled everything with such compassion and care. They acted quickly and came on time to receive the body of my dog, allowing me to place her in the container myself, which meant a lot to me. Their team was so compassionate and empathetic throughout the process.
The service was excellent — they even made beautiful paw prints for me to keep, and when they sent the ashes by registered post, they also created a lovely memory with a photo I had given them. These thoughtful details brought me comfort at a very difficult time.
I truly appreciate everything they did.
29. elokuuta 2025
Vastaus yritykseltä My Pet Farewell - Pet Euthanasia & Cremation
Hello Andrew! Thank you so much. It really means a lot to know our care and small touches brought you comfort. It was a privilege to look after your dog with the dignity and love she deserved, and our thoughts are very much with you.
With warmth,
The My Pet Farewell Team
Good to deal with
They came on time, friendly staff, sad event but was dignified thank you
5. syyskuuta 2025
Vastaus yritykseltä My Pet Farewell - Pet Euthanasia & Cremation
Hi Stu!
It means a lot to know our team could be there for you and help make a sad moment a little more dignified. Our thoughts are with you.
Take care,
My Pet Farewell Team
Saying goodbye to a pet is one of the…
Saying goodbye to a pet is one of the hardest things I have had to go through. When using Mypetfarewell, the care, support and compassion given throughout the process was more than I could have asked for. The ability to contact at any hour and have a response, know the exact timing of cremation and the ability to have my pet taken away in a personal wicker basket helped with my grieving processes. I knew she was given the respect throughout. I had her ashes back within the week and would recommend this company to everyone.
28. elokuuta 2025
Vastaus yritykseltä My Pet Farewell - Pet Euthanasia & Cremation
Dear Lauren,
Thank you so much for your kind words during such a difficult time. We’re truly sorry for your loss, and it means a great deal to know that our care and support brought you some comfort. Your trust in us to look after your beloved pet with respect is something we never take for granted.
With heartfelt sympathy,
The My Pet Farewell Team
Communication was poor
Communication was poor. The chap that collected our pet was lovely & very respectful, but other than that this service was most disappointing. We were not told when the cremation would be, or when the ashes would be returned. Once I had chased the company, they were with us within 24 hours, but I got the feeling he was just forgotten about, which makes me feel very sad.
Thank you for the reply. I appreciate your comments & recognition that communication at such a difficult time, is so important and does make a real difference to grieving families.
2. syyskuuta 2025
Vastaus yritykseltä My Pet Farewell - Pet Euthanasia & Cremation
Thank you for sharing your experience, and we are truly sorry for the poor communication you received during such a difficult time. While we are pleased to hear that our colleague who collected your beloved pet was respectful, we fully recognise that the lack of updates added unnecessary distress.
We are reviewing our process to ensure that every family is kept informed at each stage, with clear communication about the cremation and the return of ashes. As outlined on our website, ashes are typically returned within 5–7 days — we should have made this clearer and kept you updated throughout.
Please accept our heartfelt apologies again. Your feedback helps us improve, and we remain committed to providing the compassionate and reliable service that every family deserves.
– MPF Team
Kind and respectful.
Kind and respectful.
Handled our 17year old cat Oscar with care.
Kept us updated at all times.
Oscar was returned to us quickly.
Thank you for you service.
28. elokuuta 2025
Vastaus yritykseltä My Pet Farewell - Pet Euthanasia & Cremation
Thank you so much for your kind words. We are truly sorry for the loss of Oscar, he sounds like a very special companion. It means a lot to us to know that you felt supported and cared for during such a difficult time. We are honoured to have been able to help and provide comfort.
Sending you our deepest condolences,
The My Pet Farewell Team
I was very pleased with this service.
I was very pleased with this service, it was dealt with very efficiently and with reverence
Thank you
21. elokuuta 2025
Vastaus yritykseltä My Pet Farewell - Pet Euthanasia & Cremation
We really appreciate you sharing your experience with us. It brings comfort to know that our team’s efforts came across as respectful and efficient during such a difficult moment. Your kind feedback means a lot to us.
Warm regards,
The My Pet Farewell Team
Superb
The team were professional, courteous and empathetic when I lost my boy. They were with me within 2 hours even thought it was a Saturday night. His ashes returned to me within a week. Ordering was easy, communication was great. Can't fault this team. Hopefully you don't have to use them a lot, but when that time in your pet's life comes, My Pet Farewell are your go to people.
23. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä My Pet Farewell - Pet Euthanasia & Cremation
Shaun, thank you for taking the time to share such kind words. We’re truly sorry for your loss and glad we could be there for you so quickly, especially on a weekend evening. Knowing that our support and communication made things a little easier during such a painful moment means a lot to us.
With our heartfelt condolences,
The My Pet Farewell Team
understanding and sensitive
having very long operational hours (from 7am) was really critical for us plus the guys that i dealt with were really understanding and sensitive and it felt very comfortable speaking to them. thankyou for that!!
7. elokuuta 2025
Vastaus yritykseltä My Pet Farewell - Pet Euthanasia & Cremation
We’re really glad our early hours could make a difference for you, Ailsa. It’s reassuring to hear that you felt at ease with the team during such a difficult time. Thank you for trusting us and for sharing your experience.
Take care,
The My Pet Farewell Team
In an obviously difficult time saying…
In an obviously difficult time saying goodbye to my 12 year old bright eyed Daisy, i cannot recommend MyPetFarewell for helping to make a traumatic experience a little easier to deal with. Their communication was prompt, clear and they go the extra mile (literally in our case). Thank you!
12. elokuuta 2025
Vastaus yritykseltä My Pet Farewell - Pet Euthanasia & Cremation
We’re so sorry you had to say goodbye to Daisy, losing a companion after so many years is incredibly tough. It means a lot to know our team could help make that time a little easier for you. Thank you for letting us be there for you and for sharing such kind words Sam.
Take care,
The My Pet Farewell Team
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