MyoMaster Arvostelua 1 381

I haven’t had a chance to use the tub yet but have experienced MyoMaster’s excellent customer service. I had a small problem with my tub which customer services (thank you Grace) resolved very quickly and with no fuss. For me, having confidence in the after sales service is important and MyoMaster has shown that to be a strength.

Rachelle was epic in sorting a pump replacement
Love my myomaster and myochill

Micah who had the best Customer support was why I purchased from MyoMaster rather than the competitors out there. 20+ emails between us, with me asking so many questions each one being promptly responded to with professionalism, clear instructions and patience. Micah was so polite and explained fully about the products. You are very lucky to have Micah on your team. I chose to purchase from MyoMaster because of Micah's attitude and care towards me with all my emails and questions. Thank you Micah

Micah couldn't have been more helpful.
Professional, friendly and super responsive.
Did the fact find, kept me informed and resolved the issue without delay.
Excellent!!!
I highly recommend both the product and the service provided by the team at MYO master.

Contacted Myomaster regarding buying a replacement hose for my Myozone cleaner.

Got a reply from Micah with an hour. They looked at my orders, tracked when I bought it originally and gave me the good news that it would be replaced under the 2 year warranty, I thought it was only 1 year.

After confirming the shipping address and asking me to send a couple of photos for reference, I was told the replacement would be sent out.

About an hour later, I got a confirmation email to say it had shipped.

Amazing customer service. Thank you Micah and the Myomaster team.

I placed my order on 1 January. The website suggested a much shorter delivery timeframe, however I was never contacted to inform me of any delays. I had to email the company myself each time just to receive an update.

Because there was no clear delivery date and no communication unless I reached out first, I requested cancellation and a refund on 14 January. The cancellation was acknowledged, but I never received confirmation that the refund had been processed. Instead, only after requesting cancellation did I begin receiving emails offering delivery dates and incentives to proceed.

Although the company confirmed by email that they understood and would arrange the refund, I was repeatedly told they would “check with support” and come back to me, which never happened. With no confirmation and weeks passing without resolution, I eventually raised a dispute with my payment provider.

The company later stated they had accepted the chargeback, however as of 10 February I still have not received my refund, and my bank has confirmed that the dispute has not been responded to.

I would not be leaving this review if the refund had simply been processed when requested. I should not have had to involve my bank to resolve this.

Had I known the delivery would be delayed like this, I would not have placed the order. Very frustrating experience and disappointing communication throughout.

Purchased a brand new MyoChill ice bath chiller, set it up exactly according to the instructions, and it does not work.

The unit powers on, makes a noise but nothing else, the display just read zero's and is not lit up - this makes the product completely unusable for its intended purpose.

I carefully followed the manual, verified proper electrical connection, correct water levels, and adequate ventilation. This is not user error—the unit appears to be defective straight out of the box.

I contacted MyoChill customer support immediately and have now received no response for 4 days. For a product in this price range, both the product failure and the lack of customer support are unacceptable.

At this point, I cannot recommend MyoChill. Buyers should be aware that if something goes wrong, you may be left without support or resolution

Ive had the Myo Freeze and chiller for nearly 2 years. Use it every day, set at 0.5C. But it does all depend on the air temperature as to whether it gets down to 0.5C. For example, air temperature today is 8C and the chiller is at 2C.
Use it every day and find it to be an outstanding bit of kit for such a great price.

I had an issue with a incorrect order on my part. Sent email and was resolved within a few hours by Micah, so thankful for that.
Have had Myomaster chiller coming up for nearly 2 years. I had competitor previously and had nothing but issues with blocked pipes. This is far more reliable and been hassle free. I do put 4x4kg ice bags in as I like to get temp down very low and as weather gets warmer, I feel this keeps temps lower as well. (not low as in winter as I do 0.5-1 degrees, in for 6min 30secs)

I bought a leg air compression set up from Myomaster and it really does help. Came with a years guarantee / warranty and the compression box broke and without hesitation it has been replaced. Took a long time for the new one to come due to importation and a mistake (approximately 2 months) however take the delay out of it and Myomasters stance on honouring the guarantee and warranty is an example for others to follow. Take the delay out of it would be 5/5 for sure. Marion there has been brilliant in helping resolve for me and deserves a special mention.

Excellent product, and great aftercare.

I ordered the Sauna Classic and paid the additional cost for the installation service. The "install" team were the two delivery drivers who openly shared that they had never installed this product before. Once they had completed the works and stated all that was left was for me to get the electrician to come and do a final connection. My electrician came and did the main connection to the sauna heater but couldn't do the lights the wiring made available for him was not correct.

Upon removing the roof, the "installers" had pulled wires and and put them side (to make it look like there wasn't anything left unconnected). The heat guard was not installed (I was told these were back and head rests), the door is wonky and leaves an air gap (loses heat). Part of the vent slot has fallen off.

I can't determine if some, if not all, of the issues are in relation to a really poor installation or if it down to the product materials itself (or a mixture of both).

I've sent photos and videos as per MyoMaster request but all I get in reply is "this is being looked into". I've flagged several times, its clear what needs to be done, someone with experience needs to be sent out to rectify but I get the same generic reply each time "being looked into and awaiting a response / advice.

Only positive is, the heater works.

Further issues now found
- External walls have started to bend / bow (all 3 sides)

Great product, super quick delivery and brilliant customer service. We ordered one of the bundles to come with the ice bath and one of the products was missing. I had a reply within 24hrs from Rachelle and this was over a weekend and the missing piece was sent out asap. Highly recommend

From the time of ordering , bad timing on my part I guess as the infrared unit was on back order. However for that delay I was dealt with in a good way and eventually the unit arrived. Took my friend and I a while to build as some items were pre fitted as opposed to be fitted as per the manual. Easier for me in the end. Anyway it’s up and running as expected and we really enjoy it. Great investment in my opinion.

We ordered our sauna the middle of Nov and for months we heard nothing about delivery nor the installation we’d paid extra for. I got a little bit impatient after a month and a half and sent an email asking for an update. We were told that they were sorry for the delay and we would hear something in the next couple of weeks. At this point it had been 2 months since we had ordered it. We didn’t hear anything so I emailed again and this time we were told it was going to be delivered soon and they sent me the details of the delivery company.

Then I got a message from the delivery company saying they would be at my house between 6:30am-7:30am… I asked how long the installation would take and he said we aren’t installing it. Next thing, we get an email refunding us the installation fee. We’ve waited 2.5 months for this only to be told not by Myomaster but the delivery firm “there’s no installation happening”.

I am a little bit cross with the lack of communication. The installation was quite an important factor in us purchasing this from Myomaster. I expected them to let us know that the installation wasn’t going to be possible ahead of time so that we could decide if we still wanted it.

Absolutely love love love our Lux sauna. Yes it was a bit of a wait with the response to their black Friday sales but totally worth it. The logistics company who delivered and assembled it did a five star job and were such grafters. Customer service were fantastic about replacing a small part that had been damaged in transit. Overall a great experience and cannot recommend the sauna itself enough, it heats up quickly, is beautifully designed and comfortable - we've used it so much already in the past two weeks.

Small but mighty.
Such a small machine, but powerful. Easy to use on yourself. Fits in a palm comfortably. Chare last a long time. I have got it for myself, my 2 growup children and today for my friend. You will love it.

I had a quick and efficient resolution to an issue I had with my MyoChill Pump. Rachelle Was helpful and addressed the problem with professionalism.

Myomaster myochill Ice bath chiller units are flawed.

This is the second myochill unit in one year that has malfunctioned. Both units had the same fault the would no longer chill the water. Leaving me with a jacuzzi rather than an ice bath.

These units do not last. Avoid!

So I messed up leaving the water in my ice bath too long and the pipes were all stagnant.A quick email to Myo master and Rachelle and they kindly offered to send me new parts.
Quick and easy and thank you so much Rachelle excellent service.