I spoke to Katie regarding commencing a new AVC having recently flexibly retired, which has caused some confusion. Katie was polite, friendly and quick to solve the issues with my new application. The... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
As a real technophobe, I was getting very frustrated with not being able to update password, pin number etc. Nirin was so patient and helpful and by the end of the call everything was sorted. Not t... Näytä lisää
Yritys on vastannut
I was able to speak to someone straight away - no long hold, or annoying music! Katie and Nirin were both very friendly and extremely professional. My query was resolved quickly and efficiently.
Yritys on vastannut
The adviser I spoke with was extremely helpful and patient. She was clearly well trained and knew exactly how to resolve my issue at my first contact. She gave me confidence that I was dealing with... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Over 985,000 public sector employees keep more of what they earn with My Money Matters. Offering flexible salary advances, savings automated on payday, and bigger and better retirement pots.
Yhteystiedot
First Floor, 5 Fleet Place, EC4M 7RD, London, Yhdistynyt kuningaskunta
- 01252 959 779
- support@my-money-matters.co.uk
- mymoneymatters.com
4,9
Erinomainen
466 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 24 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Very friendly and helpful
Very friendly and helpful. Could see what the problem was , talked me through it and reported the follow on job to IT.
6. elokuuta 2026
Vastaus yritykseltä my money matters.
Thank you so much for this review! The team will be delighted to hear your feedback!
Prompt, polite and helpful
I had been unable to access a platform giving me more information about my pension contributions. Sandra was incredibly prompt, polite and helpful meaning that something I hadn't been able to do was achieved very swiftly following her advice.
6. elokuuta 2026
Vastaus yritykseltä my money matters.
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.
Quick, professional service
Answered all my questions speedily and to my satisfaction. Very friendly and professional manner (agent Sandra)
6. elokuuta 2026
Vastaus yritykseltä my money matters.
Thanks a ton for your kind words and great rating! It means the world to us that you took the time to share your experience.
friendly staff and excellent advice
friendly staff and excellent advice, staff answer all questions and explain in detail
5. elokuuta 2026
Vastaus yritykseltä my money matters.
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.
Advice provided was clear and easy to…
Advice provided was clear and easy to understand when talking about AVC
6. elokuuta 2026
Vastaus yritykseltä my money matters.
We truly appreciate you spending the time to leave this 5-star review! We know that the team loves to hear about how they have been able to help you!
I dealt with Katie and she had my issue…
I dealt with Katie and she had my issue resolved in minutes. An absolute pleasure to speak to and an absolute all round lovely person. Thank you Katie
6. elokuuta 2026
Vastaus yritykseltä my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Katie from Money matters was very…
Katie from Money matters was very helpful and i was very glad to get speaking to her today, from sending and email requesting for someone from money matters to phone me till i received a call was very prompt. Katie answered all the questions i asked and put me on the right road to get the right advice so i can complete my avc application.
5. elokuuta 2026
Vastaus yritykseltä my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Taking a pension early is a big life decision - great independent advice helps!
Taking a pension early is a big life step and the information Nirin gave me was absolutely spot on and reassuring. He was so polite and knowledgeable I am giving him 10/10.
5. elokuuta 2026
Vastaus yritykseltä my money matters.
We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.
Vastaus yritykseltä my money matters.
Thank you so much for this review! The team will be delighted to hear your feedback!
Good customer service
Felt listened to. Honest answers and no bluffing when didn't know something. Offered good advice and further service if needed.
5. elokuuta 2026
Vastaus yritykseltä my money matters.
We truly appreciate you spending the time to leave this 5-star review! We know that the team loves to hear about how they have been able to help you!
Pension explained
Joined a useful pension webinar, all explained in detail. Website easy to navigate, a positive experience. Thank you Nick.
5. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä my money matters.
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.
Very interesting and informative
Very interesting and informative
5. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä my money matters.
Hello Anne,
Thanks a ton for your kind words and great rating! It means the world to us that you took the time to share your experience.
Reassuring and helpful response
Reassuring and helpful response. Was able to advise and guide on how to complete my application. Thank you
5. elokuuta 2026
Vastaus yritykseltä my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Vastaus yritykseltä my money matters.
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.
Great Quality Advice
I great interaction that provided the information I needed to progress my pension planning. Speedy, informative and well informed
4. elokuuta 2026
Vastaus yritykseltä my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Vastaus yritykseltä my money matters.
Hello Wendy,
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.
The person who answered the phone was…
The person who answered the phone was calm, friendly and talked plainly so I could understand and then patiently talked me through what I needed to know.
I am sorry but I cannot remember the person's name, but she was lovely and vey helpful.
4. elokuuta 2026
Vastaus yritykseltä my money matters.
Hello Suzanne,
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Very good experience
Very good experience.
My request was fully understood and actioned.
4. elokuuta 2026
Vastaus yritykseltä my money matters.
We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.
Katie made it great
Katie made it great! I was locked out due to email address complications but she stayed with me to figure it out to the bitter end... much appreciated, thank you
3. elokuuta 2026
Vastaus yritykseltä my money matters.
We truly appreciate you spending the time to leave this 5-star review! We know that the team loves to hear about how they have been able to help you!
very quick response all questions…
very quick response all questions answered in a proffesional manner
3. elokuuta 2026
Vastaus yritykseltä my money matters.
Thanks a ton for your kind words and great rating! It means the world to us that you took the time to share your experience.
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