mycar Tyre & Auto - Pagewood Eastgardens Arvostelua 

We have been using Chris and the Team at Eastgardens for several years for both business and personal vehicles. They provide an excellent service for a good price. Today they went above and beyond - coming to our rescue with getting a car back on the road so we could travel down the coast this afternoon. Thank you guys!

Chris (younger) has fantastic customer service and despite the blunder, wrong tyres were delivered and had to return another day, he was able to accommodate another appointment that suited me.

They told me it would take 1.5 - 2 hours. It was ready in that timeframe. Friendly service.

Convenient. Timely and the staff were great to deal with.

I was informed during the service of all costs involved which is so important at this time due to financial constraints.
I found they were very empathetic to my needs and gave a complete handover of the work done and helped me set up a plan for future work

Excellent experience

Great customer service

Was kept up to date with timing and what was needed to replace.

Great reception greeting. Respectful staff. Provided options and advice.

Very friendly staff, service delivered as expected.

Phone order experience was great and some front desk staff great but others not.

Based on their checking, I was told that the radiator needs to be replaced. For safety i approved the change.

As always, the service at Mycar Eastgardens is No 1. Chris welcomes you with such friendliness. Our cars are treated with such care. Will keep coming back every time.

Communication was very good in a busy store on a wet day. Chris organised the tyres, and got me back on the road same day.

Great front of house
But why does the car need 5 hours+ for a scheduled 12 month service on a BYD ? Surely there is better scheduling available

Mycar quoted a 10% discount over the phone when booking the appointment to change a tyre, but then charged full price upon completion of the work.

Friendly staff and flexible drop off time.

Great friendly service
Excellent communication of issues pricing
Got me sorted on the day I called to book!!!
Thank you for your work

Good, honest customer service.

As soon as I get to the shop at my booking time, the manager Chris said my booking is cancelled because they are busy.
I have a booking number: 15608410

Booking Details:
DATE: 23/04/2026

STORE: Pagewood Eastgardens - Eastgardens Shopping Centre Banks Avenue Pagewood 2036
BOOKING NUMBER: 15608410

The supposed manager Chris disrespected me saying "I don't give a sh*t that you had to leave work earlier" as I complained because no one told me the booking was cancelled.

I asked for a refund as I paid for the wheel alignment and balancing upfront. And he said he won't give me anything, and that I should call 131328. Which I did. And he himself answered the phone call from the store. Told me he'd call his manager but he's not answering and he told me to wait.
I want my refund and a bit of respect. I won't be able to travel this weekend without this job done.