mycar Tyre & Auto - Castle Hill Arvostelua 

I was charged $180 for changing the engine air filter and cabin filter on a Mazda CX-5, while the retail price for both filters of the same brand is about $80 in total. I am confident that replacing these filters takes no more than five minutes.

How is the installation fee calculated in this case?

Awesome service every time.

I visited your store for a puncture repair and was advised that the tyre needed to be replaced. I was sold a single tyre at a cost of $269.

Before proceeding, I asked whether replacing just one tyre was acceptable. I was told that replacing two tyres is recommended, but that you only had one tyre of this type available. No alternative tyre options or solutions were offered.

Afterwards, I consulted my regular mechanic, who confirmed that both tyres should have been replaced. I also checked with multiple other suppliers and found that this tyre type is currently out of stock across the market.

Given this, it appears the single tyre may have been sold simply to clear existing stock rather than to provide appropriate advice aligned with best practice. Had I been properly informed or offered alternatives, I would not have proceeded with a single tyre replacement.

I would appreciate your response on how you intend to address this.

Invoice Number : - 60045050

Regards,
Don

The staff are very efficient & friendly & remind you prior to service date on mobile also on what they find & costs involved so there is no Shock when picking up vehicle

Sam helped us out when the rego check failed due to needing new tires. New tires were replaced quickly saving me a revisit.

Easy, clear, reliable

Vehicle checking, customer relationship and suggestions were very good.

The service was good. However, the pricing of the additional “suggested” items seemed quite high.

Friendly and helpful. The team are obliging and explain everything in detail. I was pressed for time and the team worked efficiently to ensure my car was ready as early as possible, for which I am grateful.

Great and good service, and courtesy staff

It was great
The reception person was very nice & caring
Got the service done on the estimate time
Thx

Quick turn around even though it was a very busy Christmas season. Had my car tyres rotated and balanced.

Effective communication.

Great advice and friendly service. Quick turn around and kept me updated. Definately recommend.

Quick booking and timely service

Local helpful friendly great fast service
Highly recommend to anyone for a satisfying service.

Car is driving better than it has ever before!

Friendly efficient service.