My application for two My Arrival Cards was forwarded approximately 8 weeks ago with payment. The applications were "still progressing" I hadn't heard anything until I sent a message stating my con... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
The use of MyArrival was seamless. I was entirely ignorant of the process and actually thought I was going on to the actual South African Revenue website, because of the way my Google search results... Näytä lisää
Yritys on vastannut
they prompt you to get their services as if you missed out and no longer can go to destination, so you pay the extra charges +governmental fees that are usually offered at no fees. i asked for a refun... Näytä lisää
Yritys on vastannut
The application process was easy when you have your passport available and the address of where you are staying. They were quick to approve.
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
MyArrival.com is an independent online intermediary that helps travelers worldwide with arrival cards and traveler/customs declarations. We make the application process simple through clear, user-friendly forms, multilingual support, guided applications, verification checks, priority processing, and early submission where available. Early submission helps many travelers arrange their travel documents well before departure. Every customer receives a secure account where travel details and completed applications are safely stored. For future trips, previously entered information can be reused, making new applications much faster and more convenient. Our goal is to save travelers time, reduce mistakes, and provide reliable customer support throughout the entire application process.
Yhteystiedot
Yhdysvallat
- info@myarrival.com
- myarrival.com
4,5
Erinomainen
56 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 24 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
My application for two My Arrival Cards…
My application for two My Arrival Cards was forwarded approximately 8 weeks ago with payment.
The applications were "still progressing"
I hadn't heard anything until I sent a message stating my concerns for our trip with less than 48 hours before departure.
Within 2 hours I had received a reply stating they had been finalized, along with purchases of Visa's shortly after.
3. lokakuuta 2026
Oma-aloitteinen arvostelu
The use of MyArrival was seamless
The use of MyArrival was seamless. I was entirely ignorant of the process and actually thought I was going on to the actual South African Revenue website, because of the way my Google search results came up. I only realised I was on a commercial website when I was asked to pay the fee which I thought was a bit steep. However, the information required for the customs declaration was clear and easy to fill and, once done, required no further input from me. All I had to do when I arrived in Cape Town was show a screen shot of the confirmation I received from MyArrival and I was waived through.
29. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä MyArrival
Thank you for taking the time to share your experience Dayle
We’re delighted to hear that you found the MyArrival process seamless and that the customs declaration was clear and easy to complete.
It’s especially great to hear that, once you had completed your declaration, no further input was required and that your confirmation made your arrival in Cape Town straightforward and hassle-free. That’s exactly the kind of experience we aim to provide.
Just to clarify, MyArrival is an independent intermediary that provides additional support and services around the declaration process. This includes urgent processing, early submission, 24/7 multilingual support, and verified checks before processing, helping travellers complete the process with greater convenience and peace of mind.
Thank you again for your feedback, and we hope you had a wonderful time in South Africa!
The application process was easy when…
The application process was easy when you have your passport available and the address of where you are staying. They were quick to approve.
30. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä MyArrival
Thank you for your positive feedback James!
We’re glad to read that you found the application process easy and straightforward, and that your application was approved quickly.
Having your passport and accommodation details ready certainly helps make the process smooth, and we’re pleased that everything went through without any hassle.
Have a smooth journey and a wonderful trip!
easy form to complete
29. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä MyArrival
Thank you for your positive feedback!
Great to hear that everything went smoothly.
Have a fantastic trip and a safe journey! 🌍✈️
they prompt you to get their services…
they prompt you to get their services as if you missed out and no longer can go to destination, so you pay the extra charges +governmental fees that are usually offered at no fees. i asked for a refund and filed a complaint let's see what happens after.
27. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä MyArrival
Hi,
Thank you for sharing your experience. We are sorry to hear that you feel this way about our service.
At this stage, it is unclear to us which travel document or application you are referring to, so we would like to look into your specific case before commenting on the details.
We would, however, like to clarify that we do not intend to suggest on our website that customers will lose their opportunity to travel if they do not use our services. For the countries for which we offer travel document application services, there may be a requirement to obtain the relevant travel document. Depending on the destination, this can be arranged either directly through the relevant government authority or through an intermediary such as MyArrival. We aim to make our position as an intermediary as transparent as possible, including through our Terms and Conditions.
If you would like to cancel your application and discuss your complaint and refund request with us, please contact us at info@myarrival.com and ask for Arne (Arnold). We will be happy to review your application and discuss the matter with you directly.
Safe, Secure & Received Results in no time
Safe and secure and received my submitted declaration via email in a short time after completing my online application
26. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä MyArrival
Thank you for your feedback bardi!
We're pleased to hear that you found the process safe and straightforward, and that you received your declaration promptly. Wishing you a smooth journey and a great trip! ✈️
The pre-declaration facilitated the…
The pre-declaration facilitated the customs formalities, therefore accelerated the whole customs issue
25. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä MyArrival
Thank you for your feedback! We're glad to hear that the pre-declaration helped make the customs process quicker and easier. Wishing you a smooth journey and an enjoyable trip! ✈️
The process was easy to follow
The process was easy to follow, and the application was to fill out.
18. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä MyArrival
Thank you for your review Thomas!
We're happy to hear that you found the process clear and easy to complete.
Have a wonderful trip and enjoy your journey! ✈️
The arrival card process was super easy…
The arrival card process was super easy and no problems at all. The online process was direct and whomever is completing the information needs to have all their personal information available. Thanks for being so simple.
25. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä MyArrival
Thank you for your kind words Rachel!
We're delighted to hear that the arrival card process was smooth, straightforward, and hassle-free. Having your personal details at hand definitely makes the process even quicker.
Have a great trip and a smooth arrival! ✈️
Making easy to fill out.
23. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä MyArrival
Thank you for your review Herman!
We're happy to hear that you found the application easy to fill out.
Wishing you a smooth journey and a wonderful trip! ✈️
Simle and easy process
24. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä MyArrival
Thank you for your kind feedback Jasminka! We’re glad to hear you found the process simple and easy to complete.
We’re always aiming to make the application experience as straightforward as possible, so it’s great to know everything went smoothly for you. We appreciate you taking the time to share your experience!
Easy to follow instructions.
Easy to follow instructions.
18. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä MyArrival
Thank you for your feedback! We’re pleased to hear that you found the instructions easy to follow and the process straightforward.
Clear guidance is something we really value, so it’s great to know it helped make your application simple to complete. We appreciate you sharing your experience with us!
Super easy to use on my phone
Super easy to use on my phone, despite the small fonts!!
21. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä MyArrival
Thank you for your feedback Paula! We’re delighted to hear that you found our service easy to use on your phone. 😊 We appreciate your comment about the font size as well and will keep it in mind as we continue improving the user experience.
Have a wonderful trip, and we hope to assist you again in the future!
Vastaus yritykseltä MyArrival
Thank you for your positive feedback Lori. We strive to make our platform ad efficient as possible.
Have a great trip!
I feel scammed
I feel scammed. This company encourages you to pay for an urgent permit to enter South Africa. I discovered later I could have obtained it as quickly and free through the government website. As it's delivered immediately you can't request a refund. Do your homework!!
20. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä MyArrival
We’re sorry to hear that you feel this way and appreciate you sharing your experience.
Our service offers different processing options, and costs may vary depending on the urgency selected by the customer. Before an application is submitted and payment is completed, the applicable processing time and pricing are disclosed during the checkout process, in our Terms and Conditions, and throughout our website.
We also verify applications before processing them. If we identify an error or missing information in an application, we contact the customer where possible so that the issue can be addressed before proceeding.
Our visa support team is available 24/7, 365 days a year, should you have any questions or need assistance with their application.
Our service is intended for customers who prefer assistance with the application process and the processing options we provide.
If you would like to discuss your application or request its cancellation, please contact us at info@myarrival.com with your application details, and our team will be happy to review the matter with you.
Quick and effortless!
Quick and effortless!
I got caught out and didn’t realise that I needed a visa AND an arrival card. I discovered this at 2am and I was flying to Bali at 9am…within the hour I had my visa. The email communication is clear and concise. Great service.
18. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä MyArrival
Thank you so much for sharing your experience! We’re delighted to hear that we could help, especially with such a tight travel schedule. ✈️
It’s great to know that you received your visa quickly and found our email communication clear and concise. We understand how stressful last-minute travel requirements can be, so we’re pleased our service made the process quick and effortless for you.
We wish you a fantastic time in Bali! 🌴
Ocerchargef. 3rd party website. is actually a 3rd party company
This is actually a 3rd party company. We were charged $162.00 & if we used the actual site for Aruba,com tge cost would have been $40.00.
Our error but we did receive the information we needed promptly. Just watch what site you log into.
9. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä MyArrival
Thank you for sharing your experience, and we’re pleased to hear that you received the information you needed promptly.
Our pricing can vary depending on the urgency and processing option selected. In addition to processing applications, we review the information provided before submission and contact travelers if we identify any mistakes or issues that need to be addressed. We also offer urgent processing options and 24/7, 365-day customer support for assistance throughout the process.
All applicable pricing and processing options are clearly displayed before checkout, as well as in our Terms and Conditions and across our website, so customers can review the cost before completing their application.
We appreciate your feedback and are glad we could help you complete the process smoothly.
Fast and easy...nice!
19. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä MyArrival
Thank you for the great feedback! We’re delighted to hear you found the process fast and easy. 😊 We hope to assist you again with your future travels!
The whole process was seamless at both…
The whole process was seamless at both beginning, departure, arrival and return. Well NZ
17. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä MyArrival
Thank you for taking the time to share your experience! We’re so pleased to hear that everything went smoothly throughout your journey, from departure and arrival to your return.
It’s wonderful to know the process felt seamless at every stage. We really appreciate your feedback and are glad we could be part of a stress-free trip to New Zealand.
It was easy and straightforward to use…
It was easy and straightforward to use and complete the application.
17. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä MyArrival
Thank you for your feedback! We’re pleased to hear that you found the application process easy and straightforward to complete.
Making the process as simple and hassle-free as possible is important to us, so it’s great to know we delivered a smooth experience. We appreciate you taking the time to share your feedback!
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