Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää

Katso, mitä arvostelun kirjoittajat sanovat

Saanut 1/5 tähteä

It is impossible to speak to anyone on the phone and difficult to navigate the site. On top of this it took a long time to get any response via email. Charges adopters a fee to register their detail... Näytä lisää

Saanut 4/5 tähteä

Once understanding the choice of register and payment choices it than was simple and managed to do it BUT VERY EXPENSIVE TO CHANGE OVER REG .VETS ARE MUCH CHEAPER ..also company takes long in emails... Näytä lisää

Saanut 3/5 tähteä

Not the most user friendly website to navigate. I needed to register my pet's microchip and paid £30. You receive an invoice with an order number which seems a bit odd when I'm paying for a registra... Näytä lisää

Yritys on vastannut

Saanut 3/5 tähteä

It was not the easiest and most intuitive way to register. The website was displaying two buttons: "register your pet" and "transfer your pet from the old owner". However the second button directs to... Näytä lisää

Yritys on vastannut

Yrityksen tiedot

  1. Lemmikkieläinkauppa
  2. Maataloustuotteiden tukkuliike
  3. Maatalouspalvelu
  4. Eläinpelastus
  5. Eläinsuojelujärjestö
  6. Lemmikkieläintarvikekauppa

Yrityksen kirjoittama

We provide microchipping. You can learn to microchip with Evolution Training. Gain qualifications with certificate & I.D card. Fully government compliant microchip database. Register your pet microchips online with us. Transfer your keeper details from your breeders microchip information online. We sell pet supplies. You can purchase your own My Animal Trace animal I.D card. Buy microchips, RFID scanners, sharps bin, plus more! Contact us 24/7. Book your training course online. Find microchip implanter in your area. Look up missing pets with our My Animal Trace pet Microchip Look up tool. Enter any pet microchip number to find it's registered database. We search all government compliant databases with our look up tool, giving optimal chance of finding keeper.


Yhteystiedot

2,7

Välttävä

TrustScore 2.5/5 tähteä

139 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

On vastannut 25 %: iin saamistaan huonoista arvosteluista

Vastaa yleensä 1 viikon sisällä

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

Easy to set up

Easy to set up, quick confirmation.

14. toukokuuta 2023
My Animal Trace-logo

Vastaus yritykseltä My Animal Trace

Hello,

Thank you so much for your positive feedback, we appreciate your time in doing so!

Enjoy the rest of your weekend, and the sun!

Best wishes to you and your new pet :)

Kind regards,
My Animal Trace Customer Care Team

Saanut 4/5 tähteä

Not being technology savvy finding my…

Not being technology savvy finding my way to 'register microchip' I found a little confusing at first. Started from the beginning & found my way the second time. Once on the correct page the rest was simple.

10. toukokuuta 2023
My Animal Trace-logo

Vastaus yritykseltä My Animal Trace

Hello,

Thank you for your feedback. We are taking steps to try and simplify the registration process to ensure it is straight forwards for all of our customers.

We appreciate your review, thank you for taking the time to do so!

Best wishes to you and your new pet:)

Kind regards,
My Animal Trace Customer Care Team

Saanut 1/5 tähteä

After waiting nearly 2 months for our…

After waiting nearly 2 months for our Mat-tag they finally arrived after numerous calls and emails now the next bit which is so frustrating is I need to activate the Mat-tag!!! And nope I can't do it as it keeps on telling me I need to pay again which I've already done! Yet again calls and emails to ask for help and nope no replies or anything! It's really disappointing people have to go through all this shambles just to keep their animals safe and traceable if lost or found

1. huhtikuuta 2023
Oma-aloitteinen arvostelu
Saanut 3/5 tähteä

Website is awful

Website is awful, should be made more clearer where to change ownership of pet, we are not purchasing the chip but we are transferring from breeder to owner, this would be the same if anyone is taking over an older pet

15. maaliskuuta 2023
Saanut 5/5 tähteä

Brilliant service

I made a error on the date they noticed and emailed me. Quickly and promptly dealt with excellent service

2. maaliskuuta 2023
Saanut 5/5 tähteä

Service was great

It was easy to do over the phone . The service was great

20. helmikuuta 2023
My Animal Trace-logo

Vastaus yritykseltä My Animal Trace

Good morning,

Thank you for your review, your feedback is greatly appreciated.

Best wishes to you and your new pet :)

Kind regards,
My Animal Trace Customer Care Team

Saanut 1/5 tähteä

Waiting to hear back about updating pic…

Waiting to hear back about updating pic and also no update to weather she was swapped over no probs

11. helmikuuta 2023
My Animal Trace-logo

Vastaus yritykseltä My Animal Trace

Good afternoon,

Thank you for your pet registration.

As a company we take constructive criticism seriously, and endeavour to rectify any issues mentioned.

That being said, we are not sure what your issue is at this time. We have made contact via email and explained that we can rectify your original mistake in uploading your I.D to your registration instead of your pet picture and your response seemed positive so we are disheartened by your 1 star review.

Your email was dealt with as promptly as possible. We did also explain via email, that your pet registration is not affected at all, and that the picture is an optional extra, and not required in any way for the registration to be valid.
Please be aware, we have never used a picture in the event of reuniting a pet, nor is it a legal requirement for a registration. Please be assured this has not affected your registration in any way.

You did not respond to our further emails until we received this review. 1 star reviews can be very damaging to a company reputation, the original mistake was not on our part and can be rectified as we explained.

You did not respond to our previous replies via email, after your initial response, so this review is confusing as it does not match the tone of your initial response.

Please reply to our previous communication, (please check your junk-mail incase).

Many thanks.

Kind regard,
My Animal Trace Customer Care Team
customercare@myanimaltrace.com

Saanut 3/5 tähteä

Some improvements to make for the website

It was not the easiest and most intuitive way to register. The website was displaying two buttons: "register your pet" and "transfer your pet from the old owner". However the second button directs to an error 404 not found page, and I also figure out that "register your pet" is intended with the same aim to transfer the pet from the old owner. Moreover, the website was giving me 2 different options for registering. I wanted to do the full ID but every time I was uploading the picture it was not saving it, but it did save the same picture for the registration only.

1. helmikuuta 2023
My Animal Trace-logo

Vastaus yritykseltä My Animal Trace

Good evening,

Thank you for you review, your feedback is greatly appreciated. We will endeavour to rectify the issues you have highlighted.

Transferring a pet or registering a pet are done via the same process, transferring from a breeder is classed as a pet registration. This is done via the website. A transfer is from a pet registered to a pet owner that needs to be transferred for rehoming purposes. This is done via the same process but we contact the previous owner to authorise the transfer before its completed on our system.

If you require further assistance please let us know.

Best wishes to you and your new pet :)

Kind regard,
The My Animal Trace Customer Care Team

Saanut 5/5 tähteä

Was very helpful kind and basically had…

Was very helpful kind and basically had very good customer service manner thank you

10. tammikuuta 2023
My Animal Trace-logo

Vastaus yritykseltä My Animal Trace

Hello,

Thank you for taking the time to leave us a review, your feedback is truly appreciated!

Best wishes to you and your pet :)

Kind regards,
The My Animal Trace Customer Care Team

Saanut 1/5 tähteä

TERRIBLE SERVICE

TERRIBLE SERVICE. SCAM

13. tammikuuta 2023
Oma-aloitteinen arvostelu
My Animal Trace-logo

Vastaus yritykseltä My Animal Trace

Good afternoon,

Thank you for your feedback.

We cannot seem to find you on our system as a customer. Please contact us if this is not the case and we would be more than happy to help with any queries.

We also couldn't help but notice your only other review was made on the same day as ours and is also a database, is this a case of mistaken identity?

Please email us at info@myanimaltrace.com or give us a call on 0330 223 6237.

Many thanks.

Kind regards,
My Animal Trace Customer Care Team

Saanut 5/5 tähteä
My Animal Trace-logo

Vastaus yritykseltä My Animal Trace

Good afternoon,

Thank you for your feedback it is greatly appreciated.

Happy Friday to you :)

Kind regards,
My Animal Trace Customer Care Team

Saanut 5/5 tähteä

Easy to use website

22. joulukuuta 2022
My Animal Trace-logo

Vastaus yritykseltä My Animal Trace

Hello,

Thank you for taking the time to give us a review, your feedback is greatly appreciated!

Happy new year and best wishes to you and your pet :)

Kind regards,
The My Animal Trace Team

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