Trip.com Arvostelua 

Achtung Falle!! Bei Stornierung einer Teilstrecke wird nicht der vollständige Betrag zurückerstattet trotz einer " Mehrticket-garantie". Mein Anschlussflug wurde von der Fluggesellschaft storniert. Für den ersten Flug habe ich 200 Euro weniger bekommen. Sie gaukeln einen vor dass eine Garantie besteht, dass wen ein Flug storniert wurde mann eine vollständige Rückerstattung erhält.

Very frustrating process to get to completion. Unnecessary glitches and price increases whilst processing order. Crafty and unreliable pricing displays. What should have taken 10-15 minutes took more than 1.5 hours. Pathetic and untrustworthy

I bought two ticket and was assured seat allocation will be generated automatically. Received both tickets with no seats reservation. I called customer service and was told I could sit anywhere on the train. Ridiculous! Even more ridiculous, I was asked if I took a screenshot of the message.
The tickets I bought from Trainline all came with seat reservation. Will not be using this website again!

The cost of changes and cancellations of tickets that have not been used are a disgrace ! I booked a flight that cost £280.00. I had to cancel the trip long before the date of the flight. I was charged over £200 to cancel, and was given a refund of just £42.00 !! How can this be allowed, its an absolute disgrace.
Lesson learned. Go direct to the airline to book if you possibly can.

The worst platform to use. Purchased my Saudi Airlines ticket through them. Airlines cancelled the flight. They did not issue me the refund. Such a team of clowns and unprofessionals.

I asked to rebook a flight because my daughers visa had her wrong passport number put on by the consulate and because the visa passport number did not match her passport she was not allowed to travel so I rang Trip to rebook yes at a cost of 441 .99 for a 850.00 ticket quiet frankly I think it stinks and quiet frankly would never book Trip ever again

Literally the worst service ever, i booked a ticket and then they changed the time even though I clicked on the right time then i paid and it was the wrong time then i couldn't change it or refund it!

Absolutely disgraceful. Be aware of buying any cheap ticket
Absolutely disgraceful. Trip.com most of the time sells tickets with wrong and inadequate information. My 75 years old father was off loaded few days ago as Trip.com sold tickets wrongly. We challenged Trip.com against their wrong information. Sadness is, though I am a platinum member still Trip.com was lieing regarding the misconduct what they made rather than being apologetic and sympathetic. My father was stranded and helpless. They sold tickets wrongly what we have evidence. Trip.com hadn't helped us at all .

I booked /paid a flight from Birmingham to Cape Town via Lisbon and Angola for the 12 and 13 Dec 2025. A month later the airline cancelled the Lisbon/Angola and Angola/Cape Town, leaving the Birmingham/Lisbon flight which didn't work for me as I was flying to lisbon to connect to Angola then Cape Town. Now that there aren't connecting flights, it is common sense that there is no point in flying to lisbon. Trip.com REFUSES to refund the whole leg on the basis that the Birmingham/Lisbon flight isn't cancelled. Is it not common sense that the Birmingham/Lisbon is affected due to cancelled connecting flights? They're still refusing to refund my money after over 20 emails going back and forth. This means that, not even one (out of the 3 flights) has been refunded nor they're willing to book alternative flights, apart from offering a 36hour layover - only because they don't see why I can't still fly Birmingham/Lisbon and wait 36hours to connect to Angola then Cape Town. They make it as it is my fault to have these connecting flights cancelled. They say they can apply for a refund but they won't refund the luggage fee, which I have paid and that ill have to pay another luggage fee foe the same trip. This is daylight robbery. If you want endless headaches which comes with losing your money, book via trip.com and you'll see flames!

Absolute nightmare of a scamming company. They will take your money and cancel everything without a refund. Saved up for a special trip and ended up so stressed with Trip.com that I had to take antibiotics. Please save yourself this issue and use an ABTA protected company.

Je tiens à avertir tout le monde de ma terrible expérience avec Trip.com. Ils m’ont arnaqué et ont refusé de me restituer le remboursement de mon billet retour, alors que la compagnie aérienne (EgyptAir) avait confirmé et traité un remboursement de 391,33 USD.

J’ai personnellement vérifié dans le système d’EgyptAir que le remboursement avait bien été effectué, mais Trip.com m’a menti en prétendant faussement qu’ils n’avaient rien reçu.

C’est un comportement malhonnête et inacceptable. Je conseille fortement à tout le monde de NE PAS réserver de billets via Trip.com, car ils sont peu fiables, trompeurs et irresponsables concernant les remboursements clients.

Épargnez-vous des soucis et réservez directement auprès de la compagnie aérienne ou d’une plateforme fiable.

Disappointed your support system is awful! Chatting online cuts off message before you can even finish message.
I booked a flight on Skyscanner, which post in USD, but credit card charges went thru in GBP, NOT on Skyscanner as it was listed in USD. Overcharged $136. And NO ONE on MyTrip has a real help or support. I’m not happy!