Would rate 0 if it was an option. I honestly had hope when one of their representatives phoned me to apologize but for the second month in a row, 4 x the expected amount was debited from my account be... Näytä lisää
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MWeb is a very bad service provider. The call center does NOT pick up calls and eventually after holding on for more than 40mins, drop the call. Live Chat is the same with no response I have... Näytä lisää
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I am raising a complaint against Mweb for repeated poor customer service. I have waited on your call centre line on three separate occasions for up to 2 hours each time. That totals 6 ho... Näytä lisää
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I’m honestly fed up with Mweb at this point. I was told earlier this month that my payment date was moved to the 15th of every month, and I’ve been following that arrangement. Now suddenl... Näytä lisää
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Yrityksen tiedot
Yrityksen kirjoittama
With almost three decades of experience, Mweb aims to bring you better internet in pursuit of a better you. Alongside Fibre and Fixed Wireless connectivity, Mweb also offers web hosting, domain registration, internet security, VoIP, and premium mailboxes. Have questions? Visit https://help.mweb.co.za/ for easy-to-follow support articles. To chat to an agent, download our app or visit our website www.mweb.co.za for Live Chat. Prefer to talk to us over a call? Sales: 087 700 5000; Support: 087 700 0777 and Billing: 087 700 2121 Technical Support Hours: Mon-Fri: 07:30-20:00 Weekends and Public Holidays: 08:00-18:00
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I’m honestly fed up with Mweb at this…
I’m honestly fed up with Mweb at this point.
I was told earlier this month that my payment date was moved to the 15th of every month, and I’ve been following that arrangement. Now suddenly my Wi-Fi is disconnected before the 15th like I’ve done something wrong?
So what exactly is going on with your system?
Every month it’s a new problem. Customers are expected to tolerate service downtime without compensation, but the moment there’s a billing issue — even when there’s an agreement in place — you cut people off immediately with no flexibility.
I’ve tried resolving this through support, but I’m getting nowhere.
This is extremely frustrating and honestly pushing me to cancel my contract completely.
Mweb, you need to fix your billing system and start treating customers fairly.
10. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Mweb
Hello Seg T.
We understand how frustrating this situation is, especially when you’ve been following a confirmed payment arrangement and your service is then interrupted unexpectedly. That’s not the level of consistency and reliability we aim to provide.
To get this properly reviewed and resolved, please email customer-reviews@mweb.com
with your account details and a summary of the billing arrangement shared with you. This will allow our team to securely verify your profile, review the billing timeline, and address the disconnection with the correct context.
Our team will respond as quickly as possible, with a general turnaround time of up to 24 hours, and will ensure clear feedback and next steps are provided.
Kind regards,
The Mweb Team
We tried to cancell multiple times but…
We tried to cancell multiple times but is still paying every month after paying the cancelation fee of R1500, useless customer service, a waste of money litterly.
4. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Mweb
Hello Ashley.
Thank you for taking the time to share this with us. We understand how frustrating and concerning it must feel when you believe a cancellation has been completed, including payment of the cancellation fee, yet monthly billing continues. This is not the experience we want for you, and we would like to ensure it is properly investigated and resolved.
We will need to review your account, cancellation request history, and billing status in detail to determine exactly what has happened and correct it where necessary.
For secure and efficient assistance, kindly send an email to customer-reviews@mweb.com
including the full review details, the link or image, and your registered Mweb email address. Please note that we can only respond once all required information is included. Our team aims to respond as quickly as possible, with a general turnaround time of up to 24 hours.
Once received, we will ensure your case is reviewed urgently and escalated to the relevant billing and cancellations team for resolution.
Kind regards,
The Mweb Team
Mweb can come and kiss my ass I've been…
Mweb can come and kiss my ass I've been trying to get hold of u guys for the pass two weeks now last month I had a problem with my wifi we had move and they had to come and reinstall the wifi not long after that a wire came loose I reached out waited a few days it was fixed not and they Evan billed us extra for the time that the wifi was off our wifi was not Evan that amount i quiry that didnt really recieve any help...I'm again disconnected to my wifi since 3 of April I'm trying to live chat but my waiting hour is sometimes 5 to 6 hours and when I reach a consultant they take two hours to reply when asked y they say that they trying to make the que go quicker but no one helped me when I was waiting 6 hours for a consultant my wifi is off again now for two weeks and I'm not winning in getting help from this ppl😡
3. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Mweb
Hello Shakira.
Thank you for reaching out and sharing your experience. We understand how frustrating repeated disconnections, delayed support responses, and billing concerns can be, especially when you rely on a stable connection for daily use. This is not the level of service we aim to provide, and your concerns are taken seriously.
To ensure your case is properly reviewed and resolved, we will need to continue this process via email so the relevant teams can access your full account details securely and investigate thoroughly.
For secure and efficient assistance, kindly send an email to customer-reviews@mweb.com
including the full review details, the link or image, and your registered Mweb email address. Please note that we can only respond once all required information is included. Our team aims to respond as quickly as possible, with a general turnaround time of up to 24 hours.
Kind regards,
The Mweb Team
Signup process was quite simple!
Signup process was quite simple!
Activation was smooth and the Tech support team was very helpful with setting up my router..
Over all experience was Amazing!!!
2. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Mweb
Good morning, Wiedaad.
Thank you for sharing such wonderful feedback. We’re really pleased to hear that your signup process was simple and that your activation went smoothly.
It’s also great to know our technical support team was able to assist you with setting up your router and get you connected without hassle. We’ll be sure to pass your kind words on to them.
We’re glad your overall experience has been amazing; that’s exactly the standard we aim for with every customer journey, from sign-up through to full activation.
If you ever need assistance or want to optimise your connection further, we’re always here and happy to help.
Kind regards,
The Mweb Team
Mweb? What a disaster
My experience with MWeb has been an absolute disaster from start to finish. Since October 2025, I’ve been dealing with constant on-and-off connectivity, making the service completely unreliable. At times, I wasn’t connected at all for extended periods, yet I was still expected to pay as if everything was functioning normally.
What’s even more unacceptable is how my support tickets were handled—closed without anyone actually resolving the issue. This shows a complete lack of professionalism and respect for customers. It feels like problems are simply brushed aside rather than properly addressed.
Trying to get help was another nightmare. Calling customer care meant waiting an average of 45 minutes just to speak to someone, only to receive little to no meaningful assistance. The entire process is inefficient and incredibly frustrating.
Overall, I am extremely dissatisfied with the service. MWeb has proven to be unreliable, unresponsive, and careless when it comes to customer support. Cancelling their service was long overdue, and I would strongly caution others against signing up unless they’re willing to deal with ongoing issues and poor service delivery.
8. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Mweb
Hello Bongani.
Thank you for laying out your experience so clearly. Dealing with ongoing, inconsistent connectivity since October, extended periods without service, and still being billed as though everything is running normally is deeply frustrating. Added to that, having tickets closed without resolution and spending significant time trying to reach support without meaningful assistance creates an experience that feels both exhausting and unresolved.
This is not the standard we hold ourselves to. Your feedback points to gaps across connectivity stability, ticket ownership, and support accessibility, and it deserves a thorough, end-to-end review rather than another partial interaction.
We’ve taken ownership of this by ensuring your profile is escalated for a full review. Our team will assess your connection history, investigate why tickets were closed prematurely, and align this with your billing to ensure accuracy. Where service has not been delivered as expected, this will be addressed appropriately.
To move this forward without delay, please email customer-reviews@mweb.com
with:
Your review details or a screenshot
Your registered Mweb email address
This allows us to securely access your account and ensure the right teams follow through with clear outcomes. Once received, you can expect a response within 24 hours, along with defined next steps and accountability through to resolution.
For added control going forward, the Mweb App allows you to track your connection status, monitor tickets, and manage your account in real time, which can help avoid situations where updates are missed: https://help.mweb.co.za/articles/mobile-app/getting-started/navigating-the-mweb-mobile-app
Kind regards,
The Mweb Team
I will be closing my 'MWEB account…
I will be closing my 'MWEB account after 17 years they simply don't exist.
8. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Mweb
Hi Guillaume, we completely understand how upsetting it must feel to experience frustration after being a loyal Mweb customer for 17 years. Your experience matters to us, and we want to ensure your concerns are fully understood and addressed.
To assist you securely and effectively, please email your account details to customer-reviews@mweb.com. Once we have your information, our team can review your account and work with you to resolve the issues you’ve experienced as quickly as possible.
Kind regards,
The Mweb Team
Mweb support is nonexistent
The support service of Mweb is beyond nonexistent. I have been trying to get hold of them since last week. You hold on for 4 hours and then the phone drops. At the moment I am still waiting for an agent to assist on line. It's been an hour. This is terrible service and we have been client's for more than 10 years. I think it's time to move to a company that actually cares.
8. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Mweb
Hello Ruby.
We understand how frustrating this experience has been, especially after your long-standing history with Mweb. Extended wait times and difficulty reaching support are not the experience we aim to deliver. Your feedback has been noted and is being taken seriously to improve accessibility and response efficiency.
We’d value the opportunity to resolve this for you. Please email customer-reviews@mweb.com with the review information, a link or screenshot, and the registered email address on your Mweb account so we can verify your details securely. We do our best to respond promptly, with a general response time of up to 24 hours once the necessary information has been received.
Kind regards,
The Mweb Team
Extremely poor service
Service is so poor that I can't even get through to the cancellations department to cancel my contract. I have waited a total of 2 hours on the phone this week, and who knows how much longer on the chat app.
No one knows what's going on with my account, and I'm having to follow up on their behalf. This company is a joke. I would not recommend it at all.
7. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Mweb
Morning Julian.
We understand how frustrating it is to spend so much time trying to get through, especially when you’re not receiving clear answers on your account. This is not the level of service we aim to provide.
We can see that your Vumatel fibre order has been placed, and one of our agents connected with you via chat yesterday to log a request for urgent activation, now that your line has been cleared from the previous ISP.
We’ve also escalated this to the Vumatel activations team, who will review your order and get in touch with you directly to discuss the next steps as soon as possible.
Your case is being actively followed up on to ensure progress without further delays. We will be in touch soon.
Kind regards,
The Mweb Team
You can newer get hold of anyone at…
You can newer get hold of anyone at Mweb anymore 2026 bad service all around
2. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Mweb
Hello Shafiek. Thank you for sharing your feedback, Bongani. We never want our customers to feel unheard or frustrated. Your review has been shared with the relevant customer journey teams to review your experience and make improvements where needed. We are dedicated to making things better for you and all our clients.
Kind regards,
The Mweb Team
Very very poor customer service
Very very poor customer service and the online portal is nonexistent,I’m still struggling to get reconnected since yesterday,after I tried paying online and it kept on failing until I called and was on hold for an hour,finishing my airtime and they eventually gave me the Acc Nu to make a direct deposit add send pop,which I did and the agent told me that he reconnected my internet,and I should wait for 30mnts and will work,I still don’t have service today and my Acc is still showing arrears,no agent responding to my watsapp chat..I am dam frustrated right now I even want to cancel my subscription..would never recommend it to anyone.
2. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Mweb
Hello Eunice.
We completely understand your frustration. Being left without service after following all the payment steps, spending hours on hold, and receiving conflicting information is unacceptable, especially when you rely on your internet daily.
To help you get back online as quickly as possible, you can follow the official guidance here: https://bit.ly/3I5I8md
This step-by-step guide can help confirm your account status and ensure the connection is restored.
Your case is being actively tracked, and the team will reach out to provide updates and confirm when your connection is live. While this is being resolved, if you experience any further issues or delays, please reach out via private message so we can respond directly and promptly.
We’re committed to turning this experience around and getting your internet fully restored without further delays.
Kind regards,
The Mweb Team
Holding for 2 hours to report a fault…
Holding for 1 hour to report a fault then held on for 2 hours just to get the call dropped. Internet down down 3 days and now they leave us with NO INTERNET SERVICE over Easter weekend 🤬Well done Mweb. We will be canceling with you after being a customer for more than 30 years..
2. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Mweb
Hi Daves.
Being without internet for three days, especially over the Easter weekend, after already spending hours trying to get through to support, is incredibly frustrating. After 30 years with Mweb, you should be able to rely on a far more responsive and seamless experience than this.
The extended downtime combined with the dropped call after such a long wait clearly shows that this hasn’t been handled with the urgency it deserves. That’s not the level of service we aim to deliver, particularly for a long-standing customer.
We’re stepping in to take full ownership of this and ensure your fault is properly prioritised. Your connection needs to be fully assessed and restored, with clear feedback on what caused the outage and what’s being done to prevent a repeat.
To help stabilise things while this is being addressed, a quick check you can try is restarting your router and confirming whether any status lights (LOS/red light) are showing, as this can indicate whether the issue is line-related or device-related. That said, given the duration of the outage, this does need direct intervention from the network team.
We want the opportunity to turn this around for you and restore your service properly, with the level of reliability you’ve come to expect over the years.
We’d value the opportunity to resolve this for you. Please email customer-reviews@mweb.com
with the review information, a link or screenshot, and the registered email address on your Mweb account so we can verify your details securely. We do our best to respond promptly, with a general response time of up to 24 hours once the necessary information has been received.
Kind regards,
The Mweb Team
Totally unacceptable waiting time
Totally unacceptable waiting time - support and website is TERRIBLE - what an appalling organisation!
2. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Mweb
Hi David
Waiting that long for support and then struggling with the website on top of it is incredibly frustrating, especially when you’re trying to get something resolved quickly. That experience falls short of the standard we aim to deliver.
When response times are delayed, or the site doesn’t behave as expected, it can often point to high demand or a session issue, but that should never leave you feeling stuck without a clear way forward. Let’s get this moving properly for you.
For the quickest path to resolution, here are a couple of steps that can help immediately:
Try accessing the site in an incognito/private browser or a different browser altogether, this often resolves loading or login issues
If you’re on WiFi, switch to mobile data briefly to rule out a connection-related access issue
If you already have a reference number or open query, keep it handy so we can pick things up without delay.
We’d value the opportunity to resolve this for you. Please email customer-reviews@mweb.com
with the review information, a link or screenshot, and the registered email address on your Mweb account so we can verify your details securely. We do our best to respond promptly, with a general response time of up to 24 hours once the necessary information has been received.
Kind regards,
The Mweb Team
Worst call center
Worst call center. Keep customer waiting for hours on hold and still don't help resolve the issue. Horrible service
2. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Mweb
Hello Lynette. We never want our customers to feel unheard or frustrated. Your review feedback has been shared with the relevant customer journey teams to review your experience and make improvements where needed. We are dedicated to making things better for you and all our clients.
Kind regards,
The Mweb Team
Worst Service
I have never been as disappointed, after Covid the service at MWEB has gone to the dogs. It is as though they have 2 people handling queries managing 1 million subscribers, as soon as I can I will be terminating my contract with them.
1. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Mweb
Hello Lusanda. We completely understand your frustration and recognize how disappointing this experience has been. This is not the level of service we strive to provide, especially for long-term customers who rely on us.
We would appreciate the opportunity to address any ongoing issues and restore your confidence in Mweb. If you could share the details of the challenges you’re experiencing, we will prioritize resolving them as quickly as possible. Kindly send an email to customer-reviews@mweb.com including the full review details, the link or image, and your registered Mweb email address. Please note that we can only respond once all required information is included. Our team aims to respond as quickly as possible, with a general turnaround time of up to 24 hours.
Kind regards,
The Mweb Team
Don't care a damn attitude
Firstly the customer service only lasts whilst signing up, after that you on your own. The staff I dealt with messed my entire sign up. In the process of my package taking off it was suddenly canceled. I only heard about this from another enquiry I did. The irritating thing about this was that after going through making all the arrangements to ensure my internet starts from day one, I couldn't log in and there was not internet. No one seemed to care. After making several calls and being pushed from one consultant to another and from department to department, cKls being dropped and cut off, I find out that all the time my account was cacelled because someone in Mweb punched in the wrong info and therefore it was canceled. I was only notified about this after my 12th call. I all my dealings with so many companies, I ha e never come accross a company this bad. It's shocking how management is not reachable. It's like jasu as long as they got your sign up and your. Money paid upfront, you can just wiat your no matter how long it takes. It's so sick. I my opp ion. They a bunch of idiots
1. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Mweb
Morning Jerome.
Thank you for taking the time to share this; it really matters. What you’ve described is not the experience we aim to deliver, especially when you’ve made every effort to ensure your service is ready from day one. Being passed between teams, having calls dropped, and only discovering a cancellation after multiple follow-ups is understandably frustrating, and we take that seriously.
We have already escalated your activation to our Openserve activations team under ref#MWB34166713, and they are actively working with Openserve to get your service reinstated and live as quickly as possible. You can expect direct email updates as progress is made, so you are kept fully informed every step of the way.
We are also reviewing the account handling internally to understand exactly where the process broke down and to ensure this is corrected. Your experience highlights a gap we need to close, and we are addressing it with urgency.
We appreciate your patience while we work to get this resolved and restore your service. If there is anything further you would like us to check or prioritise for you in the meantime, please let us know.
Kind regards,
The Mweb Team
Don't even deserve one star
Don't even deserve one star
Don't calculate billing correctly according to payments
Live chat is non existent, WhatsApp just as useless. Call centre the worst expect wait time of 20min plus sometimes being dropped once you are "helped"
Oh and no email address to reach them either they removed it a year ago. They can fuckoff my last month with them.
1. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Mweb
Hello there. We never want our customers to feel unheard or frustrated. Your review feedback has been shared with the relevant customer journey teams to review your experience and make improvements where needed. We are dedicated to making things better for you and all our clients.
Kind regards,
The Mweb Team
Not helping
Hi, MWeb. I am very disgusted in your guy's service. I phoned you on the 10th to the retentions department. The 10th was the second time I had to call you because a week prior to that, I asked for someone to give me a call to about getting a promotion. And it took a week to get through. Once I got through to retentions, the guy promised that the promotion will be loaded within five days, I'll get a confirmation email, and everything will be sorted. From the 10th, I phoned back again afterwards, asking why I got billed incorrectly. They billed me extra, they never billed me the promotional price. And then every time I phone to try and get through to retentions, I can't get through to retentions. This is such a hard thing to get through to MWeb retentions, and their service is really uttermost right, disgusting. They treat the customer like they're not considering a customer. They're not worth it. But if you want to cancel, you get hit with penalties, you get hit with this, but they can't keep to their contracts. Can you please compose us an email so I can send it to MWeb for retention?
31. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Mweb
Hello Robert. Thank you for taking the time to share this experience with us. The delays in getting through to Retentions, along with the promotion not being applied as discussed, would understandably feel frustrating, especially after multiple follow-ups on your side.
We have arranged for our Retentions team to contact you as a priority to review your account, address the billing discrepancy, and ensure the agreed promotion is correctly applied. The team will also take the time to clarify everything with you and provide a clear way forward.
Your feedback highlights gaps in both turnaround times and communication, and this is being taken seriously. The expectation is a seamless, reliable experience, and we are committed to restoring that for you.
Please expect a call ASAP from the team.
Kind regards,
The Mweb Team
Simply one of the worst services in…
Simply one of the worst services in South Africa. Called multiple times, was on the phone for an hour with no answer. Used your useless App and got no help. I have been without internet for over a week. You are quick to call when it comes to payment but you do not do the same when customers needs support. Get it together please. Provide the service we are paying for. I would give you 0 stars if it was possible.
31. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Mweb
Hi Emi, we completely understand your frustration, being without internet for over a week and not getting the support you need is unacceptable. We want to make sure your issue is addressed properly.
To assist you securely and efficiently, please email customer-reviews@mweb.com
with the following details:
A brief description of the issue you’re experiencing
Any error messages or symptoms you’ve noticed
Your registered Mweb email address linked to your account
Once we have these details, we’ll be able to investigate your case thoroughly and provide the appropriate next steps. Our team aims to respond as quickly as possible, typically within 24 hours of receiving the required information.
Kind regards,
The Mweb Team
While trying to call mweb customer care…
While trying to call mweb customer care , expect to wait 1-3 hours for service. Website is useless , does not allow you to downgrade products
30. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Mweb
Hello Reinhard. Thank you for reaching out. You can easily downgrade or change your Mweb package directly using the Mweb App. We’ve prepared step-by-step guidance to help you manage your products, which you can access here: https://bit.ly/4nLl8Jy
Please note that while our customer care team is available by phone, wait times can range between 1 and 3 hours due to high call volumes. For quicker and fully self-managed updates, the App is the fastest and most effective method via Live Chat.
We appreciate your understanding and are confident that using the App will allow you to adjust your package smoothly without the delays experienced through the website or call centre.
Kind regards,
The Mweb Team
STAY FAR AWAY FROM MWEB!!!
Mweb is rather quick to increase the price for their services, or should I say lack of services. Getting through to their call centre is a mission. Every time there is an issue with the fibre we get disconnected on Mwebs side once the fibre service is restored. Getting through to their call centre to reconfigure our internet service is a mission due to their lack of technical knowledge and support. You can wait hours before you speak to one of their agents who doesn’t feel any remorse for hanging up on you before resolving your issue. That means joining the caller queue once more which could take hours before your call is attended to. Avoid this sham company at all costs. They run a Mickey Mouse operation. You can go on for days without connectivity, yet they continue to bill you in full.
29. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Mweb
Hi Sakichand.
Thank you for taking the time to share your experience. We understand how frustrating extended downtime, long wait times, and repeated follow-ups can be, especially when you rely on a stable connection.
Your feedback has been shared with our customer service journey teams for review, with a clear focus on improving responsiveness, technical support consistency, and overall service experience.
We appreciate you bringing this to our attention. We are here for you and committed to delivering a more reliable, seamless experience going forward.
Kind regards,
The Mweb Team
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