These movers came highly recommended…
These movers came highly recommended and had a large number of positive reviews, so I felt confident booking them. Unfortunately, my experience was extremely disappointing.
They provided a quote based on photos, despite me offering for them to come out and assess the job in person. That would have been fine if they had been honest about what they were willing or able to move. On moving day, the team immediately commented that the job was much bigger than expected, though they said they would still get it done.
I had already been clearing items from the garden and garage using my own vehicle. When their vans were supposedly “full,” they left to unload at the new property. A significant amount of items were left behind at the old house. When I asked if they would return to collect the remaining items, I was told they would only do so for an additional £200.
Large, bulky items were left in every room, including items clearly shown in the original photos. No boxes from upstairs were taken at all. As a result, we were left moving the remaining items ourselves late into the night.
They also caused damage to two walls in the old house. When I raised this, I was told they don’t remove anything attached to walls—which was untrue, as they clearly had. Despite pointing this out, I was told they were not liable.
I contacted them to request partial compensation, as the job was not completed and damage was caused, but my email was ignored. This is why I have chosen to leave this review.
Having moved many times before, I can honestly say I would have been better off hiring a van and doing it myself—it would have been quicker and far more efficient.
I have given an extra star only because the beds were reassembled at the new house (at an additional cost). However, they required final payment before I realised the full extent of what had been left behind.
Given the number of positive reviews, I’m genuinely surprised more people haven’t had a similar experience. Mine feels hard to believe as a one-off.
28. marraskuuta 2025
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