Mvpmediawalls Arvostelua 

I spent £1,999 on a self-build kit which was infact not a self build kit at all and expected professional service, clear communication, quality workmanship and delivery as agreed. Unfortunately, my experience has been extremely disappointing from start to finish.

Before placing the order, I specifically asked whether multicoloured LED lighting was included, as I wanted the option to switch between warm white, cool white and other colours. I was assured that this was included. However, after placing the order and repeatedly chasing for updates, I was told that it would cost an additional £200. This was not what had been agreed before payment.

Communication throughout the process was extremely poor, both with me as the customer and between members of the company’s own staff. I was repeatedly promised callbacks that never happened and received no proactive updates. I had to chase the company for almost every piece of information and one time I phoned up to chase a phone call promised within 10 minutes, I rang after a hour and half of waiting and the lady on the phone said “it’s that customer again” like I was an inconvenience chasing for my order.
The poor communication between staff appears to be the reason the measurements were wrong, resulting in the unit being manufactured to incorrect dimensions. This lack of internal communication is completely unacceptable and should not have affected the product I received.

The delivery process was equally frustrating. The company’s website states delivery within up to seven days, yet I placed my order three weeks in advance and was given a specific delivery date. Despite this, I later discovered that only after contacting the company myself, that delivery was expected the following week. There was no call, explanation or update.

On the delivery date, I had booked the day off work, but still had no clear delivery timeframe. I repeatedly contacted the company via WhatsApp and telephone, trying to find out when my order would arrive. The delivery eventually arrived at the last minute when the driver was on his way home, if I’d of been told this at the beginning then that would have been fine!

Unfortunately, the problems did not end there. Once delivered, I discovered that the unit were incorrect and that the entire unit had been manufactured too short in both height and width with pieces that wasn’t even cut to size so I was expected to cut them myself? I was informed that the incorrect measurements were due to poor communication between the company’s staff, which makes the situation even more disappointing. Internal communication issues should never result in a customer receiving a product that has been made to the wrong specifications.

The kit was also incomplete. It was sold as a self-build kit, but several essential items were missing:

● No stickers were provided to cover the exposed screws.
● The LED lights had been cut, and the connecting lead had also been cleanly cut, apparently leaving me to solder the wiring myself.
● No soldering kit or equipment was supplied.
● No glue was provided for the acoustic panelling.

This is not what I would expect from a complete self-build kit. I should not have to source additional materials, purchase specialist equipment or carry out extra electrical work simply to assemble a product I have already paid nearly £2,000 for.

I contacted the owner to report these issues and was promised a phone call the following morning. That call never happened. I then tried calling several times, but my calls were ignored. When I contacted the office, I was given an explanation about phone signal issues, despite this never having been a problem previously. Owner did eventually ring me back.

What should have been an exciting purchase became a stressful and disappointing experience. I expected a correctly manufactured, complete self-build kit and professional customer service. Instead, I received an incorrectly sized and incomplete product, with missing materials and cut LED wiring, while having to repeatedly chase the company for basic information and support.

The fact that poor communication between staff appears to have caused the incorrect measurements is particularly concerning. Customers should not be expected to pay nearly £2,000 and then suffer the consequences of internal communication failures.

Customer service should not end once payment has been taken. I am extremely disappointed with the product.

Just to also mention, I hate to have to give a bad review as I know mistakes happen but far too many happened with this.

From the minute we walked in, My man Phil the sales guy was incredible. Not too pushy, very informative and did a tremendous job of teaching us about materials and designs etc... He then did a fab job of helping us design what would suit us best, we were extremely happy. Jake the gentlemen who came to fit the media wall was fantastic, the craftsmanship was flawless. I highly recommend these guys

Thank you for the great service throughout, really appreciated.

From the very beginning, when I first contacted for a quote, the service was excellent, quick to respond, helpful, and happy to answer all my questions. The whole process was smooth, professional, and stress-free from start to finish.

The guys that installed the mediawall, Mike Steve were also great — friendly, respectful, and professional. They called ahead to give an ETA before arriving. Both were able to clearly explain what they were about to do and kept me informed every step of the way.
They also worked neatly, cleaned up after themselves, and left the place spotless once the job was finished. The media wall looks absolutely beautiful, and I couldn’t be happier with the result. Fact that this was done on a Saturday is also a plus.
Thank you MVP Mediawalls, I would definitely recommend to anyone looking for quality work and excellent service.

My husband and I went to the show room in their unit in Stockport was spoke with Paul who initially was really helpful and informative. He allowed us to take some colour samples home to match up.
During this consultation my husband explained that we would want natural oak acoustic panelling and spotted that on one of the displays the panelling was finished with an edging strip that we enquired about with Paul.
Paul said that as we had made the effort to come to the show room he would add those onto the order complementary.
He did not take our order ther he told us to go home and do it online and he would ensure we received the extra panel.
However after delivery there was no extra panelling, I made 3 phone calls chasing it up with a promise each time that Paul would get back to me as he was out of the office( conveniently)
To date we still have not had the returned call or got the extra panelling, despite offering to pay for it!
Also the acoustic panels when they arrived were not pre-finished, resulting in us having to stain the wood.
Not a great customer service and the finish expected-Sharon and Simon Best

I ordered a floating wall electric cabinet, arrived on time as promised, delivery driver turned up and i helped him unload as he asked with the heavy load, was given screw fixing pack with was wrong, after numerous calls and messages was getting fobbed off and the cabinet is still here waiting to be fitted 3 weeks ongoing, very poor communication with the sellers, and not very professional in the buisness, be wise before you buy!!

From start to finish the fitters Jake & Michael done an excellent professional job , they went above and beyond for us we are totally happy with our media wall and would recommend this company 100%

I ordered a self built kit. I’ve put it all together and it looks amazing. Really happy with it. It looks incredible .

⭐️⭐️⭐️⭐️⭐️
Outstanding Experience with MVP Media Walls!
I couldn’t be happier with the amazing work from MVP Media Walls. From start to finish, their team was professional, responsive, and clearly passionate about what they do. The quality of the media wall exceeded my expectations — sleek design, perfect installation, and every detail handled with care. They truly transformed the space and gave it that “wow” factor.
Communication was smooth, scheduling was on time, and the final result looks incredible both in person and on camera. I highly recommend MVP Media Walls to anyone looking for top-notch craftsmanship and outstanding service. Definitely a 5-star experience!

Excellent company from initial discussion at their excellent showroom
Having the opportunity to see the actual products set up was great for us as it gave us the confidence to decide colours and styles.
Prices quoted were comparable with others we researched
Timescale from order to installation was good
Installation at our home by Paul and Graham was efficient and professional.
Care was taken with our property and we are delighted with the finished product

I had the media wall done from MVP in August 2025 and we went to their site in Manchester, Stockport. Discussed what we needed in terms of measurement's with them onsite and this was during their open day.

We could not find exact design but chose one and ordered, waited for fitting date. The team of Jake/Lewis first came and the floating unit internal panels were not correct in color, and had to go back and wait for another date. That date came after 4 week's, work began as follows;

1. Acoustic panels were not cut to precision and this left wide gaps.
2. Screws into the backend panels not firmly fitted, and you could literally see them and feel them on the wall.
3. The baton on the ceiling coving was wrong and had to resort to alternative option given by me.
4. The cutting of these panels was poor and you can see the gap's and edges not fit for purpose.
5. The LED lighting half did not work fully, and still is not working , sent them pictures, emails and called them few times But date was given 11th November 2025 and they don't have a damm clue about the call and who organized it.

I would like to say Jake was good, he took pride in his work and overall good. Apart from that initial requirements process in terms of measurement's needs to improve, taking more orders from customers and having lack of resources has not helped and made the situation worse.
There is element of lack of knowledge and skills shortage which dampened customers aspirations by lack of time and effort put into the builds of these media walls.

I have spoken to Phil/Paul/Dan, and still waiting for them to come back to fix these LED lighting. They should be the ones trying to get these things fixed promptly, not me chasing and reminding them all the time.

Regards
Gaz

Zero stars total shambles booked paid deposit then heard nothing. Contacted them a few days before due date only to be told it would take another month. Needless to say I cancelled. Communication is dire and I’m afraid excuses about fitters leaving just doesn’t cut it. If you haven’t enough staff don’t take the jobs on. Then they have the cheek to tell you they’re very busy and it will take 4-5 days to refund your deposit. On what planet in this day and age!! Disgraceful way to do business.
Update: They did issue my deposit refund the same day in the end. Unfortunately still no recompense for the immense inconvenience this caused me.

**"Lewis from MVP did an outstanding job fitting our media walls in 2 rooms. He has completely transformed our two downstairs rooms, and the results are amazing. His attention to detail is second to none – he even carried out a full quality check at the end to make sure everything was perfect. The best bit is couple of very minor snag i found later and he said no problem i will sort that out.

Before drilling, Lewis carefully double-checked where each piece was going and how it would be fitted. Despite the challenges of working around beading, skirting boards, and the uneven walls of an old house, he found clever solutions that left a flawless finish. You’d never know the complications he had to overcome – it really does look like magic.

Lewis also made sure to tidy up afterwards, leaving everything spotless. As the last person you see on the job, his professionalism and finishing touches really do leave a lasting impression.

Although communication from MVP could have been better at times (something they acknowledged), Lewis more than made up for it. His skill, patience, and dedication completely put us at ease. He didn’t rush the work and took the time to get everything just right.

Lewis is a credit to MVP, and thanks to him, our rooms have been transformed and we couldn’t be happier."**

5 stars given only because of Lewis.

My parents used this company to install their media wall back in November 2024. The plastering on the wall is terrible and the lights behind the tv have never worked. They contacted the MVP media walls who said they would arrange for someone to come back and redo the plastering. It is now May and this hasn’t been completed.

NOT WORTH THE HASSLE! Dealing with the company has aged me by 10 years.
Had work done when I moved including bathrooms and the media wall was one of the last jobs.
Booked for March 2024 eventually after slow replies.
Fitters came and were careless with my property as it wasn’t fully furnished. I had wet soggy boxes left in the garden then pulled into the living room and dumped there. This caused my carpet fitter to have to postpone as the floor was soaked! Didn’t mention anything at the time as I just wanted to be move on.
Fast forward to December 2024 when I returned from holiday to find a waterlogged patch on my carpet. Called a plumber having no idea why and they pulled the media wall down and saw 2 nails from the panel through my pipe! It’d been slow leaking for 6 months and the material from the panels and plaster had been absorbing it until it got so bad that it was noticeable on my NEW carpet.
Also after fitting, my 1 year old boiler stopped working and I spent loads on call out charges and no one could tell me why so I spent £3000 on a new combi boiler. The plumber said if there was a slow leak then this caused the boiler to stop working due to low pressure (system boiler with water tank. My boiler was fine after the other tradesmen had done their jobs so this incompetence has cost me a lot.
I contacted the company and told the boss would call me back. A lot of chasing from my end again and eventually spoke to him and questioned me as to how the leak is related when it’s 6 months later. It was 2 weeks before Christmas and this hole in my wall and waterlogged carpet ruined my Christmas. He told me they close for Christmas and he’d be in touch. I was told I’d have a confirmed date but after multiple ignored messages I’d got a reply that someone would come 13th January.
I spend days dealing with the water in the carpets myself as a working single parent and had dehumidifiers on (high bills), wasting days off I could have spend with my family.
The installer came and told me he was here for 2 days and could do any jobs needed whilst he was here. Apparently I looked deflated! So would anyone after this experience!
He patched the wall, stuck the panel back on and cleaned the carpet. He initially mentioned that the carpet could be replaced but I regrettably said cleaning it would be acceptable. The industrial machine was left in my kitchen and he’d come tomorrow to finish after the product was left overnight. Lots of cancellations until he came on the 21st and collected the machine but did nothing to the carpet despite being saying he would. My carpet was left with dints in it as some areas had no underlay after it was lifted for cleaning. Compensation of £150 given which doesn’t make up for a £2000+ job going wrong and a boiler change.
I was promised another day even though it wouldn’t have taken long to put underlay down and even said he can sort out my faulty light. Why promise other jobs when you haven’t fixed the initial job. I was dubious about him coming back but he said he’s not the kind of person that would go back on his word. After multiple messages, no sign of a visit and told we’re both too busy, despite me saying I’d get a parent to be at home. I haven’t had the work completed.
If the job was completed with the underlay I wouldn’t have left feedback and just moved on but the false promises, lack of compassion, sitting at home expecting a visit, constantly chasing has made me upset and angry! DO NOT USE THIS COMPANY