Mumscandy Arvostelua 

I ordered a bag of candy that's supposedly made in Sweden but has a fulfillment center here in the United States. Placed order on 9/16/26 after 3 days I noticed it hasn't even left the center I wrote to them and they had the excuse it would take another 2 to 4 days that my order was in que and they were fighting back orders. So on 9/23/26 I wrote to them again and showing in their tracking window showing it hasn't left the fulfillment center again and I asked where my offer was and again responded it would take 2 to 4 days again and to be patient. Well then they a send me a 10% discount on a new order when the first one never was even delivered! Do not buy from Mum's candy from Sweden it's a joke and their customer service sucks. I am filing a report with my bank to get a full refund. Low and behold they contacted me after I sent a threating letter of filing a claim with my bank about their negligence. And now they say it won't be here till the 1st of October. 2 weeks to send an order thats only suppose to take 2 to 4 days to leave the fulfillment center. A customer shouldn't have to go threw such proceedings just to obtain their order. Mums candy company from Sweden. Needless to say I won't be ordering from them again.

I wish I'd read this website before wasting $60+. I love licorice and any gummy candy. I thought it would be worth it. It is DISGUSTING. And if you contact customer service, they will offer you 15% if your next order. Like I'll ever buy anything from them again!!!!

Purchased a sour mix and licorice mix. Inconsistent texture some pieces being soft, others feel stale. Inconsistent sour. This company simply sprinkled every type flavor and textured sweet candy with sour sugar. Disappointing as I am a huge fan of sour candy. I am an even bigger fan of licorice. This too was disappointing. All shapes and sizes, inconsistent in texture and stale. Not at all the expected smooth taste of good licorice and though not a fan of salty licorice, I don’t mind the surprise salt flavor. Unfortunately most of this disappointing mix was also over-salted. I am checking if a return and refund is possible. Not worth keeping.

Absolutely the worst company Ever! Overcharged me and didn't wanna give my money back. Worst company ever

The candy would be good without all the granulated sugar coating! It’s flavorful enough, why all the granulated sugar????? Makes it a kid candy!

ATTNY General needs to investigate them.

MAJOR FRAUD COMPANY - see email string refusal to refund my purchase or a credit.

Says on website - 30 days happiness gaurantee

You cannot post on social media your unhappiness w/product

Customer Svce - useless

4x reached out to c/s candy was hard when rec'd told - the following where is this language written on the order or website.

"letting them rest in a well-tempered area for at least 1-2 hours"

see below

Hi
We're sorry for your experience. Some candies are more stale by design from the manufacturer. We can assure all of our candy is fresh.

To ensure the best taste and quality of your candies, we recommend letting them rest in a well-tempered area for at least 1-2 hours before consuming. This helps the candies regain their optimal texture and flavor, eliminating any residual stale taste.
Please let us know and looking forward for your update.
All the best,
The Mums Team

On Sat, Sep 12, 2026 at 9:57 wrote:
Which mix or candies did you feel were not up to the expected quality? - sweet Swedish mix with Buds
- Was the candy too hard, too soft, stale, or did it have an unusual taste? - too hard
- Did the issue affect the entire order or only certain candies? - 80% of the order
- If possible, could you also send us a photo of the candies you received? - unable to threw them in the trash

Can we please do a replacement as I had to 3 times follow up with Mums and that is not acceptable..
2 emails and stroke of luck on FB which had no idea I would get a response before posting to social media no reply from customer service on 2 attemps



On Sep 11, 2026, at 8:55 PM, Fritze

We’re very sorry to hear that you were disappointed with the quality and taste of your recent order. We completely understand your concern, especially when your experience didn’t match the expectations you had from seeing our reviews.


We’d be happy to look into this for you. Could you please provide us with a little more information about what you experienced?

- Which mix or candies did you feel were not up to the expected quality?
- Was the candy too hard, too soft, stale, or did it have an unusual taste?
- Did the issue affect the entire order or only certain candies?
- If possible, could you also send us a photo of the candies you received?

Once we have these details, we can share them with our team and determine the best way to assist you regarding a credit.

We’re sorry again for the disappointing experience, and we appreciate you giving us the opportunity to look into this.


All the best,
The Mums Team

On Fri, Sep 11, 2026 at 1:28 AM wrote:
You received a new message from your online store's contact form.

Country Code:

US



Body:

No one ever got back to me on an order received, sent an email to your and disappointed on the order... not as expected from review. Order number - 224751

Sent email on 9/7/2026 to customercare @ 12:34 PM ET. Your chat feature does not work.. on it now..

I did not receive what I ordered. Significantly less, even when they told me what they had shipped me it didn’t match what I purchased. Instead of a quick correction, it’s become a long drawn out back and forth conversation where they seem to be deliberately wasting my time. The 30 day guarantee is meaningless.

Do not buy from this company! Their customer service is the worst I’ve ever had to deal with as they won’t even let me return the unopened products. I was extremely dissatisfied with their responses to the promotional discount and not allowing me to return even though I had asked to cancel, yet the shipped my order after they responded to the email about asking to cancel my order.

You guys think the other 2 reviews are bad? HA.

Ordered my candy in March for my pregnant girlfriend (you guys already know how that is..). It is June, I have been tracking the candy through the Shop app, I have submitted contact requests 3 times now, with no reply from Mums.

Seen today our package was delivered June 13th, in New Jersey, but we live in Missouri. They don’t have a number to call which limits communication incredibly, and I’m starting to think that’s partially intentional, and they don’t even allow REAL reviews on their website.

Mums candy completely disappointed.

EDIT (7/29/26):
I’m leaving the details of my original (1-star) review below for reference, as I think potential customers should have an understanding of my full experience.

After months of waiting, disappointed by a lack of responsibility taken by the Mums team for my poor consumer experience, I had fully given up on hearing back from customer service with (what I would consider) an appropriate solution.

I was shocked to receive an email (albeit, more than 2 months after my orig review) from a representative (John).
He asked me what Mums could to change my negative opinion of the company based on my original experience.
I responded by saying: “I would definitely be open to receiving a new batch and adjusting the original review accordingly!”

Not only did they honor my request, they offered a further gesture that reaffirmed my trust in the company.

I’m wondering if the shift in customer service reflects a staff change…regardless I’m very appreciative.

I’m not sure if I’ll order from them again but there’s a lot to be said about a company that takes responsibility and does their due diligence to amend a situation.

ORIGINAL REVIEW (3/29/26):
I placed my order on March 21st (granted, it was the weekend).
Paid $8 for Ground Advantage shipping (at checkout listed as 2-day shipping - an estimate that was likely based on, what I later realized, was my close proximity to their warehouse…both in southeast Michigan)

On Tuesday March 24th, I noticed that my shipping label had been created the day before but package had not moved / started tracking after that.
I reached out to the company to find out what was happening. Response was fairly quick saying “they’d look into it”.

Then a full day goes by without any word from the company. At that point I reach out again, asking them to please cancel my order and refund my money (as the candy was intended as a gift and would not be arriving on time).

The response I get the next morning: they found my order and it would be delivered Friday 3/27 - the response offered no compensation (ie refunding $8 paid for the 2-day shipping *have a screenshot at checkout confirming that delivery time* they were unable to fulfill my order by). The response also completely ignored my request for a refund.

Upon calling them out for ignoring my email, I was met with an email full of apologies…yet zero accountability taken and no solution to make the situation right (which is crazy, assuming they understand that repeat customers are what can make or break a business).

Fast forward to the next day…my order does indeed arrive (finally).
No longer a viable option as a gift as it was intended (had to buy something else in its place), I tried the candy for myself.
Literally STALE. After all that and they can’t even back it up with a quality product.

So I placed an order on the 10 th of march it was supposed to be delivered on the 16 th when I checked the usps website because it didn’t show up it went from right by my house back to Michigan so I contacted them like hey what’s going on Fritz is who I got the displeasure of speaking to tells me I am sorry you are having delivery issues so it’s not our problem it’s usps problem I still haven’t received my order and they could care less if I do no trying to make it right no help at all in getting ahold of usps after being charged 13 dollars for shipping they used the cheapest shipping possible and apparently this always happened I was also informed that they had issues with the tracking before they even shipped it but still went forward with it anyway. I will never order from this company again it’s just a waste of time patience and money. If you actually want to receive what you order trust me go elsewhere because they won’t care to help