I contacted MTHV today about a repair i requested online. They keep saying online is quicker and easier. Not true. But I spoke with someone today and he was polite and friendly and helpful. So don't t... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I spoke to a beautiful lady inside and out called Katrina. She was very efficient and knowledgeable to my needs. She made me smile. Actually we smiled together on the subject of Steve. Totally irrele... Näytä lisää
Yritys on vastannut
I would like to complement my housing manager Julie for helping me through a tough transition in my personal life that affected my housing needs and future support! This was achieved by understandi... Näytä lisää
Yritys on vastannut
Overall as a company quite slow in responding to anything The onus is on you as the resident to push for anything. Moving everything online just allows MTVH to be slow and non responsive. Trying to c... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Erilaisten ulkoisten lähteiden tuottama tieto
We believe everyone should have access to a home and the opportunity to live well.
Yhteystiedot
Bristol, Yhdistynyt kuningaskunta
- mtvh.co.uk
3,8
Hyvä
2 t. arvostelua
On vastannut 90 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Paul was extremely helpful despite the…
Paul was extremely helpful despite the system being down, he was unable to complete while I was on the call due to the system failure but called me back to give me an update and reference number for the job,
1. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Metropolitan Thames Valley
Good morning Nichola,
Thank you very much for your feedback. I have passed your review on to Paul and the team and, I know, they will be delighted to read your comments so thanks again.
Many Thanks,
Emma
negligent and dismissive
I have been without a working toilet for over a month and MTVH are very dismissive at this fact. The average time between each visit has been weeks as their team takes a significant amount of time to approve the works suggested by their drainage contractor.
We know the issue and what the suggested next steps are, but MTVH are taking significant time to approve. Until then, they are conscious I have no working toilet and offer no attempt to help despite me paying service charge every month for such basic support.
30. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Metropolitan Thames Valley
Good afternoon,
Firstly, thank you for taking the time to leave us a review. We’re sorry to hear you’ve had a negative experience with us and would like to take this as an opportunity to provide a solution. Please be advised a member of the contact centre will reach out today to discuss.
Many thanks
Lee
I’ve just spoken to Paul he was very…
I’ve just spoken to Paul he was very polite and helpful with a repair that needs sorting out
30. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Metropolitan Thames Valley
Good morning Nicholas,
Thank you very much for your feedback - I have passed your review on to Paul and the team and, I know, they will be delighted to read your comments so thanks again.
Many Thanks,
Emma
Very helpful and thank you very much…
Very helpful and thank you very much for such a detailed response
27. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Metropolitan Thames Valley
Good morning Ania,
Thank you for taking the time to leave us such a positive review. We really value your feedback and are happy that you have had a good experience.
Many Thanks,
Emma
I had about 5 repairs issues to report
I had about 5 repairs issues to report. For a start a tried the call back system and the call back came 8 minutes as it said it would. Then I stumbled on very helpful receptionist who took his time and raised all the job and references to quote should I call MHTV.
26. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Metropolitan Thames Valley
Good morning Remy,
Thank you for taking the time to leave us a positive review. We really value your feedback and are happy that you have had a good experience.
Many Thanks,
Emma
Acknowledgment and congratulation
I would like to use this plateform to acknowledge MTVH for their good customer service. Since I joined MTVH in 2005, I have enjoyed good customer care. I would like to congratulate Ms Jacqueline Edomwonyi for her good listening skills and the effort made to put in order my monthly payments that were a bit exaggerated and caused me a bit of stress. Gabriel Assiene.
19. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Metropolitan Thames Valley
Good morning Gabriel,
Thank you very much for your lovely feedback. I have passed your review on to Jacqueline and the team and, I know, they will be delighted to read your comments.
Many Thanks,
Emma
I would like to thank Paul Johnson and…
I would like to thank Paul Johnson and cookie for fitting a new shower for me. They were polite and very efficient, job done in quick time. So thankyou paul and cookie, really nice fellas🙏
18. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Metropolitan Thames Valley
Good afternoon
Thank you very much for your feedback. I have passed your review on to Paul and the team and, I know, they will be delighted to read your comments so thanks again.
Many Thanks,
Emma
My phone call was answered by a lovely…
My phone call was answered by a lovely lady. She gave me time to explain my difficult situation.
I got a text with a date and time for a visit. Five ⭐⭐⭐⭐⭐ service.
Thank you
19. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Metropolitan Thames Valley
Good afternoon
Thank you for taking the time to leave us such a positive review. We really value your feedback and are happy that you have had a good experience.
Many Thanks,
Emma
Ishan was very polite ,helpful ,and got…
Ishan was very polite ,helpful ,and got me an appointment for repair .
Put me on hold then when he came back thanked me for waiting .
Good customer service
20. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Metropolitan Thames Valley
Thank you very much for your feedback. I have passed your review on to Ishan and the team and, I know, they will be delighted to read your comments so thanks again.
Many Thanks,
Emma
Property desk
Spoke to Paul this morning at the property desk.
Really helpful charming man,he sorted out my problem straight away.
Cheers Paul 😊
20. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Metropolitan Thames Valley
Good afternoon
Thank you very much for your feedback. I have passed your review on to Paul and I know he will be delighted to read your comments so thanks again.
Many Thanks,
Emma
MTVH
I always have great experiences when i call MTVH ..today was no different. Chris was brilliant he got straight to sorting my problem out . He was kind and courteous with a dash of humour. Thanks Chris.
19. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Metropolitan Thames Valley
Good afternoon
Thank you very much for your feedback - I have passed your review on to Chris and the team and, I know, they will be delighted to read your comments so thanks again.
Many Thanks,
Emma
Paul was absolutely fantastic at doing…
Paul was absolutely fantastic at doing what I asked very understanding very polite
19. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Metropolitan Thames Valley
Good afternoon,
Thank you very much for your feedback. I have passed your review on to Paul and I know he will be delighted to read your comments so thanks again.
Many Thanks,
Emma
Paul was amazing
Paul was amazing, supportive and communicated clearly with me. He provided great customer service support.
19. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Metropolitan Thames Valley
Good afternoon
Thank you very much for your feedback - I have passed your review on to Paul and the team and, I know, they will be delighted to read your comments so thanks again.
Many Thanks,
Emma
Very difficult to track a requested…
Very difficult to track a requested repair. When it’s reported you receive a repair ref. Then when an engineer/ tradesperson is called out it’s changed to a different ref number and the original one is cancelled? So unless you keep very prudent records it’s virtually impossible to track :(
18. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Metropolitan Thames Valley
Good afternoon,
Firstly, thank you for taking the time to leave us a review. We’re sorry to hear you’ve had a negative experience with us and would like to take this as an opportunity to provide a solution. We’re aware that you’ve probably already reached out to us regarding your issue, but if you could fill out the attached webform https://www.mtvh.co.uk/contact-us/ with further details of the problem, and quote Trustpilot, we’d be happy to investigate it further.
Many thanks
Lee
Charlotte was nice and patient with she helped all the things I need to be done today . I am really appreciated her she is best ever person from metropolitan staff I dealt with
Charlotte was nice and patient with me
18. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Metropolitan Thames Valley
Good afternoon,
Thank you very much for your feedback - I have passed your review on to Charlotte and the team and, I know, they will be delighted to read your comments so thanks again.
Many Thanks,
Emma
Alison white is an exceptional customer service representative
I have mixed experience with mhtv, but today I had exceptional customer service from from a lady called Alison white. She went above and beyond to take my complaint and I was so impressed and grateful for her help that I wanted to submit a review. She is definitely an asset to MHTV
18. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Metropolitan Thames Valley
Good afternoon
Thank you very much for your lovely feedback. I have passed your review on to Alison and the team and, I know, they will be delighted to read your comments so thanks again.
Many Thanks,
Emma
Re intercom repair
Chris was very friendly and approachable. I asked for a Friday am time as I work and have health appointments, I need to keep free. He was just so nice and kind, which makes a big difference. He was also very thorough. Please pass on my sincere thanks to his manager, Chris is a credit to MTVH. Thank you very much.
18. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Metropolitan Thames Valley
Good afternoon
Thank you very much for your feedback. I have passed your review on to Chris and the team and, I know, they will be delighted to read your comments so thanks again.
Many Thanks,
Emma
This experience was terrible
This experience was terrible, not helpful at all they have applied direct to UC for my rent and there was no reason to at all and then wanting me to pay 2 months ahead to reverse this action when I only get paid a month at a time and u currently owe this months rent as I have always paid it in arrears.
18. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Metropolitan Thames Valley
Good afternoon,
Firstly, thank you for taking the time to leave us a review. We’re sorry to hear you’ve had a negative experience with us and would like to take this as an opportunity to provide a solution. We’re aware that you’ve probably already reached out to us regarding your issue, but if you could fill out the attached webform https://www.mtvh.co.uk/contact-us/ with further details of the problem, and quote Trustpilot, we’d be happy to investigate it further.
Many thanks
Emma
Vastaus yritykseltä Metropolitan Thames Valley
Good afternoon
Thank you for taking the time to leave us such a positive review. We really value your feedback and are happy that you have had a good experience.
Many Thanks,
Emma
Spoke with Kacie this morning
Spoke with Kacie this morning. I was confused over a matter and she did everything she could to help. Kacie was very polite, helpful and courteous.
Thank you.
18. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Metropolitan Thames Valley
Good afternoon Joanne
Thank you very much for your feedback - I have passed your review on to Kacie and the team and, I know, they will be delighted to read your comments so thanks again.
Many Thanks,
Emma
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