Motor Trade Technologies Arvostelua 18

TrustScore 4.5/5 tähteä

4,5

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Yrityksen tiedot

  1. Ohjelmistoyritys

Yrityksen kirjoittama

We’ve supplied the automotive industry with great Garage Management Software for over 30 years. With solutions for Garage Workshop Management Software, through to comprehensive Stock Control and Rescue and Recovery Management Software, your trust is well placed in our experience.


Yhteystiedot

4,5

Erinomainen

TrustScore 4.5/5 tähteä

18 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Kuinka tämä yritys käyttää Trustpilotia

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Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

Always very helpful when i ring for…

Always very helpful when i ring for assistance, I speak with Jack alot and he never makes me feel silly when he needs to explain in layman's terms for me.

21. toukokuuta 2024
Oma-aloitteinen arvostelu
Motor Trade Technologies-logo

Vastaus yritykseltä Motor Trade Technologies

Thank you Kirsty. The ability to cut through the technical jargon and help our users learn is what give our support the value it delivers. Ensuring that our interactions are always positive and our staff approachable is something we take great pride in.

Saanut 5/5 tähteä

Fantastic service and support

We have been using MTT for years at out garage. Over the last few months we have started using the MOT on line booking. Jack has been so supportive the whole way through and believe we have had almost 30 phone calls since December. At no point has Jack sounded frustrated when ask for more help and is always on hand when you need him. Highly recommend MTT keep up the good work.

1. toukokuuta 2024
Oma-aloitteinen arvostelu
Motor Trade Technologies-logo

Vastaus yritykseltä Motor Trade Technologies

Its great to hear you are receiving the high quality support we strive for, thank you for taking the time to let us know.
The WebBOOKING for AutoInTouch is a very effective tool to increase and streamline customer bookings. The support team are always happy to help users get the most out of the software whenever they can.

Saanut 5/5 tähteä

We have been with MTT for many years…

We have been with MTT for many years and we really recommend them. They are always very helpful and if the support team are not available straight away to help resolve our issues they call back at earliest opportunity. Today I had an issue with account codes which Jack sorted out in a few minutes. Great to have the support in those moments of need.

1. toukokuuta 2024
Oma-aloitteinen arvostelu
Motor Trade Technologies-logo

Vastaus yritykseltä Motor Trade Technologies

Thank you Amanda for taking the time to leave us a review. Our support team always try to resolve issues as quickly as possible and it is great that you are able to attest to this.

Saanut 5/5 tähteä

Have been using MTT for over 20 years…

Have been using MTT for over 20 years now with great service and back,they are always available when we have any problems.
It really is a quality system and service they offer.

18. huhtikuuta 2024
Oma-aloitteinen arvostelu
Motor Trade Technologies-logo

Vastaus yritykseltä Motor Trade Technologies

Thank you Terry, we are pleased to hear you have always had such a good experience with our software and support services. it has been a pleasure working with you for so many years.

Saanut 5/5 tähteä

MTT Review

We have been using MTT for a number of years and can't fault them at all. Jack and the team are always on hand if any problems arise and are always happy to help if we have any technical questions. MTT has completed transformed the way we run the workshop.
Deian (Ceir Cymru)

12. huhtikuuta 2024
Oma-aloitteinen arvostelu
Motor Trade Technologies-logo

Vastaus yritykseltä Motor Trade Technologies

Thank you for taking the time to leave us a review Deian, it has been a pleasure getting to know you and your business. Not every user of AutoInTouch looks to make the most of all the features and modules available but your business is certainly one that has! Its great to see the positive impact we are able to make.

Saanut 5/5 tähteä

We have been with MTT for decades

We have been with MTT for decades, and to be honest if it wasn't for Jack we may have migrated to another software. Not only has he worked over and above what anyone would expect an employee to do, but has approached every challenge with efficiency and speed but most of all has always given 100% with his kind and generous attitude. He is an asset to any company and therefore should be valued. Thank you for your dedication, resilience and most of all patience working along side our phone people!

10. huhtikuuta 2024
Oma-aloitteinen arvostelu
Motor Trade Technologies-logo

Vastaus yritykseltä Motor Trade Technologies

Thank you Caroline, Jack told me how much he enjoyed spending time on site with you and your team. Supporting our customers has never just been about making sure the product works, but that the product works for you. Every business works in its own way, we hope now we can continue to serve your business for years to come.

Saanut 5/5 tähteä

Amazing customer service

Amazing customer service, friendly chatty and very knowledgeable. Literally at the end of the phone if any problems. Jack is the man to go to! Thank you for all your help!

2. huhtikuuta 2024
Oma-aloitteinen arvostelu
Motor Trade Technologies-logo

Vastaus yritykseltä Motor Trade Technologies

Thank you, it has been very enjoyable getting to know your team and getting everyone comfortable with using our software. If there is anything you need please let us know.

Saanut 5/5 tähteä

We have been doing business with MTT…

We have been doing business with MTT for an number of years and we cant recommend them strongly enough they are always very helpful and just today Jack sorted out our queery in minutes and in a very nice manner we always get a positive response whatever our question
Paul (Tivoli auto services)

13. maaliskuuta 2024
Oma-aloitteinen arvostelu
Motor Trade Technologies-logo

Vastaus yritykseltä Motor Trade Technologies

Thank you Paul, so pleased to hear that. We are very proud of the level of service our support team are able to deliver.

Saanut 5/5 tähteä

Always very professional and deal with…

Always very professional and deal with our requests and technical issues immediately and without fuss.
Never been anything other than top service, well done Jack and the team, keep up the good work

13. maaliskuuta 2024
Oma-aloitteinen arvostelu
Motor Trade Technologies-logo

Vastaus yritykseltä Motor Trade Technologies

Thanks Mike, great to hear our support service recieving such positive feedback.

Saanut 5/5 tähteä

Brillitant Team, Highly Recommended

John has been extremely helpful and knowledgable in sorting out all the issues we have had, while switching over to a new hub for the internet.
He went above and beyond to sort out the problems even though some weren't actually to do with the program we have with MTT.
We recommend this garage software and the supporting team, thats keeps us running efficiently.

22. helmikuuta 2024
Oma-aloitteinen arvostelu
Motor Trade Technologies-logo

Vastaus yritykseltä Motor Trade Technologies

Thank you, we are always happy to help where we can. As you have found with this problem sometimes it's not our software or hardware that causes the disruption to a customers business, but if we know how to help that's exactly what we will do.

Saanut 5/5 tähteä

Big thank to Jack on the support desk

Big thank to Jack on the support desk, saved my bacon yesterday after i made a clumsy error!

Many thanks Jack

5. maaliskuuta 2024
Oma-aloitteinen arvostelu
Motor Trade Technologies-logo

Vastaus yritykseltä Motor Trade Technologies

Thank you Leighton, we are pleased we were able to help get you back on track. It's always very satisfying when we can help resolve issues that would otherwise cause our customers unnecessary stress.

Saanut 5/5 tähteä

After Sales Support

After Sales Support is fantastic, every time I have had a problem and need help, they just know what to do and can talk you through everything, every step.
Fabulous Service and Highly Recommend - Jack I usually speak to, just friendly, helpful and certainly knows what he's talking about. Nothing is too much trouble

6. maaliskuuta 2024
Oma-aloitteinen arvostelu
Motor Trade Technologies-logo

Vastaus yritykseltä Motor Trade Technologies

Thank you Teresa it's wonderful to have such positive feedback for our support desk.

Saanut 5/5 tähteä

Jack Fowler - Legend

Jack Fowler, WHAT A LEGEND...
Spent a lot of time talking me through what I thought to be a complicated system, but actually with Jacks patients and guidance I think I now understand it!
Thank you for great service and patients

28. helmikuuta 2024
Oma-aloitteinen arvostelu
Motor Trade Technologies-logo

Vastaus yritykseltä Motor Trade Technologies

Thank you Aby, high praise indeed!
We are really pleased that you have had such a positive experience.

Its always a challenge finding that balance between great technical understanding of a product and the communication skills to work with customers in complex areas like tech and finance.

This is what something that we are very fortunate to have with our support team.
I shall pass this on to Jack, I am sure it will make his day!

Saanut 5/5 tähteä

A very competent company that deliver…

A very competent company that deliver the right solutions to my company time and time again, have used them for over 30 years and would simply not use anyone else, there team are always at hand for problem solving and have never failed to find a solution, there prices are very competitive and good value for money.

23. helmikuuta 2024
Oma-aloitteinen arvostelu
Motor Trade Technologies-logo

Vastaus yritykseltä Motor Trade Technologies

Thank you Alison! We really appreciate you taking the time to write a review. It is always a pleasure working with you, here's to 30 more years!

Saanut 5/5 tähteä

Excellent

Really great Service provided by Jack Fowler & Abigail Frost. Nothing is to much trouble.

5. helmikuuta 2024
Oma-aloitteinen arvostelu
Motor Trade Technologies-logo

Vastaus yritykseltä Motor Trade Technologies

Thank you, we are very proud of the way our team work with our customers! Rest assured we will be passing this on to Jack & Abigail.

Saanut 4/5 tähteä

The software is really good

The software is really good, It works well. Been using it for over a year now. Support is fantastic and really helpful. Only reason not to get a five star review is bug fixes/changes are very slow to happen. They seem to go into a black hole. We have one very simple issue about not being able to copy and paste part numbers thats been outstanding for months and months. It’s really annoying

23. helmikuuta 2024
Oma-aloitteinen arvostelu
Motor Trade Technologies-logo

Vastaus yritykseltä Motor Trade Technologies

Thank you Thomas, we appreciate you taking the time to write a review and are pleased you continue to have a good experience with our software and support services.

Please don’t feel we have forgotten your request, rest assured your issue is in our development log and will be considered for selection by our development team when planning our future updates.

On average, we release a standard update to AutoInTouch once per month and with 1200 users of AutoInTouch I am sure you can understand we have a significant volume of requests, with priority being given to the most frequently requested features from our users.

Please feel free to contact our technical team for further information, and we will strive to continue providing the high levels of support you have become accustomed to!

Saanut 5/5 tähteä

Jack Fowler is great.

Jack Fowler is great.
Since first trying the demo, Jack has been brillaint. Solving our issues extracting our data and working with us to make the most of the software. Jack is always pleasure to speak to and nothing is too much trouble.

22. helmikuuta 2024
Oma-aloitteinen arvostelu
Motor Trade Technologies-logo

Vastaus yritykseltä Motor Trade Technologies

Thank you, we couldn't agree more! We always feel its such a benefit to have continuity with B2B relationships.

Even with such a knowledgeable support team, having a familiar voice on the phone always helps.

I cant wait to let Jack know how happy you are with his service.

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