MTR Group Limited Arvostelua 213

I was upset after reading all the negative reviews. I honestly thought ‘oh well no way am I going to get the money promised for my IPhone’. I posted my phone on the Friday and an email was sent this morning Tuesday stating received. This afternoon the transaction completed and the promised money is in my bank account .
I can only speak from my experience but I am happy.

In spite of negative reviews I had an excellent experience with this company. I noticed them on Very. Contacted about a trade in heard back almost immediately with a quote I was very happy with.
Postage Label was attached to in my email from them.

On the day my item was delivered to them I had confirmation of item received within the hour. Within two hours the company confirmed the quoted amount of money would be paid into my bank account....and it was.

Can't fault them at all

Stay away. Offered me £600 for a Macbook but when they got it they sent me a pic stating it was faulty due to a creased charger. Now the prove was £90.
I'm fuming that I fell for it. Very recommended them. They need to stop as people are being scammed.

I got a confirmation saying that they received my device and will process on the same day.
I waited 1 day, 2 days. Sent them a question. No answer. Waited for another day. No answer. And then after 7 days, this scammer told me that I am a fraud and they will not dealing with me. My phone is gone with this scam!

“We are aware of these fraudulent order's and we urge you to stop placing future order's as we have created a report with your behaviour and we will be reporting this accordingly”.

I urge Samsung to stop using this scam company.

I am gutted!!

Sent my Samsung in perfect condition offered me £230 for it and within me sending it on Tuesday to them getting it on Thursday the screen and back has come away and offered me £30... I don't think so !! Something very dodgey... I rang and they said it was the battery to big for the phone... oh but for the past 2 years its been fine. What an absolute con!! I have asked for the phone back and declined the offer so let's see what state it comes back in. I am gutted and feel taken advantage of !!!

UPDATE
I have had the phone returned to me and its absolutely fine. There is nothing at all wrong with it so I feel they must have used a photo of a different phone!!

The situation:

I recently bought a new phone from Samsung taking a trade in deal. I didn't really want another Samsung phone as my 9 month old one stopped charging via the cable and only charged via a wireless charger which was slow and a bit of a pain in the backside. I nearly returned it under warranty but then discovered they have to be wiped when they're sent for repair and while a bit lazy of me transferring banking apps and so on would have been a pain in backside so lived with it.

Fast forward to today and I got an email saying

Since we have not received your old trade-in device within the given time frame (or you have decided to keep it), the special offer on your new Galaxy device is now invalid. This means there is a fee of £330.00 to pay to reimburse the discount you received when purchasing your new device.Please use the link below to pay this fee now.

I questioned this as I have proof of postage.

They then replied:

'The reason you have received a payment request is because you received promotion discount of £550 for Galaxy S22 Ultra 5G - 256GB but you sent A51 which you would only have received discount of £220 the difference is required to complete your order.'

That's weird it's surely one or the other? I'm guilty of neither.

It's a bit convenient for Samsung as I'm now outside of the 14 day cooling off period to return the new device. I called customer services and said I'll return the new device and take my old one back but said I can't do either.

I took photos and videos of the packaging, proof of purchase of the S22 I sent them. A couple of weeks later they sent a video of them unpacking an A51 I've never owned. There's nothing else you can do to cover yourself.

Eventually locked my new device. I'm taking them to small claims court. I'll never buy another Samsung product as long as I live.

They emailed me saying they were posting my order. I never placed an order, never dealt with them yet that had my details and debit card number.
BEWARE

They are used by samsung for trade ins. Prepaid label had incorrect address according to Royal Mail. The item now lost and MTR rather than admitting liability blocked my S23 Ultra.

If using samsung for new purchases then avoid trade ins and sell your phone elsewhere.

found this company through Very after looking at new phones. Although I didn’t get the phone through very, this company offered more than the general trade in price. Received the return bag on Thursday, used a more substantial packaging and returned in the bag provided and paid for the dearer postage to ensure it was covered if lost.
They received it Monday and by Tuesday afternoon the money was in my account for the full amount.
No problems, hassle free service. Would use again.

Despite the fact screen burn is a common issue in all phones they expect the customer to pay to fix it and then give useless advice on how to avoid it rather then admit that its a fault with all oled screens. The fact multiple people have had the same issue but are all being asked to pay different prices just shows the scam for what it is and as many have stated , the problems weren't there before the trade in. The fact samsung uses this company just shows a lack of respect for the customer and the avoidance of stating how the trade ins work in detail and expecting customers to spend upwards of £25 to fix their trade in within 72 hours is disgusting.

Well upon reading a lot of bad reviews about MTR on a lot ot different platforms i was expecting the absolute worst when trading in my old phone! I contacted them before hand and they reassured me that as long as the terms and conditions are followed there are not any issues. I promptly sent my phone and the trade in has been completed today, about a week later. So far it has been a simple process, will update this review however if anything crops up! Contact them beforehand is my advice and tell them of any concerns.

Like lots of other people here MTR have also tried to get money out of me. Sent my perfectly fine S20+ as part of trade in deal and even after having it checked in Samsung store where I wanted to see if the deal was better than online they said there were no issues with the phone....including no screen burn!!! MTR sent a poor quality picture of what they say is screen burn and wanted £75. I paid only for convenience but Samsung definitely need to take note of the continued complaints about MTR and do something about it....it's their reputation that's being hurt.

handset was in perfect condition (bearing in mind in was a cheapo phone sent in on a 20 quid trade in, hardly the latest tech) and was sent photos claiming the back was coming off (which it wasn't when I sent it in) and they offered me £3. Asked for it to be returned so I'll just donate it to charity. Also worth bearing in mind the phone was sent in it's protective flip wallet so transit damage that would cause the frame to separate from the back in unlikely.

I dont understand why Samsung use them for trade in program. I sent them a warranty repaired Fold 3 for trade in. I checked it and tested it before sending it and guess what they claim that the internal screen is cracked. Sent me a photo of a fully working screen. I just paid the £150 access because I didn't want any headaches but I don't think I will ever be using them or Samsung again.

My trade-in phone had one minor scratch and MTR took pictures of damage that wasn't there before of a lifted screen offf the phone. No way of discussing or proving to them otherwise. And suspicious greater damage on the trade-in screen

Very careful with MRT group and not trust them.

Well I wish I had read reviews here , I sent them my Samsung note 20 in good condition was told 280 if good , wow best price ,
Then the inevitable blob on screen a fuzzy photo of a thumb , take 50 , got my phone back took it to a very reputable phone shop who do repairs what they on about it’s fine ,
So stay away try cex much better .
These companies should be avoided

I read the horror stories and was losing my mind having just traded a mint S20 5G as part of my S23 Ultra Purchase so imagine my despair last week all of a sudden getting the dreaded 'lock' message if my trade in wasn't completed. I checked Royal Mail tracking and my phone had left the post office in 1st March and landed at RM Superhub 5 days later (already rubbish given its a 48 hour pre payment label) then it never moved. RM were useless so after some email tennis with MTR I ended up calling them (and have a couple of times) and spoken to Hamish, Juliette and Julie who advised of the current situation, a slight backlog of stopping 'lock' messages and that they had raised a 'missing' claim with RM to sort. Just within the last hour the 'lock' message has disappeared and all seems in order. I have to give MTR some credit amongst all these crap reviews. The 3 people I spoke to were all polite, helpful and simply asked for a little patience and all is now sorted! Instead of getting all mad, maybe give them a call (and be courteous much as you may be fuming as NOBODY likes a Karen 🤣) and have some patience

A few months ago, I purchased a pre-loved, grade A condition iPhone from Very, boy I wish I hadn’t. The phone never worked that well from the beginning then just stopped working. I contacted Very who told me I was to send the phone to the supplier the MTR group (I had never even heard of them). These people never advised me what was going on and just sent me a new phone to replace my existing one. Well this phone is just as rubbish as the first and doesn’t work properly either! I purchased the phone in good faith via Very, I was not expecting to have to deal with a different company so my poor review is for both the MTR group and VERY. I am NOT a happy customer.

Screen burn scam by samsung.com using this cowboy outfit to scam people
Last samsung I buy