M&T Bank Arvostelua 

After banking with them for 20 years, they were no help when I needed them. Despite having a great credit rating and continually being called a valued customer.

My experience deserves ZERO stars. As a first-time homebuyer, I was forced to use Corelogic through M&T Bank's program, and it's been disastrous. Just two months into my mortgage, they incorrectly disbursed funds from my escrow account, creating a significant shortage. This error skyrocketed my monthly payment by $653.19, a 28% increase.

My mortgage, initially 50% of my income (what M&T needed to approve me), is now an unsustainable 78% because I effectively paid a year of escrow in advance, only for them to mismanage it. Now, I'm forced to pay my entire second year's portion upfront. Money that I could make more money with or at least the current interest rate.
Despite their mistake, Corelogic or M&T has offered zero support or communication, leaving me stuck paying a mortgage that jumped from $2,200 to $3,000. My attorney and Corelogic's own data confirmed this was due to their error, not a home reassessment or tax change.

Avoid Corelogic and M&T Bank's first-time homebuyer program at all costs.

I closed my business account because of unnecessary and unreasonable fees. The bank wrote me checks made out to the business and then refused to cash the checks because they said business checks cannot be cashed. They are really incompetent.
I am following up with an update. A few days later - after I filed a BBB complaint - the Bank figured out how to give me my money back. I'm keeping the rating at 2 stars, which I think is quite generous.

shady bank with shady practices and tons of fees, horrible customer service and awful banking system

Worst bank ever. Someone tried to cash a check in my name and they flagged it and closed my account and kept my social security check without even telling me. M&T shouldn’t be illegal. This happened to a friend of mine too. Stay far away from them. Please save your friends and family from this horrid ‘bank’ too.

I have banked with M&T for 35 years. Until this week, I had 3 personal accounts and 3 business accounts, one of which was a business credit card. A few weeks ago, I reported my business credit card was lost/stolen and was issued a new one (1st time). Then my business checking and savings accounts were closed without notice. This caused several accounts on autopay to go unpaid. I went into the branch to open new accounts. Today, I tried to use my business credit card and discovered that it was also closed. After 37 minutes on the phone with the call center, I still have no answers. For reference, I do not move large sums of money, I have a credit score in the upper 700s, and none of my credit cards have ever been anywhere near the limit. Avoid M&T.

My husband was out of work for over a year due to cancer. Because of this our income had been lowered, but we still managed to maintain paying our mortgage, although it was late and we were incurring late fees. Something that we know will be tacked onto the end of our loan. However, today a gentleman from a random vehicle walks up to my house and tapes with blue painters tape on my door an unsealed envelope. I opened the envelope and is a piece of paper that’s not even cut properly. It looks like a five-year-old cut it crooked. It says urgent – call your mortgage company immediately. With a phone number. I googled the phone number and it is in fact M&T BANK. I go to customer service and explain how I wasn’t sure if this was a scam, but it seemed very odd that someone in a random car came up and taped what looked to be something involved in a scam to my door. The lady very rudely informed me that we have been late on our mortgage payment without contact them. Which is completely absurd. They had contacted us before, and I spoke with them and told them that we would make the payment as we could (although they may be a bit late) that we did not currently need assistance. Again, I am not in default. Everything is paid up currently although there is late fees. The lady at home owners assistance was extremely rude, and this in my eyes is extremely unprofessional. I have not received not one voicemail for them asking me to call. I also have their app and I did not receive one message asking for me to call, or even a letter sent in the mail. They send someone to tape what looks like a five-year-old cut note to my door. This is extremely unprofessional.

Horrible. You can’t do anything without them checking every single transaction and flagging as fraud deposits over certain account of money ($1000 is already a red flag to them). They close and freeze accounts without saying anything.

I had a house fire in October. The insurance paid out partial claim amount to my mortgage company M&T bank. The mortgage company only paid out 20% of the funds to complete repairs. At the time of the fire the house was in Forbearance. Those payment were paid in full in February. Instead of releasing funds being held to complete repairs they have instead attempted to foreclose claiming I am not making an effort to keep the house because I am not living in said house. Every inspection has been rejected by the mortgage company & inspection request closed because the mortgage company will not accept the inspection report at 50% complete. I now am facing living on the street because my insurance adjuster will not approve another extension for current living situation. All that is left is painting, floors, & kitchen/bathroom cabinets. The house was originally gutted to studs & slab. The mortgage company refuses to admit that the house is past 33% complete even after 2 inspections stating so. I have documentation from the inspection company that the mortgage company has rejected their reports & forced them to change the status of repairs. All repairs are now on hold with the contractor due to lack of funds. Flooring & paint is on the premises. Cabinets are at the contractor’s office. I have requested a supervisor from M&T bank to call me to no avail. I am told that no supervisor is on staff when I call. I have requested the resolution team to get involved to no avail. I tried reporting to BBB to now avail. My health is now at risk because I won’t be able to receive my specialty meds for CVID once I am forced out of current living situation. I have lost state aid due to not having my minor child in the home which dropped my family size. I am at risk of losing my insurance now. But yet the Mortgage company still refuses to release funds to complete repairs. I desperately need someone to step in. The mortgage company has also not been on the premises to review the property but yet they reject inspection reports.

They suck. They keep flagging any transaction over several hundred as suspicious and won't let the purchase go through.

will not accept my payment They're trying to steal my property we need to file a class action lawsuit against them any one else having this issue we need to contact a lawyer

I honestly don’t even want to give them 1 star, very very poor service. I would not recommend at all!! Bank with another company, the customer service is the worst I have received from any bank, there seems to be no management for resolving issues.

M&T doesn’t allow for advanced payment
toward the principal balance on loans.
Their software is misleading as to due
dates on loans and conflicts with their
ability to accept payments toward the
Principal balance on a loan.

I am trying to get a HELOC. I send the info and get told it's not there. Finally I get the notice that I'm ready to schedule the closing. But nope. More paperwork. Then my contact was out for the day. Then they can't schedule within the next 4 days because their notary doesn't come in regularly. And leaves at 3. Such poor service. I should have gone with my other bank.

The worst customer service. I was told by Flagstar that my account was sold to M&T. The cocky doodle dude that answers the phone was quick to say I was transferred. He spoke fast as hell and expected someone to understand. Told me what I couldn't pay over the phone. And then proceeded to speak about everything but what I called for. I hate it here.

Waiting time to talk to a banker? One hour!!!!
Terrible experience today
Seems to be getting worse and worse

I was a customer of peoples bank at least 20 years, then it was acquired by M&T, and I’ve had so many problems that I’ve never experienced. I’ve worked in banking and I’m 50 years old, I told that and everything to a rep in Fairfield branch today, who was helpful, but I’m so done with this bank. Never dealt with this crap.
1. There have been times when I’ve had problems with my automatic draft to pay my auto insurance. Once I was paid $2K on 17th of the month, first draft to hit account posted that day and 2 weeks later I was told insurance would cancel, never paid.
2. I have a $500 line of credit, rolled over from peoples. They always paid it down as soon as my payroll hit. M&T has told me all random ridiculous things, like they won’t pay it down without authorization, I have to request it, they’ve taken random money out to apply to the credit line. I’ve called because I didn’t recognize w/d amounts that they took. No problem, but decide what the real process is though. Seems they don’t care about honesty, just trying to screw their customers over with interest.
3. Today I was told there’s a regular draft on the LOC and it wasn’t able to be taken in 5 months. My bank accepts my payroll every 2 weeks, gets my deposit, then reports me to collections over $129? Really? After I’ve made $25000 in payroll deposits in 5 months?
4. You can’t get cash from a card in the bank if you need to, they don’t do it, that’s a minimal problem.
5. Family in Ffld receiving pension payments from Europe needed 8 months to resolve disrupted wire transfers after the conversion. Eight months of pension bounced back to Europe.
6. I agree with other posters, it’s bizarre to wait so long on transactions, it’s not 1989, you shouldn’t have to wait days for holds etc. Totally random order of transactions that hit the account.
7. There’s really no relationship with a bank that screws you over and does shady shit. Why stay?
I truly feel that there are things that the Ct banking commission should look into and I’ll contact Tong too. Every location has a 2.0 star or lower rating from reviewers. That should be a sign that something is really wrong. I don’t do online banking, sounds like I should thank my stars…seems a nightmare.

Before M&T bank I was a member of People’s United bank which I liked very much and had never had any issues with. Since M&T has bought People’s United I have had nothing but trouble. The banking app and website constantly crash and I am unable to check my balance, make transfers, online deposits, etc. I have auto payments set up to transfer from my bank to my car loan and they have had issues where my payment doesn’t get sent for a week or two after it is due. Sometimes they follow up with an apology email but never any compensation for late fees/extra interest. This next issue may be more of a location specific problem but the two branches near me have issues with the ATMs quite frequently. I work nights and depend on being able to deposit my tips after work to pay my bills which means I have to use the ATM deposit feature since banks aren’t open. On so many occasions the ATM will take my money and once it gets to the final step says there is some sort of issue and returns my money. The debit cards are the ugliest shade of lime/booger green I have ever seen. They say they have a feature to order a custom card but this feature doesn’t work on the app or website, it just causes it to crash and reload. My checking account has been hacked 3 times in the last 18 months. Two out of the three times the customer service was rude and dismissive. Every time my account is hacked, it is done so online and all they do to remedy it is send me a new card. This most recent time they changed my PIN number without asking me, I had to find out through mail that they changed it. Please save yourself the stress and aggravation and use literally any other bank!

I have a RV loan through M&T and I pay online. It literally takes 4 days for them to process the payment. 4 DAYS!!! ONLINE!!
Even if you schedule it ahead of time, 4 DAYS like it's 1980 and I wrote a check.

I had a loan through M&T Bank and, after years of diligent saving, was finally in a position to pay it off early. However, the bank made it intentionally impossible for me to do so. Every attempt I made to settle the balance was met with roadblocks, evasive customer service, and bureaucratic red tape designed to keep me trapped in debt.

It wasn’t until I involved a lawyer that I discovered the real reason behind their tactics—hidden in the fine print was a staggering $20,000 early payment penalty. This was never made clear at the outset, and their representatives conveniently failed to mention it when I inquired about my payoff amount.

M&T Bank’s predatory lending practices are nothing short of deceitful. They actively punish responsible borrowers who try to pay off their debts. If you value transparency, fairness, and financial freedom, steer clear of this bank!