MOYOU Arvostelua 348

Vastaus yritykseltä MOYOU

10. huhtik. 2026

Hi Claire

Thank you for getting in touch and leaving your review.
You sent an email to us on the 5th of April in regards to your order 309359.

"Hello Claire,

Thank you for reaching out and sharing your experience with us. I’m sorry to hear that the Mulled Wine and Rusty Red sets did not meet your expectations. I understand how disappointing this must be, especially after following the instructions carefully.

To resolve this, would you prefer a replacement for the faulty items, or would you like a refund instead? Please let me know your preference, and I will ensure it is handled promptly.

Thank you for your patience and understanding.

Best regards,
Julie A
MoYou London Support Team"

You responded to this email with a request of a refund and since then our team has refunded you for both items.
The refund can take 3-5 working days to appear in your account.

We hope you can consider your once star review and please check all forms of email inboxing, including spam and junk.

We wish you all the best.
MoYou London

Vastaus yritykseltä MOYOU

10. huhtik. 2026

Hi Katie

Thank you so much for your amazing feedback—and for being such a loyal customer over the years! 😊

We’re so happy to hear the wraps continue to work so well for you and that they’ve become a go-to in your routine (we love a salon-quality result at home!).

I’m also really glad our team was able to help quickly with the defective set and get that sorted for you. I’ll be sure to pass your kind words on to Julie—she’ll be thrilled!

Thanks again for your continued support and for recommending us, it truly means a lot 💖

Vastaus yritykseltä MOYOU

10. huhtik. 2026

Hi Sam!

Thank you so much for your detailed and honest feedback—we really appreciate you taking the time to share your experience!

We’re so glad to hear how well the UV gel wraps have held up for you through such an active lifestyle—that’s amazing! And it’s lovely to know you’re getting so many compliments too 😊

You’ve also raised some really helpful points around designs and curing. You’re absolutely right that certain pigments (especially darker shades like black) can sometimes require a little extra care when curing, so your insight there is super valuable.

We’re pleased to hear our customer service team has been able to support you when needed, and we truly appreciate your feedback regarding nail condition as well. Proper prep and gentle removal are key, but we understand everyone’s experience can vary, so this is really useful for us to keep in mind.

Thanks again for your recommendation and for sharing both the positives and areas for improvement—it really helps us continue to grow!

Vastaus yritykseltä MOYOU

10. huhtik. 2026

Hi there,

Thank you so much for taking the time to share your experience, and for your continued support over the past three years—it really means a lot to us.

I’m really sorry to hear about the recent issues you’ve had with longevity, especially after previously having such great results. That’s understandably frustrating, particularly when it’s been happening across multiple sets.

As this isn’t the experience we’d expect, we’d really like to look into this further for you. There can sometimes be factors that affect wear time (such as application, prep, or curing), but given your experience with the product, it does sound like something we should review more closely.

If you’re happy to, please could you share your order details with us so we can investigate this properly and make things right for you?

We truly appreciate your feedback—it’s incredibly valuable and helps us continue to improve.

Vastaus yritykseltä MOYOU

9. huhtik. 2026

Hi Dez!

Thank you so much for taking the time to share such detailed feedback—we really appreciate it!

We’re so glad to hear you’ve consistently had good service from us, and that our team was able to quickly resolve the issue with your last order—that means a lot.

It’s great to hear you’re enjoying the nail polishes and plates too. You’re absolutely right—different pigments can perform slightly differently, and it can vary depending on the design. We love that you’re experimenting with new techniques as well!

Your feedback on the image sizes is really helpful, especially regarding wider or longer nails—we’ll be sure to pass this on to our team. And filling from the reverse can definitely take a bit of practice, but it sounds like you’re well on your way 😊

Thanks again for your support and for sharing your experience—it really helps us improve!

Vastaus yritykseltä MOYOU

9. huhtik. 2026

Obsessed—we love to hear it Holly! 😍

Thank you so much for your amazing feedback. We’re so glad you’re enjoying the wide choice of designs and getting such great wear out of the Gel Wraps—it really makes all the difference with the right application!

It’s fantastic to hear you’re loving the subscription too and finding it great value. Even better that you’re getting compliments and noticing your nails feeling stronger and longer—that’s such a win!

Thanks again for your support, it really means a lot 💖

Vastaus yritykseltä MOYOU

9. huhtik. 2026

Hi Michelle!

Love love love this—thank you so much! 😍

We’re so happy to hear you found them easy to use and that the sizing layout made things quicker (no one enjoys squinting at tiny numbers!). It’s amazing to know you’re getting that salon-quality look while saving time and money too.

And we couldn’t agree more—the colours are a big favourite of ours as well!

Thanks again for your lovely feedback, it really means a lot 💖

Vastaus yritykseltä MOYOU

Päivitetty 9. huhtik. 2026

Hiya Beverley!

Thank you so much for your lovely feedback! We’re so glad to hear you enjoyed the Sassy Punch wraps—such a gorgeous red ❤️

It’s great to know they applied easily and stayed put with no lifting, even better that you only changed them because you fancied a new colour! Your tip about adding a clear top coat is a great touch too—definitely helps give that extra glossy finish ✨

We really appreciate you taking the time to share your experience, and we’re so happy to hear you’d buy the shade again!

Vastaus yritykseltä MOYOU

9. huhtik. 2026

Thank you so much for your lovely message! 😊 We’re so happy to hear you’ve been ordering with us for a few years and that you’ve consistently had a fantastic experience.

Your continued support really means a lot to us—we’re so glad you’re loving everything!

Vastaus yritykseltä MOYOU

9. huhtik. 2026

Thank you so much for this amazing feedback Kerry! We’re thrilled to hear our gel strips are the best you’ve tried 😊

It’s great to know you’re finding the fit comfortable and that they’re lasting well—even through lots of washing up! That’s exactly what we aim for.

We really appreciate you taking the time to share your experience—it means a lot to us!

Vastaus yritykseltä MOYOU

9. huhtik. 2026

Hi Lisa,

Thank you so much for your lovely feedback! We’re so happy to hear you’re enjoying the designs, long-lasting wear, and speedy delivery 😊

It really means a lot to us that you also found our team helpful—your support and kind words are truly appreciated!

Vastaus yritykseltä MOYOU

9. huhtik. 2026

Hi Kat

So sorry to hear that the nails didn't last for you.
Please do contact our customer care team with your order number and we can best resolve this for you and hopefully make your experience here with us a positive one for you.

All the best

Vastaus yritykseltä MOYOU

9. huhtik. 2026

Hi Laura

I hope you are well. I have had a look back at your correspondence with us via email and can see that your first email query was sent to us on the 2nd of April. The team responded on the same day cross referencing your address and the timeline of your order delivery, as the order was dispatched.

"Hello Laura,

Thank you for reaching out to us regarding your order #309504. I understand your concern about the delay, and I apologise for any inconvenience this may have caused.

Your order was placed on the 25th of March 2026, and it was expected to be delivered by the 1st of April 2026. However, it appears that there has been a delay in the dispatch process, and I sincerely apologise for this oversight.

if your order does not arrive by Tuesday please do let me know and I will reship this for you.

Thank you for your patience and understanding. If you have any more questions or need further assistance, please feel free to contact me."

From that we have hd no response as of yet. However I can see two new forms of communication from you via Instagram and a second email.

Lets continue communication via email and get your order reshipped out to you once we get a confirmation on your address.

We would also like it if you could reconsider your 2 star review, as we have communicated with you and of course will do everything to ensure your order arrives.

Vastaus yritykseltä MOYOU

7. huhtik. 2026

Thank you so much for your lovely feedback 🤍 We’re so pleased to hear you were pleasantly surprised by how long they last and that you’re enjoying the patterns and designs.

We really appreciate your support 💅✨

Vastaus yritykseltä MOYOU

1. huhtik. 2026

Hi M Ali,

Thank you so much for taking the time to share your detailed feedback—we really appreciate it 💛

I’m glad to hear you found the wraps easy to apply and liked the overall look, but I’m sorry they weren’t the best fit for your nail size and didn’t last as expected.

For smaller nail beds, we do actually offer XS UV gel strips, which are specifically designed to give a better fit—especially for little fingers—without needing as much trimming. These may give you a much neater finish and help improve overall wear time too.

In terms of lifting and hair catching, this can sometimes happen if the wrap isn’t fully sealed at the edges, but we completely understand it can take a bit of trial and error to get the perfect application.

We really appreciate you giving them a try, and your feedback is super helpful for us to continue improving. Hopefully the XS range could be a better match for you if you decide to give us another go in the future ✨

Vastaus yritykseltä MOYOU

26. maalisk. 2026

Hi Jackie

Thank you so much for your lovely review 💛

We’re really sorry again for the initial delivery hiccup, but we’re so glad we were able to get that sorted for you and that your order reached you safely in the end!

It’s amazing to hear that you love the wraps—there’s nothing better than a first try turning into a new favourite 😍

Thanks again for your kind words and support, it truly means a lot to us. We can’t wait to have you back for your next set! ✨

Vastaus yritykseltä MOYOU

26. maalisk. 2026

Hi Mairi

Thank you so much for your feedback—we really appreciate you taking the time to share this, and I’m so glad to hear you loved the gel nail wraps for your special event 💛

A 2 star review would indicate that you were unhappy with the product or the service and I’m really sorry to hear how disappointed you were with the packaging. We completely understand your concerns, and you’re absolutely right to call this out. Sustainability is something we’re actively working on, and feedback like yours is incredibly valuable in helping us improve.

We do use protective layers to ensure products arrive in perfect condition, but we recognise that there’s more we can do to reduce unnecessary plastic and make more environmentally conscious choices. Our team is currently reviewing packaging options, including more recyclable and reduced-plastic alternatives.

If there is any further information, please reach out via email and we can discuss further. Your honest feedback—it genuinely helps shape improvements moving forward, and we really hope we can welcome you back in the future with a better overall experience. 💫

Vastaus yritykseltä MOYOU

23. maalisk. 2026

Thank you so much for your wonderful review 🤍 We’re delighted to hear you’re enjoying the quality of our products, quick delivery, and easy-to-use website.

It’s especially lovely to hear your kind words about our customer service — we’ll be sure to pass your thanks on to Julia! We’re so glad she was able to resolve your issue quickly and provide that reassurance.

We really appreciate your support and look forward to your next order 💅✨

Vastaus yritykseltä MOYOU

23. maalisk. 2026

Thank you so much for your lovely feedback 🤍 We’re really glad we could quickly resolve things for you and get a replacement you were happy with. It means a lot to hear you found our customer service friendly and efficient.

Thank you for your support 💅✨

Vastaus yritykseltä MOYOU

16. maalisk. 2026

Hi Helen

Thank you so much for taking the time to leave your feedback – it’s really helpful for us to hear about customers’ experiences.

I’m really pleased to hear that you were impressed with how long the nails lasted, although I’m sorry to hear that the sizing wasn’t quite the right fit for you. As everyone’s nail shape and size can vary, the wraps can sometimes require a little adjustment during application.

If a strip feels slightly too wide, it can usually be gently trimmed or filed down along the sides to better match your natural nail shape. We include multiple sizes in each set to try and accommodate as many nail shapes as possible, but we completely understand that they won’t be a perfect fit for everyone.

We really appreciate you sharing this feedback as it helps us continue improving our products. If you’d like any tips on sizing or application, please don’t hesitate to reach out — we’re always happy to help.

🤍