Move with Us Arvostelua 2 456

We only dealt with Kim Dickinson who was absolutely amazing! Very attentive and fast responding to me.

I will say, in the beginning, the communication and contact with move with us via the shared team line & info mail box was proving very hard to get through to, with no responses, or “promise of call backs” which never happened or no email replies, but, once Kim took over it was easier and smooth sailing.

The process was quick and happy with the customers service. Thanks to Lucie.

A very professional company!
My main contact was with Lisa Serralha.
She was always there for me. Answering my calls and offering support throughout the entire process. I was always kept up to date with everything. Incredibly professional.
I want to also mention Alex Brennecke and the entire team.. from start to finish they kept me informed. I can't thank you enough for such an incredible job.
Definitely 5 stars!!!

We were seeking to part exchange our property due to the slow market conditions at the moment, and MoveWithUs were employed by the home builder to do a report on our home.

The initial process was very quick, and comms were good. Estate agents attended within 24 hours, etc. Each time we phoned following the estate agent viewings no one answered the phone.

The final report showed a 10% difference (50K) in the expected sale price compared with similar properties they highlighted as having sold within a 0.5 mile radius, however there was no rational for this. Even in the market context the report was mathematically questionable based on the data the report itself provides. I understand their role is to drive prices down when buying but I’d expect this to be justified/evidenced.

The company asserts that the numbers must be valid as it uses independent estate agents valuations, but it gives different categories of valuation but doesn’t cover what questions it uses to establish these. One has a 30K difference assigned to ‘risk’ but this isn’t categorised….is it risk it won’t sell tomorrow…if so this should be made clear, as it’s not a reflection of value but a balance of value and specific market context (which is significant at the moment due to the interest rate rise).

There is a STC house in our area which took around 250+ days to sell, all others sit at about 35. The 250+ house is one of 6 listed in the report, with the report acknowledging these 6 are out of a possible 28 (sold and STC). The 250+ house is significantly different to our own, however the company used this house in the ‘average sale wait time’ calculation. I’m assuming they took a small sample size as despite this being an obvious anomaly we were assessed as having a 200+ day average wait to sell.

The report said we live on a steep hill…we don’t even live on a hill, and that our house is part of an estate…it’s not, it’s a one off built by itself. The contradictions are quite stark.

Likely an ok company if you have a home already expected to sell quickly, want to minimise personal hassle, and are happy taking a hit on the price. Regardless, I would suggest comparative research to provide confirmation of their review/analysis.

Beth Puxley has been absolutely excellent throughout the process. She has been clear, professional, and very prompt in all communication, always keeping me updated and explaining each step clearly. She was also incredibly helpful and efficient in progressing my offer quickly. From the moment I was informed that my offer had been accepted, it took only one day to receive the sales memorandum, which is a real credit to Beth and her proactive approach. Her friendly and supportive manner made the whole experience much smoother and far less stressful. I would highly recommend Beth Puxley to anyone buying or selling a property.

Very professional service and try their best to communicate and walk things through with you.

Milly Storey dealt with everything for me. Any questions she replied quickly or pointed me in the right direction. Nothing was ever too much. Never tried to over sell, always gave me options. I'm very grateful for her help.

Overall, the service was excellent! On occasions there was difficulty in getting in touch with them, and for this reason I gave four stars instead of five. I am thankful to Amber Stephenson for her time and effort.

Leanne Lane was very good at dealing with our request and very professional

Excellent, professional and very well informed service.
Ryan Pascoe was wonderful throughout.

Excellent service from Leanne Lane , good communication at all points of the journey

Amber Stephenson fromMove with us did a great job by communicating swiftly and politely.

Super efficient, polite and helpful team. We spoke with Lucie Pett and Maria Shahid who explained everything in detail that we would need. Thanks again!

Lucie was very quick in her response time - easy to understand and very helpful.

Carrie-Anne has been super prompt, informative and helpful in all of our correspondence

Compliance and due diligence have to be put up with but it's made easier when dealing with a friendly person like Amber Stephenson.

I was extremely impressed with the customer service provided by Millie. She was very friendly and incredibly helpful.

Many thanks,

Great attention to detail, making the whole business of selling my Mother’s house through probate much smoother and stress free, especially Milly Storey who saw us through the process

Move with Us are the company we are using to sell my late Aunt’s property. We have had help from many thoughtful and caring staff. To send my stepfather’s identification documents we had a very swift and helpful reply from Leanne Lane.
The other lady that has been very helpful and supportive is Sheri. She is our main contact. I would certainly recommend both of these staff members.