Motorpoint - Chingford Arvostelua 

After 15 mins or so of looking at the cars outside, I was approached by a member of the team, who suggested I go inside and sit at his desk. He asked what I was looking for, which I answered, and we looked at what the company had to offer on their website.

I asked for his opinion on the three makes I was interested in, but was told "it's up to you", which of course it is. Due to price, he widened the search to all makes, and I again sought some advice on what he would personally choose or recommend and again, he wasn't interested in sharing any thoughts or offering any advice. I asked if he'd heard any general feedback on certain makes since he works with cars everyday, but he merely said he's not a mechanic and I'd have to speak to someone else.

I confirmed with him that his advice is just that I look on the website at home, and he said yes. So I left. No attempt at all to help, or try to sell me a car. I have the cash, and fairly desperately need a new car, so I will go elsewhere.

"I had a great experience with Motorpoint. The BMW X1 Hybrid I bought had issues within a week, but they took it back promptly and provided a courtesy car while we sorted things out. They gave us the choice to either exchange for another car or get a full refund - really appreciated that flexibility.

We ended up exchanging it for another car, and the whole process was smooth thanks to Gokem, the sales representative. His professionalism and patience were top-notch.

Overall, a very positive experience with a company that stands behind its products."

I have never bought a vehicle from Motorpoint before so I did my research. I read some good reviews but also made sure I covered the bad reviews.
From my experience on the day of buying I can give nothing but praise. When first met at reception all people greeted me. I was able to look the car over at my own pace, then took for a test drive. Everything was good and I was pleased with the car. I the met Zeynep ( a young sales executive) to go through the buying process including a trade in for my old car. Zeynep was very professional but also made things easy and straightforward. She was honest and caring. I would certainly consider using in the future should I buy another car

Everything went well

I believed I was being treated with respect and that as an older lady, I'd be sold a roadworthy car, fully protected and ready to go.

Alas, I had to return the vehicle as the treatment and clean I'd paid a vast amount for, as well as the scratch reviews had not been completed. The window sills were green where the car had stood so long and the tyres cracked from also standing. I collected the car in the dark. I trusted that my new purchase was in perfect condition and in a condition and standard that the sales person would have wished too.

On return to Chingford, my car was recleaned and retreated. The few scratches were treated also. The tyres were not changed, even though two technicians at Motorpoint examined the tyres, stating they needed replacement. I was told, although cracked, they were legal and was told it wouldn't cost me much to replace, if I didn't like the way they looked.
In addition, I spotted after the sale, at home, my PX valuation had been reduced on the paperwork, yet not discussed with me.

This dealership left a sour taste in my mouth. At 1st I felt satisfied with my treatment, on the day of purchase. I felt it was a very efficient service. However, when I reviewed the problems with my car, the very next day in daylight, the solutions to my cars issues, seemed to fall into my lap. Advice... Collect your car in daylight only.

I currently have an issue with a car that I purchased less than 3 months ago. After calling the Warranty Claims line, I was informed that they cannot assist me they do not hold any details related to my car. It appears there was an 'error' somewhere and my car information was not passed across. So I currently have a £24k car sitting outside and am trying to work out how to get it fixed. Chingford Motorpoint - please do better!

An easy experience from start to finish.
just be sure if you do not want the extended warranty and research if you can the finance at a better interest rate. I did.
Renee at Chingford was helpful and friendly.
if i am buying another car it would be with Motorpoint

I have bought a few cars from Motorpoint. The process is easy and efficient. More importantly the cars are of great quality and the service provided is excellent.

Would really recommend motorpoint for your new car great sales staff and friendly also cars at reasonable prices no bulls**t from sales staff either.

I have purchased from Motorpoint before and always received fantastic service. This time was no different!

Raj was amazing, he explained everything and also tried to get me the best deal possible as I was part exchanging.
My parents are also looking at upgrading their car and will definitely go back to Motorpoint.

I brought my vehicle down to Motorpoint in Chingford, the staff were extremely helpful and gave me a great valuation on my car. Rashia helped me over the phone and did everything to ensure that the process was as smooth as possible, great service!

Very friendly and eager to help …I liked the fact that there was no pushy sale …. You can look and test drive and offered coffee and a place to sit and think about the cats you’ve seen

Top service got the car i wanted nik the salesman was extremely helpful he found the car i wanted that ticket all the boxes i asked for i would definitely buy again from motorpoint

We received very good service from beginning until the end Renee and nik were so helpful it made it very easy for us to buy our new car . I would recommend motorpoint to anyone.

Staff provided an excellent service, really helpful and knowledgeable. Made me feel very welcome. I will definitely use Motorpoint again 👍

I had a great experience buying my car from Motorpoint, and I’d especially like to thank Ibrahim Yusuf, the manager, for all his help. From start to finish, Ibrahim was professional, friendly, and extremely knowledgeable. He took the time to answer all my questions clearly and made sure I felt confident and comfortable with my decision.

He wasn’t pushy at all and genuinely wanted to make sure I found the right car for my needs. The whole process was smooth, well-organised, and stress-free thanks to his support and guidance.

I really appreciate the excellent customer service and would highly recommend Ibrahim Yusuf and Motorpoint to anyone looking to buy a car. Thank you again for making it such a positive experience!