MotoPress Arvostelua 660

I purchased the MotoPress Hotel Booking plugin for my B&B with 5 rooms, expecting it to help manage bookings across platforms like Booking.com.

The plugin does support iCalendar synchronization, but what is not clearly communicated is that this is not real-time synchronization. In practice, updates happen with delays (e.g. every 15 minutes), which creates a real risk of double bookings for multi-room properties.

For a small accommodation business, this limitation is critical and makes the plugin difficult to use reliably in a real-world environment. This important aspect should be much clearer before purchase.

In addition, when I raised my concerns and requested a refund, support was not helpful in finding a practical solution. Instead, the response focused mainly on why the refund would not be granted, rather than addressing the usability issue for my specific case.

While the plugin may work for very simple setups, I would not recommend it for properties that require reliable, near real-time synchronization across multiple booking platforms.

I believe more transparency about the limitations of iCalendar sync would help customers make a better-informed decision.

Merci à Eugène de l'équipe Motopress qui a su me guider pour la plateforme réservation, il a su résoudre tous mes problème avec une grande patience, très bon plugin de réservation et super équipe d'assistance !

You better PRAY that it can actually do what you want it to do. Because if not, there is NO REFUNDS. And when you say what you understood it could do, they RUDELY state that it never could and no refund can be given. This is the most WILD company I have ever seen. The only people who won't refund for something like this is someone who knows its terrible... Had so much hope for them, but the plugin is insanely slow, and doesn't do half of what you think it can do.

We have been using the Hotel booking plugin and other of their addons for 5 years and are very satisfied with the functionality and support provided.

The website continues to achieve between 40-50% direct bookings (other OTA channels the rest).

A recent improvement to the availability calendar with some custom CSS makes the availability calendar even better (due to our min stay being 2 nights) and Eugene provided this CSS for us. We simply had to copy and paste it. Excellent personal service and above and beyond what most other suppliers offer.

If you are considering a plugin which allows customers to book direct which is simple and easy to use; yet customisable to your own business needs, then we can wholeheartedly recommend MotoPress.

L'extension de réservation propose un rapport qualité / prix intéressant. L'équipe du support est joignable et coopérative. Il manque encore quelques fonctionnalités importantes pour passer un cap important mais elle répond déjà à pas mal de besoins.

I purchased a plugin from MotoPress and contacted their customer support via live chat. The experience was excellent — fast responses, clear explanations, and they genuinely worked to solve my issue.

They provided true 5-star support service. It’s rare to find a team this professional and helpful.

I highly recommend MotoPress to anyone looking for reliable products and outstanding customer care.

Very fast helpdesk, good initiatives; find a solution

I am already many years the client and am fully satisfied with the product-web site, and the customer service always answers in the fastest possible time and is carefully at your disposal until the query is resolved.

I have contacted MotoPress three times over the last few years for help. We have a unique application where we manage bunk bookings for a ski house with 60 bunks. Andre has helped me to customize Hotel Bookings to meet our unique needs. He is fast at responding and keeps working the issue until the customer is satisfied. He has also offered some very creative solutions that I would never have thought of.
THANK YOU ANDRE!

You know, I wanna support the little guy but not when customer service is this patronising.

They fail to see that their value is primarily in their cost when compared to Siteminder, Little Hotelier, etc.

Je suis Français, c'était compliqué au début car pas mal de chose en Anglais mais avec les traductions ça marche très bien.
Equipe à l'écoute qui mettent toute en œuvre pour améliorer leur plugin.
Hâte de recevoir de nouvelle mise à jour pour un plugin parfait.

Excellent plugin to use and very easy to setup.
The top thing is excellent customer support service.
Thanks to the team and especially Eugene from customer support. Best of luck team.

quick and accurate solutions.
Nice community

Top support, very friendly and always helpful. And fast. Thank you!

Booking Calendar didn't work out with what I was needing. From what I read on the site I though it could handle what I was looking for. It's not that I don't have the skills to implement this plugin, it's that it doesn't provide all functionality needed.

I bought within 30 days window and they could still not refund me on this, which is absurd. I'm not even going to use this plugin, I've deactivated / deleted it, and canceled my subscription. I'd think they would at least be able to refund it, given the time period.

Tried before bought, one thing you dont realise before purchase and is not mentioned on the FAQ’s is that you can only display up to one year of events. We launched our 2026 yearly event calendar in November 2025 thinking they would all show up, well they don’t. Just November to November, December 2026 wont show up. Support refused refund and falls back on the “free trial” excuse.. no biggee, it was $30. The aggravating element is the amount of time someone takes to try the free trial of products like this.
We are moving to Modern Tribe Events Planner, even the free product shows events for any amount of time in the future. We have several sites and are glad we did not purchase this product for other sites.

It does look good, and its cheap. Just now its limitations, if that is even possible, before buying. Maybe this review will save someone $30.

I run a tourist accommodation and use the MotoPress Hotel Booking plugin. I had a very technical issue with a multilingual plugin (TranslatePress) that was not translating email links correctly.

I want to give special thanks to Eugene White from the support team. He was incredibly patient, professional, and above all, honest. He didn't just give a standard policy answer (saying "we don't support that plugin"), but he analyzed the problem and technically explained the reason for the conflict.

His sincere and transparent technical opinion allowed me to understand the true cause (the need for "String Translation") and make the right decision, saving me hours of work and stress.

It is rare to find customer support that is this competent and willing to go the extra mile. Excellent!

Kind, professional, and fast, they solved my problem by making themselves available. Recommended.

I purchased a MotoPress plugin that was advertised as including a free trial, with the checkout page literally stating “Pay and start trial.” Naturally, I assumed this meant I could try the plugin risk-free and request a refund if it wasn’t suitable.

My assumption was completely reasonable — the “free trial” wording also appears on other pages within the same Hotel Booking plugin environment, which the plugin I purchased depends on. So when the checkout reinforced that message, I believed the same trial conditions applied across their connected products.

I realised within 24 hours that the plugin wouldn’t suit my needs and requested a refund right away. Instead of a professional or understanding response, I received dismissive, gaslighting replies from support. The representative twisted parts of my message, falsely claimed I hadn’t provided a reason for the refund (I clearly had), and replied in a defensive, accusatory tone rather than offering any genuine help.

It’s misleading to advertise a free trial when there is no trial at all, and it’s unethical to treat customers this way when the misunderstanding stems from their own marketing. Their support seems designed to wear you down rather than provide genuine assistance.

Warning to others: Be absolutely certain this plugin fits your exact needs before purchasing. Once they have your money, you’re unlikely to get any meaningful help or refund — even if their own checkout and related product pages give the impression of a free trial.