Metrol Springs Ltd Arvostelua 151

TrustScore 4.5/5 tähteä

4,3

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

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Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

Haven’t unpacked it yet but the packaging is all intact and delivery time was excellent. Same about the FedEx driver that decided to rearrange my drive to get out in his huge van, all the other driver... Näytä lisää

Saanut 2/5 tähteä

I purchased some inline ball joint ends, very small items and paid £7 for next day shipping, which was more expensive than the actual item and ordered well within their cut off time and they took 2 da... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

I reached out to this company 3 times by email to get some advice about gas springs for a Hymer Exsis, starting 11th October 2025. As I didn't get a reply or acknowledgement I gave them a 1... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

I wanted to fit a locking ‘T’ handle to the boot of my Watsonian sidecar in place of the simple quarter-turn key lock fitted as standard. There are plenty of chrome plated die-cast zinc handles out th... Näytä lisää

Yrityksen tiedot

  1. Jousitoimittaja
  2. Teollisuuskonsultti
  3. Teollisuusinsinööri
  4. Teollisuuslaitteiden toimittaja
  5. Valmistuspalvelu

Yrityksen kirjoittama

Metrol Motion Control is involved in all aspects of motion control within a wide range of industries and markets. The Metrol approach to motion control is to work with our customers to make sure they have the right solution, the product is designed and engineered to suit the application and the supply is organised, so stock and logistics deliver the product at the right time.


Yhteystiedot

4,3

Erinomainen

TrustScore 4.5/5 tähteä

151 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Ei ole aiemmin pyytänyt arvosteluja

Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa

On vastannut 100 %: iin saamistaan huonoista arvosteluista

Vastaa yleensä 1 viikon sisällä

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

Excellent Customer Sevice

Matt Duguid from Metrol Springs Ltd was a pleasure to work with. He provided guidance on what was required and made the whole experience painless.
A real example of customer service at it's best.

8. kesäkuuta 2023
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

1991 bmw boot struts

Very helpful explained how they work and struts work brilliant. Such a great team their very helpful and a great product

30. toukokuuta 2023
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Stainless steel gas strut as ordered

Stainless steel gas strut I ordered was great. Specification and delivery were superb. I was concerned about the tension adjustment but just carefully followed the instructions supplied and it was easy to get the pressure just right. Now got the strut in place and working perfectly. Thanks Metrol

30. toukokuuta 2023
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Excellent customer service

I broke a gas strut on my rock and roll bed, not being technically minded, I took a picture and sent it to customer services. Immediate response could not have been more helpful in identifying a suitable replacement (thanks Ryan). The strut arrived the next day and the camper was up and running. Excellent service all round.

15. toukokuuta 2023
Oma-aloitteinen arvostelu
Saanut 4/5 tähteä

It is a good product

It is a good product, does what it is designed for. Only problem we had was no instructions for its set up was included so had to call the company for support as we have never fitted these before . A short video on their web site demonstrating the set up would have been a big help.

25. toukokuuta 2023
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Good service

Very helpful on the phone and fast delivery of the strut which seems of good quality & is working well

12. toukokuuta 2023
Oma-aloitteinen arvostelu
Saanut 2/5 tähteä

Expensive shipping for the small items

I purchased some inline ball joint ends, very small items and paid £7 for next day shipping, which was more expensive than the actual item and ordered well within their cut off time and they took 2 days to arrive and not by DPD that was selected but by DX. Had to call them to find out why they hadn't arrived as initially no tracking number received. Items ok, over charged for shipping and didn't get the service paid for.

15. toukokuuta 2023
Oma-aloitteinen arvostelu
Metrol Springs Ltd-logo

Vastaus yritykseltä Metrol Springs Ltd

Hi there, thank you for taking the time to review your experience. Prior to completing your transaction the cost for the delivery service is clearly stated and is up to the customer whether they complete checkout or not. £6.95 delivery is the cheapest fee from our courier. I do apologise that the courier service was changed over, however sometimes for the benefit of the customer (and in-turn ourselves) we will change the courier service if it looks like there will be an issue having it delivered on time. Most commonly, this would be considered if the courier is late to collect goods from our dispatch dept. We are looking at a better way for customers to get their tracking information more timely, this will be implemented soon.

Saanut 5/5 tähteä

Great Service

Great product choice, good prices, super fast delivery and great after sales support if you need it.

15. toukokuuta 2023
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

I would highly recommend using Metrol …

I would highly recommend using Metrol it was so easy to get the correct gas struts using the online tool where all I had to do was put in my measurements and the sales advisor worked everything that was needed including correct struts & fittings. Plus they included a drawing of the measurements as to where to fit the struts, it made it easy for a novice that hadn’t fitted gas struts before

26. huhtikuuta 2023
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

great Quality product

All items came quickly and prompt, the struts are very good quality, used this company for years when we require gas struts for particular jobs. The Variable struts give us the flexibility to set the assisted pressure we require for the hatches we fit them to.

25. huhtikuuta 2023
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

I ordered hinges and was sent a date…

I ordered hinges and was sent a date they arrived 5 days late.i spoke to one of your guys as I couldn't see how they worked.i ended up driving 100 miles round trip to your factory and was told I had wrong hinges in the box .then waited 2 weeks for new ones fitted them and they only took door halfway in to cupboard .so sent back for bigger hinges and recieved new hinges but the silver closers were wrong again after a second trip to you I got sent another new set and was told I would get £80 .which is 50%back as a sorry.i still ain't recieved that.so after 2 wasted trips to you and buying the hinges I'm about £600 down .so can't offer much of a review

8. maaliskuuta 2023
Oma-aloitteinen arvostelu
Metrol Springs Ltd-logo

Vastaus yritykseltä Metrol Springs Ltd

Hi Rob, thank you for your feedback, we do apologise for the dimension discrepancy on the website. We do ask for customers to provide photographs of any issues they may be experiencing with our products in an attempt to rule out any quick fixes. In your case, a photograph would have made it fairly obvious to us that the hinges you had received were not the correct ones and we would have arranged replacements immediately. We do not ask customers to make special trips to our branch location in Northampton and in fact we don't have any service that would necessitate a trip to see us in person. The extended lead time you experienced in receiving replacements is down to availability of product from the manufacturer, we don't have any control over this unfortunately. We're not sure why you were promised 50% refund on an incorrect product you should have been refunded in full and we are looking into why this occurred now. I understand we have now shipped replacements to you on Accuride's premium "QuickShip" delivery programme but please do get in touch if you would like to discuss this further. Rest assured the issue has not been closed off our end and we are investigating the steps that led up to this.

Saanut 5/5 tähteä

Great New Platform

I have worked for Metrol for a number of years and this new E-Commerce platform has helped us internally, as well as customers, to find the correct products with the great amount of information available. Coupled with the live stock system, this helps customers save time not having to contact us directly!

11. huhtikuuta 2023
Oma-aloitteinen arvostelu

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