Morerooms Arvostelua 835

I booked the Novotel el-Borg in Cairo with this website. On check-in I was advised that the Novotel charges a premium city tax with bookings using morerooms. This has added $330 city tax to my 5 night stay. I am so shocked! If I had this clear information at the time of booking I would have avoided morerooms. Novotel tell me those clients that used booking.com would not have had to pay any city tax as this would have been included in their quote.

Great experience overall. Naomi was very helpful and quick to assist. Would definitely use again

Tried calling their 24/7 phone number but can't get through. It just repeats the same thing over and over "
we will connect you shortly" then hangs up.

How does someone get through to these people. Now I'm afraid I don't have a hotel reservation even though I have a Booking ID that was confirmed.

Avoid !!!

Offer great prices on the website , that draw you in. Book flights and then be told that the hotel is no longer accepting bookings , even though it is on their own website and numerous others .

I believe that the price was loaded in error and that its just easier to say that the hotel has stopped taking bookings .

When challenged get copy and paste emails that dont really help.

I need to remember if something looks too good to be true it probably is .

Luckily i had a back up and a few months to sort or i could have been in a right mess.

Ödemesini aylar öncesinden yaptığımız Charmillon Garden Aquapark Şarm El Şeyk otelinde check-in sabahı %70’ daha fazla ek ödeme istediler. Site sadece UK ve ABD vatandaşlarına hizmet verdiğini söyleyip Türk olduğumuz için ek ödemede arkamızda durmadı. Ancak sitede vatandaşlık belirtilen bir alan yok ve böyle bir ibare yok. Kullanım koşulları dahil olmak üzere hiçbir yerde bu fiyatların Türk vatandaşları için geçerli olmadığını belirten ifade de yok. Ek 754dolar verdiğimiz otelde aracı kuruluş olarak muhattap bulamamak ve illegal bir şekilde bu paranın bizden alınması ne yazık ki rezalat!!

This is an update to my previous review about More Rooms’ misleading booking practices.

After posting my initial review, they publicly responded on Trustpilot asking me to get in touch so they could “look into it further.” I followed up by email, hoping they might finally take the issue seriously, but unsurprisingly, their response was just more of the same scripted excuses and zero accountability.

They also offered nothing new, no compensation, no fair alternative, not even a list of current rates to show willingness to help. It was just a copy and paste version of everything they'd already said.

It’s now very clear that their public reply was just damage control, not a real attempt to resolve anything. They had no intention of helping, and continued to dismiss legitimate concerns by hiding behind vague statements about availability and policy.

Avoid More Rooms at all costs. Their booking process is misleading, their customer service is unhelpful, and their promises of resolution are hollow. This company cannot be trusted to honour bookings or treat customers fairly. Again I recommend you book directly with the hotel or use a reputable platform.

I am now going on 3 weeks waiting for Morerooms to refund me in the amount of $854.49. They provided me an incorrect price for a hotel stay, so the hotel was kind enough to cancel the reservation with no fees. The hotel confirmed with me that they refunded Morerooms for my stay even though it was Morerooms error, not theirs. I even copied the hotel manager on my correspondence. Morerooms has continued refuse my refund. So Morerooms took my money and also took the hotel refund, and I am out $854. DO NOT USE MOREROOMS. It is a scam!

Update 7/17/25:
On July 15,2025, I finally received a full refund from Morerooms for a reservation that had been canceled and refunded in full by the hotel the very night I arrived, 30 days prior. To get this refund, I had to send 20+emails and make numerous calls to Morerooms. It was only after Morerooms employee, Theo, saw the 2nd review on Trustpilot that the refund was issued, despite proof that the hotel had issued a full refund to Morerooms. I truly believe they were hoping I would just give up and let them keep the $854 they owed me.

After they finally issued the refund, they contacted me 6 times asking me to update my review on Trustpilot. Their refusal to help me during my actual vacation caused a great deal of chaos and put a bad spin on my time in Chicago. I had to find a different hotel and funds were very limited due to money being held by Morerooms for the first hotel that was canceled.

This entire ordeal could have been avoided if Morerooms had provided me with true pricing information on the hotels they offer their customers. It does not appear thay they update information when hotels change hands and the price discrepancy between what Morerooms promised and what the hotel actually charges was significant.

So, to sum up--credit where it is due: Theo at Morerooms worked to get me the refund I was due. However, for a month, all I got from Morerooms were canned responses "deeply regretting" my experience but no real help was given.

I will never use Morerooms again and would never recommend it to my friends.

Booked a hotel room in York for a weekend this month only to be told an hour later that the booking has been cancelled (have taken my money which they say I might not get back for 5 days) they say no rooms available, I have just been on Trivago, Kayak and Booking.com who have all got rooms available.

Had problem with confirmation email to start with after phone call to them Naomi corrected the issue and phoned back to check everything was now ok

Booked a room for a stay in Leeds
20 mins later had an email saying my choice was sold out and given opportunity to pay £20 or so for a different room and I accepted 20 mins later had another email saying that this room was sold out and I could pay £33 extra for a different room
I’m sure if you’re skint and need the cheapest room this might be the right company for you
If you’re like me and want a deal without all the hassle this company needs to be steered clear of
In the end got a call saying they would do the rate they first offered
More of a hotel auction than a hotel deal website
Stick with booking.com might be a few pounds more but easy and a lot less hassle

Ms. Amber assisted me with my request in a very nice manner. Thank you for all your help.

Just booked a fabulous hotel for my upcoming holiday with this company. Theo Slavic was extremely knowledgeable about the available choices for my required date that suited my budget. Theo also, very kindly, sent me replacement documents when I managed to lose the originals. Excellent service all round and I will definitely use this company for all my future bookings.

Amber Wilson was great! I appreciate all her help.

Prompt response from the support team - Naomi Green.
Excellent customer service

I would give them zero stars if I could. We booked a room with them but they never paid the hotel so we ended up paying twice. Have benn trying unsuccessfully to get a refund from them for months. Do Not Use!!!

Shockingly awful.

Tried to book a room, gave debit card details and thought all was fine.

15 minutes or so later received an email saying the room was not available anymore. Ok, these things happen and the refund was quick so not a huge deal.

Back to Trivago and yes, Morerooms have other rooms available so I choose another - only for the same thing to happen. I then contacted customer service.

Meanwhile I booked with another provider (exactly the same hotel, rooms, etc) at more or less the same price (although now including a breakfast which I didn't need but hey ho) and all weren't through perfectly.

I heard from Customer service who advised I clear my cache and cookies and out of interest I did but lo and behold, the rooms were still being advertised.

Anyway, absolutely rubbish - they should rename themselves "No Rooms" - why advertise something that isn't available and waste people's time.

Do yourself a favour and book with someone else.

Booked a room for my Vegas trip that has been advertised for quite some time. Booked it for the same night as the booking and received a call a couple hours later stating that the room was sold out and not available.

Should it have ended there, the same price and room is still available for booking on their website. This means others will fall under the same issue. Really deceptive business practices here. Will not give them another opportunity and would advise the same from people reading this.

In the process of making the booking the room we selected had sold out and so the Hotel did not confirm. Naomi Green from Morerooms was very helpful on the phone. She phoned the Hotel and organised another room with them so that we could complete our holiday. Very thankful to Naomi and the care that she showed us to sort out our issue. Thank you Naomi 👍

Wish Id seen these reviews before booking today. Absolutely unimpressed so far. I've made a full payment. Received 2 emails confirming hotel. But website says payment declined yet the money has gone from my account! Contacted the hotel direct. They have no booking under my name. I'm raging. Called morerooms who "assure" me the booking is made. Hotel tell me the system should immediately show the booking. More rooms - "the booking might take 24hrs to show" Utter disgrace its 2025 ffs.
IF this booking isn't live tomorrow I'm instructing my bank to charge back. Its as simple as that.

Finally after 3 hrs the booking is confirmed
I wont be suing this service again.

The hotel reservation problem was resolved with ease and comfort with Mrs. Rene sofer
Thanks for you