Moonpig Arvostelua 174

I received a damaged card sent by moonpig. I had requested it to be sent directly to me not the recipient. I noticed they just use an ordinary paper envelope now not the sturdy ones they used to use. It was probably due to this that the damage happened. Sometime between dispatch and receiving via postal system.
Problems began trying to navigate their chatbot and eventually was transferred to a real person via this chat bot.
They needed photographs of the damage, no problem I had already taken them. Sadly their website kept telling me the photos 'couldn't be sent' no reason given.
The advisor said the problem was me and my equipment. I stated 'I have never had a problem with any other company' moonpig gave no advice on how I could send the photo's to them via a different method. No, was the answer, I needed to sort myself out. They had my order number etc.
I pointed out that the fault lay with moonpig not my system. The chatbot system then timed me out.
No follow up email from moonpig with advice how to resolve this situation. Nothing.
I am concerned now for cards I have sent straight to recipients may also have been received damaged because I do not know how long moonpig have used these inadequate envelopes.
I shall be cancelling my account Moonpig Plus, I'll lose on it but I've already lost over £5 for a card which is unusable and I'm not prepared to risk losing more money with a company that uses 'victim blaming' instead of good customer service..

I ordered a large card with pics from my phone , I arrived with a black box under some of the black printed wording, soI rang up to ask what can I do as I hadn't spotted the black nuisance box an I was disappointed that moonpig hadn't edited it and should I do a new order, I was asked to wait while they got my card up on their screen an immediately they saw the problem and said no need to reorder they will send a new edited one. Yes it arrived but wasn't edited it was the exact same card again, I got onto them again and a different person called Nicola said it cant be edited I'd hav to do a new order but I needed the card that day , had they said this after the first card I would hav been sorted with a new order in time , but I ended up with no card for an important occasion

Ordered Birthday card and paid for Express Delivery came 2 days late ordered one now which is Priced at ten Euro when went to pay it went up to 16 Euro Rip off

Ordered a birthday card which didn't turn up in time for the person's birthday. Apparently it was delayed or lost in transit. Moonpig refused a refund and instead offered to resend the card. What is the point in a replacement when the person's birthday has already passed? It is also ridiculously difficult to be able to talk to an actual human- everything is automated reponses.

The card I ordered for my daughter in Hong Kong has not arrived.
It is now 2 weeks past the promised delivery date date.
I have posted to this address many times ( including with Moonpig ) without problem.
It’s not just “ non delivery “, they are impossible to contact to try and remedy or seek redress.
The Webchat is only a list of information and does not provide a “chat/ dialogue “ option.
I have spent money and Moonpig are the only people to benefit in this transaction.

AWFUL COMPANY WHO LIE.
paid extra for my daughter's card to arrive by 2nd Oct. Received email on 2nd saying delivered. Used tracking number on Royal mail which said no proof of delivery. Card never arrived and cost me £8. Moonpigs customer service is awful. Agent Emily disappeared mid chat and 45 mins later returned giving me 3 mins to reply. Won't refund DONT USE

Excellent service. Personalised and ordered card for next day delivery. Ordered at 6pm Friday evening, delivered by midday Saturday. Card was excellent quality too. Thank you Moonpig

Had to request a new card as previous one had no warning about not bending it and was forced into a letter box. Replacement produced but no new envelope! The prevous/original one is scrapped as folded/damaged. How stupid can you get! I've paid nearly £10 for a lousy service. Don't bother with this Company.

I just received my card from Moonpig and I was very disappointed to find the envelope open and damaged

I ordered 3 personalised birthday cards in Moonpig US and Canada paid 3 separate postage charges. then find out there was a Canada Post strike before my order. I put comments on trustpilot. The response was sorry the card you ordered is not in stock??? I will never order with this company again. Surely they should know when the country you are sending your cards to are experiencing a postal strike. I have asked for a refund but know I will not get one.

How amazing is this company! Well it would be if trying to pay for a card that they don't block you. So now after spending a hour working my way through the endless hurdles that Moonpig use to make shopping on their site a total nightmare. I eventually get to the payment section, only to find that I can't pay through paypal. So I return to baket to look for paypal. There it is that I can pay through paypal. But back to the payment section and more hurdles and again, no paypal. Then they BLOCK me. So I've given up and instead popped to the local shop, bought a card and posted it. Moon Pig like it's title is endless waste of time.

Ordered in plenty of time a gift and card and paid extra for faster/tracking postage for delivery on Monday 29 Sept. Today Wed 1 Oct package still not delivered. One very upset family member who thought we’d forgotten their birthday. Shocking service and can not deliver what they promise. Will NEVER use Moonpig again. Plus put through to 3 different customer service advisors who all seemed to ignore my query and send automated responses. Absolutely useless.

DO NOT USE - I stupidly pay for the yearly membership which up until now had been great. I sent a card using the express delivery and paid £6.50 with a selected delivery date of 25th September. It arrived 30th September. Customer service said it says they have up to 5 working days to deliver an express card - NOT EXPRESS. I requested the difference between the express and normal delivery back which is £5 but Dan on webchat refused repeatedly. I DID NOT RECIEVE WHAT I PAID FOR!!! Why would a upset a loyal customer with a real complaint over £5. Please pass this on to others, they do not deserve peoples business.

I paid for a birthday card to be sent and it didn’t arrive on time. A week later Moonpig dispatched another card, but that one was also delayed. I’m not sure what has changed in the company recently, but the service has become extremely unreliable. Really disappointed and I wouldn’t order again.

Ordered a card in good time for my daughter's 18th birthday. It didn't arrive and i was told by their online chat adviser to wait until 8pm Friday as the card 'could still arrive' It didn't. Her birthday was on Sunday. Saturday's adviser was useless. No card, no effort to make good. Just an offer to resend the card 'for free' (!!!) which would arrive Monday or Tuesday. Thanks for nothing Moonpig :(

Paid for first class delivery still no arrived on time this is the third time this has happened won’t bother again

Absolutely useless. WIll never use again. They deserve
To go bust

Ordered a card and balloon for my 3yr old granddaughter for her birthday. The DPD courier claimed they couldn’t deliver as there was no one in when there had been someone in all day (and a dog that likes to bark when anyone comes to the door) and offered to redeliver said card and balloon THREE DAYS later. Spoke to Moonpig who were supremely disinterested and did absolutely nothing to try and remedy the situation. They literally don’t care about their customers past taking their money.

Order number
25256S2TKFP

Paid for flowers and card , paid £7.99 for delivery day of choice , never arrived until the following day , why do I have to pay for delivery day of choice when it doesn’t even arrive ,
Would have been nice to told it wouldn’t be delivered on day of choice , even though we got email saying would be delivered

Don't ever use these if you want your card in time, avoid