Moonbun Arvostelua 

I ordered a number of items for my grandchildren from the site.
During the Pandemic, the delivery was horrible but Sara kept reassuring me that it's on the way. I was excited to finally receive my order and get it to my grandchildren and the fits we're great.

Moonbun is the worse company to order from. I ordered a baby stroller for my sister June 20, 2020 and I 've not received my item yet. I asked for a refund and moonbun told me in an email that I have to wait until my order arrive to return the item. Well, I don't think soo because every company must have a certain amount of days for a customer to get there item by delivery. Moonbun don't want to refund my account but Im taking further actions. They promised that my item will be delivered within 3-35 days from ordering. Horrible company to do business with. They gave me a tracking link but it's not telling me where my item is at. The link is bogus.

Wish I could give 0 stars! I don't know how they have such good reviews. The quality is horrible - patches and pockets are of cheapest material and all jagged and rough. Loose threads everywhere! And I ordered three outfits that were supposed to be for 3-6 month olds and the ones I received are huge (toddler age). I feel totally scammed!

I ordered 2 rompers from moonbun and they arrived at the expected time. They fit my daughter perfectly! The colors are great, she actually loves them ❤

I got three rompers for my grand daughter who is three and the are fantastic! Super cute in and washed up nicely 🥰🤩

It took a while for delivery, but my nieces loved what I bought for their babies! I just ordered a couple more items!
Pleased in Chicago

It took a while for the items to get delivered but it was very worth the wait. My daughter is adorable in the jumpers I bought her and we are so happy. Moonbun makes the cutest outfits for kids. I love them all!

I'm giving a 5 star review. I cannot say anything mean about a small company and let my review be the reason no one wants to buy from them. Even tho I feel I have a right to do so because of some things. I can say every email I sent to moonbun they got answered. They were very nice and apologetic. I did not know it was a small business. I don't know if this company has been in business very long and they haven't got the kinks out or couldn't handle the volume of orders they received. But I can say when my grand daughter's outfit's got to her. They were very cute. And she looked adorable in them. And that means a lot to this grammy.

Great customer service! Great quality clothing. Adorable! Shipping time I found to be faster then others. Very pleased 😀 I will definitely continue to shop here.

Although they took awhile to arrive, it was worth the wait. I am so pleased with my purchase of the high top colorful shoes for my granddaughter. She loves them and Have gotten so many compliments so I ordered 3 more pair in different colors! Have a brand new grandson so I bought an outfit for him as well. Will be shopping here in the future. Very pleased with my purchase.

Ordered two items May 1st, its now almost end of July and I still have nothing. 3 months! I have written and I kept getting the same old apology but no clothing. My granddaughter is now past the size I ordered.
I called Visa and they promptly credited me back. Problem solved. Bye but Moonbun. Never again.

Unless you want to wait three months on your items do NOT order from them!!! Their customer service is the only thing that’s okay somewhat good. I still haven’t received my 2nd item or my refund from when I ordered in May this is not acceptable! I will NEVER EVER EVER order from this company again I’m sticking to amazon!!

I bought two rompers for my granddaughter. Delivery was reasonable given that we were in the middle of the pandemic. She loves her rompers!

I ordered my items on 6/25/20. It is now 7/13/20 and I still haven’t received my items. Had I known my items would be coming from a different country I would not have purchased them.
Prior to my purchase, I searched shipping reviews and found no information about shipping from outside of the U.S.
Dear Moonbun Baby, please disclose to your customers that shipping could take 1-3 months without COVID delays and 4-6 months with the additional delays. My order was fulfilled out of in Shenzhen, China!
It takes too long coming from a different country!!!!! 😣
Never again will I order from this company!!!!

It took almost 3 months to receive my complete order! Never ordering from this place again!

Update: as you can see below it wasn’t a great first impression. Sara personally reached out to me and wanted to make things right. She dug in and made calls to find where my stuff was and once she figured it all out sent me an update and quickly resent the items along with a gift of a tree. She is part owner of this little company and truly wants everyone to have a great experience with them. I’m looking forward to the outfits for my little girl. If you are having issues with your shipping just send them a email and Sara will help you figure it all out.

I never received the item I ordered back in May, I get that Covid had some deal with shipping but we are now in July and I get the same answer from “Sara” I have asked for a refund and they keep giving me the same BS to wait. I’m over waiting and now would just like a refund or resend send the items I paid for that would be good customer service not sending me the same email over and over again. I’m just thankfully I didn’t buy more then I did. I have told all my friends not to order from them and I will keep telling people. Worst experience ever!

After missing one item from my order. Moonbun’s communication and customer service has been quick and helpful. Received my missing item too.

I have looked at this website and thought about ordering for awhile. I am so happy I finally did. My experience with them was amazing. The service and communication is excellent. I cannot wait to gift my granddaughter with her new jumper. Will be ordering again in the near future!

I was unsure about ordering a pram from this company as I hadn’t seen many reviews. I took the risk and I’m glad I did. My new pram is absolutely amazing and the service was incredible. Whenever I sent an email I had a reply within a few hours keeping me updated. Great service 100% recommend

Thank you

Bought this for my granddaughter. Worth the wait. Great fit and super cute! So happy that I bought 2 colors. My granddaughter LOVES it! 😃