Montford Co Arvostelua 

As this company will ignore valid return requests, you are forced to contact your bank and tell them the item is not as described because it does not match the images before you can get your money bank.

Ensure you do not pay to send the item back, and instead email montford and tell them that the item is available for them to collect or they can provide a pre-paid return label. if the item is not as described this should cover you and bank should refund you.

The item is very low quality, I sent an email 5 days back for refund but no response,

The shirt was cheap and nasty we received an electric blue button up shirt that had white stitching all over it instead of the exact same blue. Follow the return process have not heard anything. No email no reply and yet the goods have returned.
Do not trust this company, would love to give zero star

DO NOT AND I MEAN PLEASE DO NOT ORDER FROM THEM! They are a complete scam!!! Ordered a dark green “suit” from them for my partner for a wedding, and let me tell you it came after over a month of ordering it when promised 5-7 working days. AND IT CAME TURQUOISE! BROWN BUTTONS AND WRONG SIZING!!!!! I’m absolutely LIVID with them! We have a wedding soon and funds are now short as we trusted this company!

Het product is oke een paar schoenen alleen de totaal verkeerde maat 4 maten te groot dit heb verschillende malen kenbaar gemaakt om deze te ruilen voor maat 42 totaal geen reactie tot nu toe ook heb ook een voicemail in gesproken jammer is dat.
Nu zit ik met schoenen die te groot zijn.

I received the item on the morning of 24th May but unfortunately the wrong size has been sent. I ordered a medium and the item sent is a large.

Order for a green zip knit jumper.

Montford have not yet responded to rectify the issue even after 5 days of raising the issue via an email to their support email address.

Scam. Avoid at all costs. Poor quality products and to get refund you have to send back to CHINA!

Sizes were all over the place, quality is very disappointing and returns process is shocking, do not by from here unless you are sure you want the items or you will end up seriously out of pocket.

Ordered 2 pair of shoes by mistake ,messaged to cancel 1 pair straight away only to be told it was too late as the order had been processed so I could return one pair when they arrived,one pair arrived no refund for second pair,NO ANSWER TO MY MESSAGES and forget the phone because They just don’t answer ,AVOID AT ALL COSTS…..

Awful customer experience. Barely any communication, still no delivery date in sight and refusing to refund my order even though it hasn’t even had a ‘label created’ yet. Do not shop with this company. Really annoyed I didn’t check trust pilot before placing an order.

Like so many on here, I have ordered items which arrived in the wrong sizes. The quality is also rather appalling, with one shirt in particular feeling incredibly plastic.

I have gotten in touch with them to request a refund, and again like so many others was unsuccessful in this. They have initially responded asking me to provide photos of the items, then promptly blocked my email address and I am now unable to contact them again and I am stuck with unwanted bad quality items that I cannot return. I will be contacting the Consumer Ombudsman.

The most shocking online retailer I have ever purchased from. They pose as a company based in the Netherlands but all returns go to China, and my parcel has been stuck in China customs for almost 3 weeks! I am still waiting for it to be released and my refund to be processed. Never ever again. Don’t buy from this website.

Montford Co's website promises quick and hassle free returns, no questions asked. That is deceptive. They fail to indicate that to return a product to them, it would have to be shipped to an address in China. The shipping fees from the US to China are very expensive, and the customer also has to pay customs fees. The returned shipping cost would be nearly 73% of the cost of the dress I purchased from them.

Do not do business with this deceptive company. Their products may appear relatively cheap to buy, but are expensive to return. The customer is the loser when shopping with them.

Product arrived within a reasonable timeframe, having shipped from NL, and is of a reasonable quality considering the price paid. However the sizing is off. I ordered a men's size 7 UK, but the product is about 1 inch too long like a size 8 or 8.5 UK. I emailed to request a replacement at midday today, but have yet to receive a response (currently 9pm). Hoping their customer success resolves the matter promptly.

I should have come to check reviews before ordering from this company since it seems that many people have had the same issue.
My daughter ordered a couple of dresses, they looked nice in the photo but are such a horribly cheap and syntethic material and poor fit - we then did a Google Lens search and found the exact same dresses on Shein and AliExpress for a third of the price.

Return is also a nightmare, they make it sound like it's so easy on the website, including listing a company address in the Netherlands - however when we contacted them to return the dresses we were told we would need to ship them to China and cover all postage and any custom fees.

Complete scam of a company, avoid - at least Shein has better customer service and return process.

This company is a scam. Do not order from them.

I am absolutely furious! I wish I had seen these reviews before wasting my money. I ordered two dresses, and not only did they take forever to arrive, they sent me the wrong size! When I reached out to return them, they had the audacity to claim they intentionally send a larger size because of customer feedback. And then they expected me to pay to send them back! I specifically ordered that size for a reason, and they just sent a different one without even checking. It’s completely ridiculous! I ended up giving up on getting a proper refund or having them cover the postage, and I was forced to accept a pitifully small percentage back.

This is nothing short of a scam! They send you the wrong item and then charge you to return it. I bet most people just give up like I did and eat the loss. It’s infuriating!

* the quality of the dress alone, is enough to leave an 1 star

Having received a lovely looking pair of shoes from Holland. Sadly they didn't fit.But instead of being able to return them to Holland you have to send them to CHINA!! That means you have to pay a lot for postage and customs. It takes ages to get ANY money from China. Don't buy from this company

They were very quick to resolve my issue, Well done!

Please do not use this company.
The XL clothes I bought came too small that even my 11 year niece couldn't get into them. They also were extremely poor quality, bad stitching and tbh like rejects from Shein ! It made Shein look like Gucci !
They then refused to send My return label and you have to post to china, even though the company is registered under The Netherlands.
Then on disputing this they start bargaining with you, saying keep the stuff and we will give you 50% back. Completely wrong and completely against any trading standards.
It's just been a headache.