Mondressy Arvostelua 5

As not used this company before I checked the returns policy and as a uk site was assured and ordered a dress. On arrival I was not happy with the quality and wanted to return. The company tried to stop me returning due to ‘the complicated’ return process, offering me discounts etc on future orders, but also suggested I took it to a dressmaker to fix what I wasn’t happy with!! I proceeded with the return and that’s when I got the address and they were based in china not the uk. I was told they would remove a restocking fee of approx 30% of the cost but I still went ahead. I sent it tracked via Royal Mail, took evidence of the address on the package label and guess what! Address not found so the dress returned back to me. The address appeared in google maps but I suspect the company are not based there….They blamed the deliverer for not finding them. I had to raise a dispute with my credit card company to get my money back. It was a long protracted experience with many AI generated emails. I would not recommend and will always use companies I trust to buy online goods who don’t scam you and accept returns on a no buy no fee basis.

If there was an option to give zero stars for this company I would. As lovely as the dresses may be, they scam you out of a lot of money. There is not a store to go in to, to try items on so the only option is to buy them first then try them on at home. The issues are with the returns if they don’t fit or you don’t like them. Not only does the customer have to pay a substantial amount to return them to Hong Kong , but they then deduct a large percentage off your refund as a “restocking fee”. If you opt for custom sizing you cannot return the item at all. The options are to keep them will a small discounted refund, or return them at a ridiculous loss. I am out of pocket nearly £100 for two dresses that don’t fit that I now have to keep as it is the cheaper option. It’s been a horrible shopping experience and I would not recommend anyone to shop at Mondressy unless you are 100% certain you will want to keep the item/s.

I ordered 3 outfits for my daughter’s wedding in August. Unfortunately items were not as expected & required return.
I contacted Mondressy service department, was informed of the policy & return address was provided - in HONG KONG!
I was aware of the 36% restocking fee but as my order was over £500 the refund was worth returning the goods for.
I paid over £90 for the Royal Mail tracking service for retuning parcels to endure parcels were returned safely.
The parcels have been retuned to me today with ‘person not known’ sticker on all 3 parcels! I am now nearly £600 out of pocket due to the appalling returns policy.
AVOID THIS COMPANY!

Very disappointed ☹️. I ordered a women’s trouser suit for an upcoming wedding thinking this is a uk based company which is not true.
Order placed 5th March, arrived April 1st. (After a number of email enquiries). It is not true to size and the pants are badly made with the side zip too far back and the front seam is off centre, making them unwearable.
Sadly, I have read the very negative reviews on returns too late.
I am hoping that my review will prevent others making the same mistake.
Although the quality of the product is good it is irrelevant as the item cannot be worn.
I would not recommend ordering for a special occasion from this site.

Order trousers suit. Quality very poor. Wrong size.Costs £137.39 wanted to send it back. Offered some money to keep it just 30% not total amount minus postage. However, after quite a few emails, which I can say they answered promptly, tried to get me to keep order and offered another sum. I did not want to keep this and asked to send it back, Guess what -HONG KONG at a cost of £32.95.Yes. However, it was refused acceptance and sent back to me.What a joke. Now cost item and postage. Then given part payment £73 which after postage is only £40. Absolute BEWARE CUSTOMERS DO NOT ORDER FROM THIS COMPANY. I wanted to send back and get a proper refund. No chance. Note Company name on order was Mondressy.co.uk refund from Mondressy London.